Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

Introduction

This guide provides an overview of the features available on your phone. You can read it completely to understand your phone capabilities, or see the following table for pointers to commonly used sections.


If you want to...	Then...
Explore your phone on your own	Press on the phone when you need assistance.
Review safety information	See Safety and Performance Information
Connect your phone	See Phone Installation.
Use your phone after it is installed	Start with Phone Features.
Learn what the button lights mean	See Buttons and Hardware.
Learn about the phone screen	See Line and Call Definitions.
Make calls	See Basic Call Options.
Put calls on hold	See Hold and Resume.
Mute calls	See Mute
Transfer calls	See Call Transfer.
Make conference calls	See Conference Calls.
Set up speed dialing	See Speed Dial.
Share a phone number	See Shared Lines.
Use your phone as a speakerphone	See Handset, Headset, and Speakerphone.
Change the ring volume or tone	See Phone Customization.
View your missed calls	See Call Logs and Directories.
Listen to your voice messages	See Voice Messages.
See softkey and icon definitions	See the Quick Reference Card in the front of this guide.

Additional Information

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access the most current licensing information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only.)

The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note

Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone, see the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common Cisco Unified IP Phone features and functionality.

Safety and Performance Information

The following sections provide information about the impact of power outages and external devices on your Cisco Unified IP Phone.

Power Outage

Your access to emergency service through the phone depends on the phone being powered. If there is a power interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing.

External Devices

Cisco recommends using good quality external devices such as headsets, cables, and connectors that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Note

Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear.