Abbreviated Dialing
|
Allows users to speed dial a phone number by entering
an assigned index code (1 – 99) on the phone keypad.
Note
|
You can use Abbreviated Dialing while on hook or off hook.
|
Users assign index codes from the Cisco Unified
Communications Manager web pages.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
|
Add Select to Join
|
Creates a conference by joining together existing
calls that are on a single phone line.
|
For more information, see the
Cisco Unified IP Phone 7931G User Guide for Cisco Unified
Communications Manager.
|
Agent Greeting
|
Allows an agent or administrator to create and play a
prerecorded greeting automatically at the beginning of a call, such as a
customer call, before the agent begins the conversation with the caller. An
Agent can prerecord a single greeting or multiple ones as needed and create and
update them.
When a customer calls, both callers hear the
prerecorded greeting. The agent can remain on mute until the greeting ends or
answer the call over the greeting.
All codecs supported for the phone are supported for
Agent Greeting calls.
|
For more information, see:
- Cisco
Unified Communications Manager Features and Services Guide,
"Barge and Privacy" chapter
- Cisco
Unified Communications Manager System Guide, Cisco Unified IP Phones
To enable Agent Greeting in the Cisco Unified
Communications Manager Administration application, choose
,
locate IP Phone that you want to configure. Scroll to the Device Information
Layout pane and set Builtin Bridge to
On or
Default.
If Builtin Bridge is set to
Default, in the Cisco Unified
Communications Manager Administration application, choose
and select the appropriate Server and
Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set
Builtin Bridge Enable to
On.
|
Anonymous Call Block
(SIP phones only)
|
Allows a user to reject calls from anonymous callers.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"SIP Profile Configuration" chapter.
|
Any Call Pickup
|
Allows users to pick up a redirected call via a CTI
application on any line in their call pickup group, regardless of how the call
was routed to the phone.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Call Pickup Group" chapter.
|
Assisted Directed Call Park
|
Enables users to park a call by pressing only one
button using the Direct Park feature. You must configure a Busy Lamp Field
(BLF) Assisted Directed Call Park button. When users press an idle BLF Assisted
Directed Call Park button for an active call, the active call is parked at the
Direct Park slot associated with the Assisted Directed Call Park button.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Assisted Directed Call Park" chapter.
|
Audible Message Waiting Indicator
|
A stutter tone from the handset, headset, or
speakerphone indicates that a user has one or more new voice messages on a
line.
Note
|
The stutter tone is line-specific. You hear it only when
using the line with waiting messages.
|
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Message Waiting Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Voice Mail Connectivity to Cisco Unified Communications
Manager" chapter
|
Auto Answer
|
Connects incoming calls automatically after a ring or
two.
Auto Answer works with either the speakerphone
or headset.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter.
|
Auto Dial
|
Allows the phone user to choose from matching numbers
in the Placed Calls log while dialing. To place the call, the user can choose a
number from the Auto Dial list or continue to enter digits manually.
|
No configuration required.
|
Auto Pickup
|
Allows a user to use one-touch, pickup functionality
for call pickup features.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
Automatic Port Synchronization
|
When the Cisco Unified Communications Manager
administrator uses the Remote Port Configuration feature to set the speed and
duplex function of an IP phone remotely, loss of packets can occur if one port
is slower than the other.
The Automatic Port Synchronization feature
synchronizes the ports to the lowest speed among the two ports, which
eliminates packet loss. When automatic port synchronization is enabled, it is
recommended that both ports be configured for autonegotiate. If one port is
enabled for autonegotiate and the other is at a fixed speed, the phone
synchronizes to the fixed port speed.
Note
|
If both the ports are configured for fixed speed, the
Automatic Port Synchronization feature is ineffective.
|
Note
|
The Remote Port Configuration and Automatic Port
Synchronization features are compatible only with IEEE 802.3AF Power of
Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not
compatible. Enabling this feature on phones that are connected to these types
of switches could result in loss of connectivity to Cisco Unified
Communications Manager, if the phone is powered by PoE.
|
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP phones, and scroll to the Product Specific
Configuration Layout pane.
To configure the setting on multiple phones
simultaneously, enable Automatic Port Synchronization in the Enterprise Phone
Configuration ().
|
Barge (and cBarge)
|
Allows a user to join a non-private call on a shared
phone line. Barge features include cBarge and Barge.
- cBarge adds a user
to a call and converts it into a conference, allowing the user and other
parties to access conference features.
- Barge adds a user
to a call but does not convert the call into a conference.
The phones support Barge in two conference modes:
- Built-in
conference bridge at the target device (the phone that is being barged). This
mode uses the
Barge softkey.
- Shared conference
bridge. This mode uses the
cBarge softkey.
Note
|
This feature may not be available, depending on how you
configure the phone. For more information, see the
Model-Specific Features.
|
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Barge and Privacy" chapter
|
Block external to external transfer
|
Prevents users from transferring an external call to
another external number.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"External Call Transfer Restrictions" chapter.
|
Busy Lamp Field (BLF)
|
Allows a user to monitor the call state of a
directory number associated with a speed-dial button, call log, or directory
listing on the phone.
|
For more information, see the
Cisco Unified Communications Manager Feature and Services
Guide,
"Presence" chapter.
|
Busy Lamp Field (BLF) Pickup (SCCP only)
|
Provides enhancements to BLF speed dial. Allows you
to configure a Directory Number (DN) that a user can monitor for incoming
calls. When the DN receives an incoming call, the system alerts the monitoring
user, who can then pick up the call.
|
For more information, see the
Cisco Unified Communications Manager Feature and Services
Guide,
"Call Pickup" chapter.
|
Call Back
|
Provides users with an audio and visual alert on the
phone when a busy or unavailable party becomes available.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Cisco Call Back" chapter
|
Call Chaperone
|
Allows an authorized Chaperone user to supervise and
record a call.
The Call Chaperone user intercepts and answers the
call from the calling party, manually creates a conference to the called party,
and remains on the conference to supervise and record the call. Cisco Unified
IP Phones that have the Call Chaperone feature configured on them have a Record
softkey. The Call Chaperone user presses the Record softkey to record a call.
For chaperoned calls, an announcement is played or
spoken by one of the participants at the start of the call. An announcement
later alerts participants in the call that the call is being recorded.
The Call Chaperone feature is supported only with
the External Call Control feature, which allows Cisco Unified Communications
Manager to route audio and video calls to a route server that hosts
routing rules.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"External Call Control" chapter.
|
Call display restrictions
|
Determines the information that displays for calling
or connected lines, depending on the parties who are involved in the call.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Understanding Route Plans" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Call Display Restrictions" chapter
|
Call forward
|
Allows users to redirect incoming calls to another
number. Call forward options include Call Forward All, Call Forward Busy, Call
Forward No Answer, and Call Forward No Coverage.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Directory Number Configuration" chapter
- Cisco
Unified Communications Manager System, Guide,
"Cisco Unified IP Phones" chapter
- User Options Web Pages Options
|
Call forward all loop breakout
|
Detects and prevents Call Forward All loops. When a
Call Forward All loop is detected, the Call Forward All configuration is
ignored and the call rings through
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
Call forward all loop prevention
|
Prevents a user from configuring a Call Forward All
destination directly on the phone that creates a Call Forward All loop or that
creates a Call Forward All chain with more hops than the existing Forward
Maximum Hop Count service parameter allows.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
Call forward configurable display
|
Allows you to specify information that appears on a
phone when a call is forwarded. This information can include the caller name,
caller number, redirected number, and original dialed number.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
|
Call forward all destination override
|
Allows you to override Call Forward All (CFA) in
cases where the CFA target places a call to the CFA initiator. This allows the
CFA target to reach the CFA initiator for important calls. The override works
whether the CFA target phone number is internal or external.
|
Update the Configuration Reference: For more
information, see the
Cisco Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.
|
Call park
|
Allows users to park (temporarily store) a call and
then retrieve the call by using another phone in the Cisco Unified
Communications Manager system.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Park and Directed Call Park" chapter.
|
Call pickup
|
Allows users to redirect a call that is ringing on
another phone within their pickup group to their phone.
You can configure an audio or visual alert for the
primary line on the phone. This alert notifies the users that a call is ringing
in their pickup group.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
Call recording
|
Allows a supervisor to record an active call. The
user may hear a recording audible alert tone during a call when it is being
recorded.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP Phones. The connected
parties may also hear an audible alert tone that indicates the call is secured
and is being recorded.
Note
|
When an active call is being monitored or recorded, you can
receive or place intercom calls; however, if you place an intercom call, the
active call will be put on hold, which causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring
session, the party whose call is being monitored must resume the call.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Monitoring and Recording" chapter.
|
Call waiting
|
Indicates (and allows users to answer) an incoming
call that rings while on another call. Displays incoming call information on
the phone screen.
|
For more information, see the
Cisco Unified Communications System Guide,
"Understanding Directory Numbers" chapter.
|
Caller ID
|
Displays caller identification such as a phone
number, name, or other descriptive text on the phone screen.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" and
"Directory Number Configuration" chapters
- Cisco
Unified Communications Manager System Guide,
"Understanding Route Plans" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Call Display Restrictions" chapter
|
Caller ID Blocking
|
Blocks a user’s phone number or e-mail address.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Directory Number Configuration" and
"SIP Profile Configuration" chapters
- Cisco
Unified Communications Manager System Guide,
"Understanding Route Plans" chapter
|
Calling Party Normalization
|
Globalizes or localizes the incoming calling party
number so that the appropriate calling number presentation displays on the
phone. Supports the international escape character +.
|
For more information, see the
Cisco Unified Communications Features and Services
Guide,
"Calling Party Normalization" chapter.
|
Cisco Extension Mobility
|
Allows a user to temporarily apply a phone number
and user profile settings to a shared Cisco Unified IP Phone by logging into
the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from
a variety of locations within your company or if they share a workspace with
coworkers.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility" chapter.
|
Cisco Extension Mobility Change PIN
|
Enables a user to change the PIN from a Cisco
Unified IP Phone by using the Change Credentials service of Cisco Unified IP
Phones.
Using the ChangePIN softkey on the Extension
Mobility logout screen
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility" chapter.
|
Cisco Extension Mobility Cross Cluster (EMCC)
|
Enables a user configured in a
"home" cluster to log into Cisco Unified IP Phones in
another
"visiting" cluster.
Before you configure Extension Mobility Cross
Cluster (EMCC), configure Cisco Extension Mobility on the Cisco Unified IP
Phones.
Even though the Intercom feature works with Cisco
Extension Mobility (EM), it cannot be used with EMCC because the feature must
be enabled with a real phone device. The Intercom feature cannot be enabled
with EM profiles.
|
For more information, refer to the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility Cross Cluster" chapter.
|
Client matter codes (CMC)
(SCCP phones only)
|
Enables a user to specify that a call relates to a
specific client matter.
Note
|
If you are using this feature, you must disable Enbloc
dialing. See the Enbloc Dialing row for details.
|
|
For more information, see: the
Cisco Unified Communications Manager Features and
Services Guide,
"Client Matter Codes and Forced Authorization Codes"
chapter.
|
Computer Telephony Integration (CTI) Applications
|
A CTI route point can designate a virtual device to
receive multiple, simultaneous calls for application-controlled redirection.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"CTI Route Point Configuration" chapter.
|
Conference
|
- Allows a user to
talk simultaneously with multiple parties by calling each participant
individually. Conference features include Conference, cBarge, and Meet Me.
- Allows a
noncontroller in a standard (ad hoc) conference to add or remove participants;
also allows any conference participant to join together two standard
conferences on the same line.
The Advance Adhoc Conference service
parameter (disabled by default in Cisco Unified
Communications Manager Administration) allows you to enable these features.
|
For more
information, see the
Cisco Unified Communications Manager System
Guide,
"Cisco Unified IP Phones" and
"Conference Bridges" chapters.
|
Control Default Wallpaper
|
Administrators can specify the default background image file for the phone in the Cisco Unified Communication Manager administration console administration console. The image is set as the background image only if the administrator has disabled the Enable End User Access to Phone Background Image Setting checkbox.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide, "Common Phone Profile Configuration" chapter.
|
Default Audio Path Support
|
Allows the user to press Answer or a Line button for, and redirect the call to, the last audio path used, by default.
|
No configuration required.
|
Device Invoked Recording
|
Provides end users with the ability to record their telephone calls via a softkey.
In addition administrators may continue to record telephone calls via the CTI User Interface.
|
For more information, see Enable Device Invoked Recording |
Directed Call Park
|
Allows a user to transfer an active call to an
available directed call park number that the user dials or speed dials.
A Call Park BLF button indicates whether a directed
call park number is occupied and provides speed-dial access to the directed
call park number.
Note
|
If you implement Directed Call Park, avoid configuring the
Park softkey. This prevents users from confusing the two Call Park features.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Park and Directed Call Park" chapter.
|
Directed call Pickup
|
Allows a user to answer a call that is ringing on a
particular directory number.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
Distinctive Ring
|
Users can customize how their phone indicates an
incoming call and a new voice mail message. Users can customize up to six
distinctive rings.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Custom Phone Rings" chapter.
|
Do Not Disturb (DND)
|
When DND is turned on, either no audible rings occur
during the ringing-in state of a call, or no audible or visual notifications of
any type occur.
You can configure the phone to have a softkey
template with a DND softkey or a phone-button template with DND as one of the
selected features.
The following DND-related parameters are
configurable in Cisco Unified Communications Manager Administration:
- Do Not
Disturb: This checkbox allows you to enable DND on a per-phone basis. Choose
.
- DND Option: Choose
"Call Reject" (to turn off all audible and visual
notifications), or
"Ringer Off" (to turn off only the ringer). DND Option
appears on both the Common Phone Profile window and the Phone Configuration
window (Phone Configuration window value takes precedence).
- DND Incoming Call
Alert: Choose the type of alert to play, if any, on a phone for incoming calls
when DND is active. This parameter is located on both the Common Phone Profile
window and the Phone Configuration window (Phone Configuration window value
takes precedence).
- BLF Status Depicts
DND: Enables DND status to override busy/idle state.
|
For more information, see the Cisco Unified Communications Manager Features
and Services Guide,
"Do Not Disturb" chapter.
|
Enbloc Dialing
(SCCP phones only)
|
Enbloc dialing enables SCCP to send all digits of a
phone number simultaneously.
You must disable enbloc dialing if either Forced
Authorization Code (FAC) or Client Matter Code (CMC) dialing is being used.
|
To disable enbloc dialing, in Cisco Unified
Communications Manager Administration, go to
.
On the Phone Configuration window, in the
"Product Specific Configuration Layout" area, uncheck the
"Enbloc Dialing" box, then click
Apply Config, and then click
Save.
|
Fast Dial Service
|
Allows a user to enter a Fast Dial code to place a
call. Fast Dial codes can be assigned to phone numbers or Personal Address Book
entries.
|
For more information, see Phone Button Template for Personal Address Book or Fast Dials
|
Forced Authorization Codes (FACs)
|
Controls the types of calls that certain users can
place.
Note
|
If you are using this feature, you must disable Enbloc
dialing. See the Enbloc Dialing row for details.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Client Matter Codes and Forced Authorization Codes"
chapter.
|
Group Call Ppickup
|
Allows a user to answer a call that is ringing on a
directory number in another group.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
Help System
|
Provides a comprehensive set of topics that appear
on the phone screen.
|
No configuration required.
|
Hold/Resume
|
Allows the user to move a connected call between an
active state and a held state.
|
No configuration required,
unless you want to use
music on hold. See Music on hold in this table for information.
Also see Hold Reversion in this table for related
information.
|
Hold Reversion
|
Limits the amount of time that a call can be on hold
before reverting to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming
calls by a single ring (or beep, depending on the new call indicator setting
for the line). This notification repeats at intervals as long as the call is
not resumed.
A call that triggers Hold Reversion also displays an
animated icon in the call bubble and a brief message on the status line.
You can configure call focus priority to favor
incoming or reverting calls.
|
For more information, see
Cisco Unified Communications Manager Features and
Services Guide,
"Hold Reversion" chapter.
|
Hold Status
|
Enables phones with a shared line to distinguish
between the local and remote lines that placed a call on hold.
|
No configuration required.
|
Hunt Group Display
|
Provides load sharing for calls to a main directory
number. A hunt group contains a series of directory numbers that can answer the
incoming calls.
