Contents
- Calling Features
- Calling Features Overview
- Basic Call Options
- Place Call
- Place Call Using Speakerphone
- Place Call Using Headset
- Redial Number
- Place Call When Another Call Is Active (Using Same Line)
- Dial from Call Log
- Additional Call Options
- Place Call While Another Call is Active (Using Different Line)
- Make Speed Dial Call
- Dial from Corporate Directory on Phone
- Dial from Corporate Directory on Personal Computer Using Cisco WebDialer
- Notify When Busy or Ringing Extension Available (CallBack)
- Make Priority (Precedence) Call
- Place Call Using Billing or Tracking Code
- Make Call from Mobile Phone Using Mobile Voice Access
- Make Fast Dial Call
- Dial Personal Address Book (PAB) Entry
- Call Answer
- Call Disconnect
- Hold and Resume
- Put Call on Hold
- Remove Call from Hold on Different Line
- Mute
- Mute or Unmute Call
- Multiple Calls
- Switch Between Connected Calls on One Line
- Switch Between Connected Calls on Different Lines
- Switch from Connected Call to Answer Ringing Call
- Remove Call from Hold on Current Line
- View Calls on Another Line
- Switch to Call Overview Mode
- In-Progress Call Movement
- Switch In-Progress Call on Desk Phone to Mobile Phone
- Switch In-Progress Call from Mobile Phone to Desk Phone
- Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
- Call Transfer
- Transfer Call Without Talking to Transfer Recipient
- Talk to Transfer Recipient Before Transferring Call (Consult Transfer)
- Call Transfer to Voice Message System
- Send Active, Ringing, or On-Hold Call to Voice Message System
- Call Forward
- Set Up and Cancel Call Forward All from Phone
- Set Up or Cancel Call Forwarding
- Do Not Disturb
- Turn DND On and Off
- Set Up DND Settings
- Conference Calls
- Adhoc Conference
- Create Conference by Calling Participants
- Add New Participants to Conference
- Join Conference
- Join Together Existing Calls on Single Phone Line
- Join Together Existing Calls on Multiple Phone Lines
- Barge Conference
- Create Conference by Barging Call on Shared Line
- Meet Me Conference
- Start Meet Me Conference
- Join Meet Me Conference
- Conference Participants List
- Control Conference Using Participants List
- Verify Conference Call Security
- Intercom Calls
- Place Intercom Call to Preconfigured Intercom Number
- Place Intercom Call to Any Intercom Number
- Receive Intercom Call
- Advanced Call Handling
- Speed Dial
- Make Call Using Speed-Dial Buttons
- Make Call Using On-Hook Abbreviated Dial
- Make Call Using Fast Dial
- Call PickUp
- Answer Call Ringing on Another Extension Within Call Pickup Group
- Answer Call Ringing on Another Extension Outside Call Pickup Group
- Answer Call Ringing on Another Extension in Group or in Associated Group
- Answer Call Ringing on Particular Extension (Line Number)
- Call Park
- Store and Retrieve Active Call Using Call Park
- Direct and Store Active Call at Directed Call Park Number
- Retrieve Parked Call from Directed Call Park Number
- Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
- Hunt Groups
- Log In and Out of Hunt Groups
- Shared Lines
- Remote-in-Use Icon
- Call Information and Barge
- Privacy
- Barge, cBarge, and Shared Lines
- Single-Button and Multitouch Barge
- Barge Features
- Privacy and Shared Lines
- Prevent and Allow Others to View or Barge Calls on Shared Line
- Busy Lamp Field Features
- Use BLF Pickup to Answer Ringing Call
- Secure Calls
- VPN Client
- Suspicious Call Trace
- Notify System Administrator About Suspicious or Harassing Call
- Priority Calls
- Cisco Extension Mobility
- Log In to EM
- Log Out of EM
- Change Your PIN Using Change Credentials Service
- Change Your PIN Using ChangePIN Softkey
- Business Calls Using Single Phone Number
- Mobile Connect and Mobile Voice Access
- Put Call Picked Up on Mobile Phone on Hold
- Connect to Mobile Voice Access
- Turn On Mobile Connect from Mobile Phone
- Turn Off Mobile Connect from Mobile Phone
- Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone
Calling Features
Calling Features Overview
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; contact your system administrator for more information.
Basic Call Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
Tips
-
You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by lifting the handset, or by pressing Dial,
, or
.
-
When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
-
If you make a mistake while dialing, press << to erase digits.
