Need to handle more calls on your phone line

Contact your system administrator to configure your line to support more calls.

Contact your system administrator or phone support team.

Need more than one phone line

Contact your system administrator to configure one or more additional directory numbers for you.

Contact your system administrator or phone support team.

Need more speed-dial buttons

First make sure that you are using all of your currently available speed-dial buttons.

If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Another option is to attach a Cisco Unified IP Phone Expansion Module to your phone.

See:

• Speed Dial
• Cisco Unified IP Phone Expansion Module 7914 Phone Guide
• Cisco Unified IP Phone Expansion Module 7915 Phone Guide
• Cisco Unified IP Phone Expansion Module 7916 Phone Guide

Work with (or work as) an administrative assistant

Consider using:

• Cisco Unified Communications Manager Assistant
• A shared line

See:

• Shared Lines
• Cisco Unified Communications Manager Assistant User Guide

Want to use one extension for several phones

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

See Shared Lines.

Share phones or office space with coworkers

Consider using:

• Call Park to store and retrieve calls without using the transfer feature.
• Call Pickup to answer calls ringing on another phone.
• A shared line to view or join coworkers’ calls.
• Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone.

Contact your system administrator about these features and see:

• Advanced Call Handling
• Shared Lines
• Cisco Extension Mobility

Answer calls frequently or handle calls on someone’s behalf

Contact your system administrator to set up the Auto Answer feature for your phone.

See AutoAnswer with Headset or Speakerphone.

Need to make video calls (SCCP phones only)

Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide.

Determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone

Contact your system administrator to set up the Busy Lamp Field (BLF) feature for your phone.

See Busy Lamp Field Features.

Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone

Contact your system administrator about the Cisco Extension Mobility Service.

See Cisco Extension Mobility.