When an incoming call is offered to a directory
number that is part of the hunt group, this feature displays the main directory
number in addition to the calling party.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Understanding Route Plan" chapter
- Cisco
Unified Communications Manager Administration Guide,
"CTI Route Point Configuration" chapter
|
Immediate Divert
|
Allows users to transfer incoming calls directly to
the voice messaging system.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Immediate Divert" chapter.
|
Immediate Divert— Enhanced
|
Allows users to transfer incoming calls directly to
their voice messaging system or to the voice messaging system of the original
called party.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
Intelligent Session Control
|
Reroutes a direct call to a user’s mobile phone to
the enterprise number (desk phone). For an incoming call to a remote
destination (mobile phone), only the remote destination rings; the desk phone
does not ring. When the call is answered on the mobile phone, the desk phone
displays a Remote In Use message. During these calls, a user can use the
various features of the mobile phone.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" chapter.
|
Intercom
|
Allows users to place and receive intercom calls
using programmable phone buttons. You can configure intercom line buttons to:
- Directly dial a
specific intercom extension.
- Initiate an
intercom call and then prompt the user to enter a valid intercom number.
Note
|
If your user logs into the same phone on a daily basis using
their Cisco Extension Mobility profile, assign the phone button template that
contains intercom information to their profile, and assign the phone as the
default intercom device for the intercom line.
|
|
For more information, see:
- Cisco
Unified CallManager Features and Services Guide,
"Intercom" chapter
- Cisco
Unified CallManager Feature and Services Guide,
"Cisco Extension Mobility" chapter
|
Join Across Lines
|
Allows users to apply the Join feature to calls that
are on multiple phone lines.
|
For more information, see:
- Softkey Templates
- Cisco Unified Communications Manager System
Guide,
"Cisco Unified IP Phones" chapter
|
Line Select
|
If this feature is disabled (default), then the
ringing line is selected. When enabled, the primary line is picked up even if a
call is ringing on another line. The user must manually select the other line.
Note
|
This feature can also be enabled or disabled for Cisco
Extension Mobility.
|
|
For more information, see the option
"Always use prime line" in the following chapters of
Cisco Unified Communications Manager Administration
Guide:
- "Device Profile
Configuration" chapter
- "Common Phone
Profile Configuration" chapter
- "Cisco Unified
IP Phone Configuration" chapter
|
Line Select for Voice Messages
|
When disabled (default), pressing the Messages
button selects the line that has a voice message. If more than one line has
voice mail, then the first available line is selected. When enabled, the
primary line is always used to retrieve voice messages.
Note
|
This feature can also be enabled or disabled for Extension
Mobility.
|
|
For more information, see the option
"Always use prime line for voice message" in the following
chapters of
Cisco Unified Communications Manager
Administration Guide:
- "Device Profile
Configuration" chapter
- "Common Phone
Profile Configuration" chapter
- "Cisco Unified
IP Phone Configuration" chapter
|
Log Out of Hunt Group
|
Allows users to log out of a hunt group and to
temporarily block calls from ringing their phones when they are not available
to take calls. Logging out of hunt groups does not prevent non-hunt group calls
from ringing their phone.
|
For more information, see:
- See
Softkey Templates
- See the
Cisco Unified Communications Manager System
Guide,
"Understanding Route Plans" chapter
|
Malicious Call Identification (MCID)
|
Allows users to notify the system administrator
about suspicious calls that are received.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Malicious Call Identification" chapter
|
Meet Me Conference
|
Allows a user to host a Meet Me conference in which
other participants call a predetermined number at a scheduled time.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Meet-Me Number/Pattern Configuration" and
"Conference Bridges" chapters.
|
Message Waiting Indicator
|
A light on the handset that indicates a user has one
or more new voice messages.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Message Waiting Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Voice Mail Connectivity to Cisco Unified Communications
Manager" chapter
|
Mobile Connect
|
Enables users to manage business calls using a
single phone number and pick up in-progress calls on the desktop phone and a
remote device such as a mobile phone. Users can restrict the group of callers
according to phone number and time of day.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" chapter.
|
Mobile Voice Access
|
Extends Mobile Connect capabilities by allowing
users to access an interactive voice response (IVR) system to originate a call
from a remote device such as a mobile phone.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" chapter.
|
Multilevel Precedence and Preemption (MLPP)
(SCCP phones only)
|
Provides a method of prioritizing calls within your
phone system. Use this feature when users work in an environment where they
need to make and receive urgent or critical calls.