-
If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information.
You can start or stop a recording by pressing the Record softkey on your phone.
-
Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.
- Place Call
- Place Call Using Speakerphone
- Place Call Using Headset
- Redial Number
- Place Call When Another Call Is Active (Using Same Line)
- Dial from Call Log
Place Call
Place Call Using Speakerphone
Place Call Using Headset
is lit, press
Redial Number
Place Call When Another Call Is Active (Using Same Line)
Dial from Call Log
Additional Call Options
You can place calls using special features and services that may be available on your phone. For more information about these additional options, contact your system administrator for more information about these additional options.
Tips
-
For more information on placing a call using your Cisco Extension Mobility prefix, see Cisco Extension Mobility.
-
To see if a line associated with a Speed Dial, call record, or directory listing is busy before placing a call to that line, see Busy Lamp Field Features.
- Place Call While Another Call is Active (Using Different Line)
- Make Speed Dial Call
- Dial from Corporate Directory on Phone
- Dial from Corporate Directory on Personal Computer Using Cisco WebDialer
- Notify When Busy or Ringing Extension Available (CallBack)
- Make Priority (Precedence) Call
- Place Call Using Billing or Tracking Code
- Make Call from Mobile Phone Using Mobile Voice Access
- Make Fast Dial Call
- Dial Personal Address Book (PAB) Entry
Place Call While Another Call is Active (Using Different Line)
Make Speed Dial Call
Dial from Corporate Directory on Phone
Dial from Corporate Directory on Personal Computer Using Cisco WebDialer
Notify When Busy or Ringing Extension Available (CallBack)
 Note | When a call is being chaperoned, the call chaperone cannot use CallBack. |
Make Priority (Precedence) Call
Place Call Using Billing or Tracking Code
Make Call from Mobile Phone Using Mobile Voice Access
Make Fast Dial Call
Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.
Dial Personal Address Book (PAB) Entry
Call Answer
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
Tips
-
If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information.
-
If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more information, contact your system administrator.
-
A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.
Call Disconnect
To end a call, simply hang up. The following table gives more details.
|
Press
Cisco Unified IP Phones 7945G, 7965G, and 7975G support a wireless headset. If you are using a wireless headset, refer to the wireless headset documentation for instructions. |
|
|
Hang up one call, but preserve another call on the same line |
Press EndCall. If necessary, remove the call from hold first. |
Hold and Resume
You can hold and resume calls. When you put a call on hold, the
Hold icon
appears on the right in the call
information area and the corresponding line button flashes green
. With a shared line, the line
button flashes green when you place a call on hold, and the phone displays the
hold icon. When another phone places a call on hold, the line button flashes
red, and the phone displays the remote hold icon.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a certain time. The "reverting" call remains on hold until you resume it or until Hold Reversion times out. Your phone indicates the presence of a reverting call by the following actions:
-
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
-
Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.
-
Displaying the animated Hold Reversion icon
next to the caller ID for the
held call.
-
Displaying a flashing amber line button
(depending on the line state).
Tips
-
Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
-
If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
-
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
-
Your system administrator determines the duration between Hold Reversion alerts.
-
When a call is chaperoned, the call chaperone cannot use Hold.
Put Call on Hold
Remove Call from Hold on Different Line
Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or headset.
Mute or Unmute Call
. 
.Multiple Calls
Understanding how multiple calls display on your phone can help you organize your call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
Calls with the highest precedence and longest duration display at the top of the list.
Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.
- Switch Between Connected Calls on One Line
- Switch Between Connected Calls on Different Lines
- Switch from Connected Call to Answer Ringing Call
- Remove Call from Hold on Current Line
- View Calls on Another Line
- Switch to Call Overview Mode
Switch Between Connected Calls on One Line
Switch Between Connected Calls on Different Lines
Switch from Connected Call to Answer Ringing Call
The phone places the active call on hold and the selected call resumes. |
Remove Call from Hold on Current Line
View Calls on Another Line
.Switch to Call Overview Mode
In-Progress Call Movement
You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.
- Switch In-Progress Call on Desk Phone to Mobile Phone
- Switch In-Progress Call from Mobile Phone to Desk Phone
- Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
Switch In-Progress Call on Desk Phone to Mobile Phone
| Step 1 | Press the Mobility softkey and select Send call to mobile. |
| Step 2 | Answer the in-progress call on your mobile phone.
The desktop phone line button turns red
|
Switch In-Progress Call from Mobile Phone to Desk Phone
Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
| Step 1 | While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact your system administrator for a list of access codes. |
| Step 2 | Hang up the call on your mobile phone to disconnect the mobile phone but not the call. |
| Step 3 | Press
Answer on your desk phone within 10
seconds and start talking on the desk phone. Your system administrator sets the maximum number of seconds you have to answer the call on your desk phone.
The other Cisco Unified devices that share the same line display a Remote in Use message. |
Call Transfer
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Tips
-
If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
-
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.
-
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
-
When a call is chaperoned, the call chaperone cannot use transfer.
-
To redirect a call to a voice message system, press iDivert.
- Transfer Call Without Talking to Transfer Recipient
- Talk to Transfer Recipient Before Transferring Call (Consult Transfer)
Transfer Call Without Talking to Transfer Recipient
| Step 1 | From an active call, press Transfer. |
| Step 2 | Enter the target number. |
| Step 3 | Press
Transfer again to complete the transfer or
EndCall to cancel.
You need to wait until you hear ringing before you complete the transfer. |
| Step 4 | If your phone has on-hook transfer enabled, complete the transfer by hanging up. |
Talk to Transfer Recipient Before Transferring Call (Consult Transfer)
Call Transfer to Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another party.
-
If the call was originally sent to the phone of another person, iDivert allows you to redirect the call either to your own voice message system or to the voice message system of the original called party. Your system administrator makes this option available to you.
-
If the call is sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.
Tips
-
If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator to configure a longer timeout value.
-
When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified phones. The iDivert feature returns when the call ends.
Send Active, Ringing, or On-Hold Call to Voice Message System
Call Forward
You can use the call forwarding features to redirect incoming calls from your phone to another number.
Your system administrator may allow you to choose from two types of call forwarding features:
-
Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.
-
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage): Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User Options web pages. Conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.
Tips
-
Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
-
You can forward your calls to a traditional analog phone or to another phone, although your system administrator may restrict the call forwarding feature to numbers within your company.
-
Call forwarding is specific to the phone line. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
-
Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.
-
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number you enter creates a call forwarding loop or exceeds the maximum number of links permitted in a call forwarding chain.
-
When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the Call Forward feature.. The Call Forward feature returns when the call ends.
-
To verify that Call Forward All is enabled on your primary line, look for:
Set Up and Cancel Call Forward All from Phone
Set Up or Cancel Call Forwarding
When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.
Do Not Disturb
Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator enables DND on your phone.
When DND and Call Forward are enabled on your phone, calls forwards immediately and the caller does not hear a busy tone.
DND interaction with other types of calls includes:
DND does not affect intercom calls or nonintercom priority calls.
If both DND and AutoAnswer are enabled, only intercom calls autoanswer.
When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.
Turn DND On and Off
.
Set Up DND Settings
If your system administrator configured DND settings to appear on the User Options page, perform these steps:
| Step 1 | Log in to your User Options web pages. |
| Step 2 | From the drop-down menu, choose . |
| Step 3 | You can set the following options:
|
Conference Calls
Your Cisco Unified IP Phone enables you to talk simultaneously with multiple parties in a conference call.
You can create a conference in various ways, depending on your needs and the features that are available on your phone.
-
Conference: Enables you to create a standard (ad hoc) conference by calling each participant. Conference is available on most phones.
-
Join: Enables you to create a standard (ad hoc) conference by combining existing calls.
-
cBarge: Enables you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use cBarge. Only phones that use shared lines have cBarge.
-
Meet Me: Enables you to create or join a conference by calling a conference number.
Adhoc Conference
Adhoc conference allows you to call each participant. Conference is available on most phones.
Create Conference by Calling Participants
| Step 1 | From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn. |
| Step 2 | Enter the phone number of the participant. |
| Step 3 | Wait for the call to connect. |
| Step 4 | Press Confrn or Conference again to add the participant to your call. |
| Step 5 | Repeat to add additional participants. |
Add New Participants to Conference
Your system administrator determines whether noninitiators of a conference can add or remove participants.
| Step 1 | From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn. |
| Step 2 | Enter the phone number of the participant. |
| Step 3 | Wait for the call to connect. |
| Step 4 | Press Confrn or Conference again to add the participant to your call. |
| Step 5 | Repeat to add additional participants. |
Join Conference
Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Tips
-
If you frequently join more than two parties into a single conference, you may find it useful to first select the calls that you want to join together, and then press Join to complete the action.
