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This section provides information to help you troubleshoot general problems with your phone. For more information, contect your system administrator.
One or more of the following factors might apply:
One or more of the following factors might apply:
Use one of these options:
You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.
You are disconnected from a call that you joined using Barge.
You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Barge into the call again.
The other party might have Call Forward enabled.
The phone shows an error message when you attempt to set up Call Forward All.
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count).
Contact your system administrator for details.
The phone screen appears blank and the Display button is not lit.
The phone is powered down (sleeping) to save energy.
The phone will power up (wake) when the system sends the wake up message. You cannot wake the phone before its scheduled power up time.
Your phone firmware has identified an internal error.
If the message persists, contact your system administrator.
The phone screen does not illuminate under any circumstances.
You may have disabled phone screen illumination on your phone.
Contact your system administrator for assistance.
Your system administrator may ask you to access administration data on your phone for troubleshooting purposes.
Choose and select the network configuration item that you want to view. |
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Access VPN performance information related to the data transmitted and received |
Your system administrator may configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to: