Preface
This chapter describes the objectives and organization of the Cisco SIP IP Phone Administrator Guide, Release 5.0 and Release 5.1 and explains how to find additional information on related products and services. It contains the following sections:
•Overview
•Who Should Use This Guide
•Objectives
•Document Organization
•Document Conventions
•Related Documentation
•Obtaining Documentation
•Obtaining Technical Assistance
Overview
The Cisco SIP IP Phone Administrator Guide provides information about how to set up, connect cables to, and configure a Cisco Session Initiation Protocol (SIP) IP Phone 7940 or 7960 (hereafter referred to as a Cisco SIP IP phone). It also provides information on how to configure the network and SIP settings and change the settings and options of the Cisco SIP IP phone. The administrator guide also includes reference information such as Cisco SIP IP phone call flows and compliance information.
Who Should Use This Guide
Network engineers, system administrators, or telecommunications engineers should use this guide to learn the tasks required to set up the Cisco SIP IP phone in the network. The described tasks are administration-level tasks and are not intended for the end users of the phones. Many of the tasks involve configuring network settings that could affect the ability of the phone to function in the network and require an understanding of IP networking and telephony concepts.
Objectives
The Cisco SIP IP Phone Administrator Guide, Release 5.0 and Release 5.1 provides necessary information to get the Cisco SIP IP phone operational in a Voice-over-IP (VoIP) network. It is not the intent of this administrator guide to provide information on how to implement a SIP VoIP network. For information on implementing a SIP VoIP network, refer to the documents listed in the "Related Documentation" section.
Document Organization
This document is organized into the following chapters:
•Chapter 1, "Product Overview"—Describes SIP and the Cisco SIP IP phone.
•Chapter 2, "Getting Started with Your Cisco SIP IP Phone"—Describes how to install, connect, and configure the Cisco SIP IP phone.
•Chapter 3, "Managing Cisco SIP IP Phones"—Describes how to modify the Cisco SIP IP phone network and settings, how to access network and call status information, and how to upgrade the firmware.
•Chapter 4, "Monitoring and Maintaining"—Lists and describes debugging commands and other commands that can be used to troubleshoot the phone and network.
•Appendix A, "Information About SIP Compliance with RFC 3261"—Provides reference information about the Cisco SIP IP phone compliance to RFC 3261.
•Appendix B, "SIP Call Flows"—Provides reference information about the Cisco SIP IP phone call flows.
•Appendix C, "Technical Specifications"—Lists the physical and operating environment specifications, cable specifications, and connection specifications.
•Appendix D, "Translated Safety Warnings"—Lists translated safety warnings that should be followed when installing an electrical device such as the Cisco SIP IP phone.
Document Conventions
This document uses the following conventions:
•Commands and keywords are in boldface font.
•Arguments for which you supply values are in italic font.
•Elements in square brackets ([ ]) are optional.
•Required alternative keywords are grouped in braces and separated by vertical bars (for example, {x | y | z}).
•Optional alternative keywords are grouped in brackets and separated by vertical bars (for example, [x | y | z]).
•Terminal sessions and information that the system displays are in screen
font.
•Information that you must enter is in boldface screen font.
•The pound sign (#), backward slash (\) and asterisk (*) on a telephone keypad are referred to as #, \, and * in this document.
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Caution
Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. (To see translations of the warnings that appear in this publication, refer to the Appendix D "Translated Safety Warnings.") |
Related Documentation
The following is a list of related Cisco SIP VoIP publications. For more information about implementing a SIP VoIP network, refer to the following publications:
•Session Initiation Protocol Gateway Call Flows
•Cisco IP Phone 7960 and 7940 Series at a Glance
•Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series
•Installing the Wall Mount Kit for the Cisco IP Phone
The following is a list of Cisco VoIP publications that provide information about implementing a VoIP network:
•Cisco IOS Voice Library, Release 12.3
•Cisco IOS Voice Command Reference, Release 12.3
•Cisco IOS IP Configuration Guide, Release 12.3
•Cisco IOS IP Command Reference, Volume 1 of 3: Addressing and Services, Release 12.3
•Cisco IOS IP Command Reference, Volume 2 of 3: Routing Protocols, Release 12.3
•Cisco IOS IP Command Reference, Volume 3 of 3: Multicast, Release 12.3
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.
•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.
•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/go/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html