-
When Join completes, the caller ID changes to Conference.
-
You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Contact your system administrator to see if this feature is available to you.
-
A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference.
- Join Together Existing Calls on Single Phone Line
- Join Together Existing Calls on Multiple Phone Lines
Join Together Existing Calls on Single Phone Line
.
Join Together Existing Calls on Multiple Phone Lines
| Step 1 | From an active call, press Join. You may need to press more to see Join. | ||
| Step 2 | Press the green flashing line button
for the calls that you want to
include in the conference.
| ||
| Step 3 | If a window opens on your phone screen prompting you to select
the calls that you want to join, highlight the calls, press
Select, and then press
Join to complete the action.
The calls are joined. |
Barge Conference
You can create a conference by using cBarge to add yourself to a call on a shared line.
Create Conference by Barging Call on Shared Line
Meet Me Conference
Meet Me conferencing enables you to start or join a conference by calling the conference number.
Tips
-
If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the message Device Not Authorized. For more information, see Secure Calls.
-
A Meet Me conference ends when all participants hang up.
-
If the conference initiator disconnects, the conference call continues until all participants hang up.
Start Meet Me Conference
Participants cannot join the conference until the initiator starts the conference.
| Step 1 | Obtain a Meet Me phone number from your system administrator. |
| Step 2 | Distribute the number to participants. |
| Step 3 | When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. |
| Step 4 | Dial the Meet Me conference number.
Participants can now join the conference by dialing the Meet Me number. |
Join Meet Me Conference
Conference Participants List
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
Control Conference Using Participants List
The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays only 16 participants. As new participants join the conference, ConfList displays only the last 16 participants who have joined.
| Step 1 | Press
ConfList or
Conference List.
Participants are listed in the order in which they join the conference with the most recent additions at the top. |
| Step 2 | To get an updated list of conference participants, press Update. |
| Step 3 | To see who initiated the conference, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. |
| Step 4 | To remove any conference participant, highlight the participant’s name and press Remove. |
| Step 5 | To drop the last participant added to the conference, press
RMLstC or
Remove Last Participant.
You can remove participants only if you initiated the conference call. |
Verify Conference Call Security
| Step 1 | To verify conference security, press ConfList or Conference List. |
| Step 2 | To verify that a conference call is secure, look for the
 or
 icon after
Conference on the phone screen.
|
| Step 3 | To verify that a participant is calling from a secure phone, look
for the
or
icon beside the participant’s
name on the phone screen.
|
Intercom Calls
You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. The audio plays on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in continues simultaneously.
When you receive an intercom-alert tone, you can choose one of these options:
-
Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).
-
End the intercom call by pressing EndCall with the intercom call in focus. Do this if you do not want to hear the message.
-
Talk to the caller by pressing the active intercom button and using either the handset, headset, or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.
When using the intercom feature, be aware of the following:
-
From an intercom line, you can only dial other intercom lines.
-
You can use only one intercom line at a time.
-
When your active call is being monitored or recorded, you can receive or place intercom calls.
-
You cannot place an intercom call on hold.
Note | If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line. |
- Place Intercom Call to Preconfigured Intercom Number
- Place Intercom Call to Any Intercom Number
- Receive Intercom Call
Place Intercom Call to Preconfigured Intercom Number
Place Intercom Call to Any Intercom Number
). Receive Intercom Call
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.
- Speed Dial
- Call PickUp
- Call Park
- Hunt Groups
- Shared Lines
- Busy Lamp Field Features
- Secure Calls
- Suspicious Call Trace
- Priority Calls
- Cisco Extension Mobility
- Business Calls Using Single Phone Number
Speed Dial
Speed Dial enables you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:
To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. To set up Fast Dials, you must access the Personal Directory feature. Alternately, your system administrator can configure speed-dial features for you.
Make Call Using Speed-Dial Buttons
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing.
).
Make Call Using On-Hook Abbreviated Dial
Make Call Using Fast Dial
Call PickUp
Call PickUp enables you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.
Tips
-
If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).
-
If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).
-
If you have multiple lines and want to pick up the call on a nonprimary line, first press
for the desired line, then press
a
Call PickUp softkey or button.
-
Depending on how your phone is configured, you might receive an audio or visual alert about a call to your pickup group.
-
If you use the BLF Pickup feature on your phone, see Busy Lamp Field Features.
- Answer Call Ringing on Another Extension Within Call Pickup Group
- Answer Call Ringing on Another Extension Outside Call Pickup Group
- Answer Call Ringing on Another Extension in Group or in Associated Group
- Answer Call Ringing on Particular Extension (Line Number)
Answer Call Ringing on Another Extension Within Call Pickup Group
Answer Call Ringing on Another Extension Outside Call Pickup Group
Answer Call Ringing on Another Extension in Group or in Associated Group
Answer Call Ringing on Particular Extension (Line Number)
| Step 1 | Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display the softkey. |
| Step 2 | Enter the line number with the call that you want to pick up. For
example, if the call that you want to pick up is ringing on line 12345, enter
12345.
If your phone supports autopickup, you are now connected to the call. |
| Step 3 | If the call rings, press Answer to connect to the call. |
Call Park
You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).
You park a call using these methods:
-
Call Park: Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.
-
Directed Call Park: Press the Transfer softkey during a call. To store the call, dial the Directed Call Park number and press Transfer again.
-
Assisted Directed Call Park: Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park
button.
Tips
-
You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. Contact your system administrator for details.
-
Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by your phone.
-
You can dial Directed Call Park numbers if you do not have Directed Call Park buttons. However, you cannot see the status of the directed call park number.
- Store and Retrieve Active Call Using Call Park
- Direct and Store Active Call at Directed Call Park Number
- Retrieve Parked Call from Directed Call Park Number
- Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
Store and Retrieve Active Call Using Call Park
Direct and Store Active Call at Directed Call Park Number
Retrieve Parked Call from Directed Call Park Number
Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
| Step 1 | During a call, press the
Assisted Directed Call Park button displaying
an idle Line Status indicator
 .
|
| Step 2 | To retrieve the call, press the flashing Assisted Direct Call Park
button.
If your administrator has not configured a reversion directory number, the parked call reverses to the phone that parked the call. |
Hunt Groups
If your organization receives a large number of incoming calls, you may be a member of a hunt group, which includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Tip
Log In and Out of Hunt Groups
Shared Lines
Your system administrator might ask you to use a shared line if you:
- Remote-in-Use Icon
- Call Information and Barge
- Privacy
- Barge, cBarge, and Shared Lines
- Single-Button and Multitouch Barge
- Barge Features
- Privacy and Shared Lines
Remote-in-Use Icon
The remote-in-use icon 
appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
Call Information and Barge
Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. See the Privacy section for exceptions.
When call information is visible in this way, you and the coworkers who share a line can use Barge or cBarge to join a call.
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Privacy and Shared Lines.
Note | The maximum number of calls that a shared line supports can vary by phone. |
Barge, cBarge, and Shared Lines
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be nonprivate calls.
Depending on how your phone is configured, you can add yourself to a nonprivate call on a shared line using either cBarge or Barge:
Single-Button and Multitouch Barge
Your system administrator determines whether the barge feature on your phone operates as a single-button or multitouch feature.
Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.
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Press the red line button
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next to a red line button
Tips
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When you Barge a call, other parties may hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
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If a phone that is using the shared line has Privacy enabled, call information and barge softkeys do not appear on the other phones that share the line.
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If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown (PLAR), the Barge and cBarge features are available.
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You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Privacy and Shared Lines
If you share a phone line, use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Tips
If the phone that shares your line has Privacy enabled, you can place and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
Prevent and Allow Others to View or Barge Calls on Shared Line
next to an unlit line button
Busy Lamp Field Features
Busy Lamp Field (BLF) features allow you to view the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are set up on your phone.
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Look for one of these BLF indicators next to the line number: |
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Look for one of these BLF indicators next to the line number: |
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
BLF indicator unavailable for this
line.
+
+
Tips
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Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).
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BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than one ringing call.
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If you press the BLF Pickup button when the monitored line is not ringing, your phone will speed dial the line number.
Use BLF Pickup to Answer Ringing Call
| Step 1 | If the current line is ringing, press the BLF Pickup button .
The call redirects to the next available line on your phone. |
| Step 2 | If you want to specify a line, first press a line button and then
press the BLF button.
If your phone supports autopickup, the call connects automatically. |
| Step 3 | If the call rings on your phone, answer it. |
Secure Calls
Depending on how your system administrator configured your phone system, your phone may support making and receiving secure calls.
Your phone can support these types of calls:
- Authenticated call
The identities of the phones participating in the call have been verified.
- Encrypted call
The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated.
- Protected call
The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a Protected Device in Cisco Unified Communications Manager Administration.
If Play Secure Indication Tone is enabled (True) in Cisco Unified Communications Manager Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call:
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When end-to-end secure media is established through the Secure Real-Time Transfer Protocol (SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses).
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When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).
If the Play Secure Indication Tone option is disabled (False), no tone plays.
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- Nonprotected call
The phone does not have a Protected Device status in Cisco Unified Communications Manager. No secure or nonsecure indication tone is played.
- Nonsecure call
The phone is not protected on the Cisco Unified Communications Manager server and the call status is nonsecure.
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Look for a security icon in the top right corner of the call activity area, next to the call duration timer: |
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Listen for a secure indication tone at the beginning of the call:
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Nonsecure call or conference
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.
Note | Cisco determines that a device engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure. |
VPN Client
Your system administrator configures the Virtual Private Network (VPN) Client feature as needed. If the VPN Client feature is enabled and the VPN Client mode is enabled on the phone, you are prompted for your credentials as follows:
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If your phone is located outside the corporate network: You are prompted at logon to enter your credentials based on the authentication method that your system administrator configured on your phone.
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If your phone is located inside the corporate network:
To access the VPN Configuration settings, press the Settings button and choose .
After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method:
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Username and password: Enter the username and password given by your system administrator.
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Password and certificate: Enter the password. Your username is derived from the certificate.
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Certificate: If the phone uses only a certificate for authentication, you do not need to enter authentication data. The VPN Login screen displays the status of the phone attempting the VPN connection.
With the authentication methods that require a password, use the << softkey to backspace and correct the password.
When the power is lost or reset under some circumstances, the stored credentials are cleared.
Suspicious Call Trace
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
Notify System Administrator About Suspicious or Harassing Call
Your phone plays a tone and displays the message MCID successful. Your administrator receives notification about the call with supporting information to take appropriate actions. |
Priority Calls
Only SCCP phones support this feature.
In some environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
- Precedence
Indicates the priority associated with a call.
- Preemption
Is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.
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Want to choose a priority (precedence) level for an outgoing call |
Contact your system administrator for a list of corresponding precedence numbers for calls. |
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Enter the MLPP access number (provided by your system administrator) followed by the phone number. |
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Hear a special ring (faster than usual) or special call waiting tone |
You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call. |
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Look for an MLPP icon on your phone screen: Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). |
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Answer the call as usual. If necessary, end an active call first. |
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You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through. |
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override)
or Executive Override call
Tips
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When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.
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If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
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An MLPP-enabled call retains its priority and preemptive status when you:
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MLPP overrides the Do Not Disturb (DND) feature.
Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to configure any Cisco Unified IP Phone as your own temporarily. After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone.
Tips
EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
Changes that you make to your EM profile from your Cisco Unified Communications Manager User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.
Local settings controlled by the phone are not maintained in your EM profile.
- Log In to EM
- Log Out of EM
- Change Your PIN Using Change Credentials Service
- Change Your PIN Using ChangePIN Softkey
Log In to EM
Log Out of EM
Change Your PIN Using Change Credentials Service
| Step 1 | Choose
 > Change
Credentials.
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| Step 2 | Enter your User ID in the User ID field. |
| Step 3 | Enter your PIN in the Current PIN field. |
| Step 4 | Enter your new PIN in the New PIN field. |
| Step 5 | Enter your new PIN again in the Confirm PIN field. |
| Step 6 | Press Change. You see the PIN Change Successful message. |
| Step 7 | Press Exit. |
Change Your PIN Using ChangePIN Softkey
Business Calls Using Single Phone Number
Intelligent Session Control associates your mobile phone number with your business phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.
During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from either your desk phone or you can handoff the call from your mobile phone to your desk phone.
Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes. |
- Mobile Connect and Mobile Voice Access
- Put Call Picked Up on Mobile Phone on Hold
- Connect to Mobile Voice Access
- Turn On Mobile Connect from Mobile Phone
- Turn Off Mobile Connect from Mobile Phone
- Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone
Mobile Connect and Mobile Voice Access
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.
Your desktop and remote destinations receive calls simultaneously.
When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.
When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.
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Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Phone and Access List Set Up for Mobile Connect. |
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See Call Answer. |
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Switch an in-progress call between your desk phone and mobile phone |
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Tips
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When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true:
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The number you are calling from is not one of your remote destinations.
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The number is blocked by you or your carrier (shown as Unknown Number).
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The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
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If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.