|
For more information, see
Cisco Unified Communications Manager Features and
Services Guide,
"Multilevel Precedence and Preemption" chapter.
|
Multiple Calls Per Line Appearance
|
Each line can support multiple calls. Only one call
can be active at any time; other calls are automatically placed on hold.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter.
|
Music on Hold
|
Plays music while callers are on hold.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Music On Hold" chapter.
|
Mute
|
Mutes the microphone located in the active handset
or headset.
|
No configuration required.
|
Onhook Call Transfer
|
Allows a user to press the
Transfer button and then go on hook to
complete a call transfer.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
Onhook Predialing
|
Allows a user to dial a number without going off
hook. The user can then either pick up the handset or press the Dial softkey.
|
For more information, see the
Cisco Unified IP Phone 7931G User Guide for Cisco Unified
Communications Manager.
|
Other Group Pickup
|
Allows a user to answer a call ringing on a phone in
another group that is associated with the user's group.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
Phone Secure Web Access
|
Enables a user to securely access the web with the
use of a phone trust store called a
"phone-trust."
|
For more information, see the
Cisco Unified Communications Manager Security
Guide,
"Product Security Overview" chapter.
|
Plus Dialing
|
Allows the user to dial E.164 numbers prefixed with
a
"+" sign.
To dial the + sign, the user needs to press and hold
the
"*" key for at least 1 second. This applies to dialing the
first digit for an on-hook or off-hook call only.
|
No configuration required.
|
Private Line Automated Ringdown (PLAR)
|
The Cisco Unified Communications Manager
administrator can configure a phone number that the Cisco Unified IP Phone
dials as soon as the handset goes off hook. This can be useful for phones that
are designated for calling emergency or
"hotline" numbers.
|
For SIP, see the
Cisco Unified Communications Manager System Guide,
"SIP Dial Rules Configuration" chapter.
For SCCP, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter.
|
Privacy
|
Prevents users who share a line from adding
themselves to a call and from viewing information on their phone screens about
the other user’s call.
Note
|
This feature may not be available, depending on how you
configure the phone. For more information, see the
Model-Specific Features.
|
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Barge and Privacy" chapter
|
Programmable Line Keys (PLK)
|
The administrator can assign features to line
buttons. Softkeys normally control these features; for example, New Call, Call
Back, End Call, and Forward All. When the administrator configures these
features on the line buttons, they always remain visible, so users can have a
"hard" feature (for example, a hard New Call key).
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Administration Guide,
"Phone Button Template Configuration" chapter
|
Protected Calling
|
Provides a secure (encrypted) connection between two
phones. A security tone plays at the beginning of the call to indicate that
both phones are protected. Some features, such as conference calling, shared
lines, Extension Mobility, and Join Across Lines are not available when
protected calling is configured. Protected calls are not authenticated.
|
For more information about security, see
Supported Security Features.
For more information, see the
Cisco Unified Communications Manager Security
Guide.
|
Quality Reporting Tool (QRT)
|
Allows users to use the QRT softkey on a phone to
submit information about problem phone calls. QRT can be configured for either
of two user modes, depending on the amount of user interaction desired with the
QRT.
Note
|
This feature may not be available, depending on how you
configure the phone. For more information, see the
Model-Specific Features.
|
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Quality Report Tool" chapter
|
Redial
|
Allows users to call the most recently dialed phone
number by pressing the
Redial button.
|
No configuration required.
|
Remote Port Configuration
|
Allows the administrator to configure the speed and
duplex function of the phone Ethernet ports remotely by using Cisco Unified
Communications Manager Administration. This enhances the performance for large
deployments with specific port settings.
Note
|
If the ports are configured for Remote Port Configuration in
Cisco Unified Communications Manager, the data cannot be changed on the phone.
|
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP phones, and scroll to the Product Specific
Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote
Configuration).
To configure the setting on multiple phones
simultaneously, configure the Remote Port Configuration in the Enterprise Phone
Configuration ().
|
Ring Setting
|
Identifies the ring type used for a line when a
phone has another active call.
|
For more information, see:
|
Ringer Volume Control
|
Enables you to control the minimum ringer-volume
setting and adjust the minimum volume level for the ringer. Individual users
cannot make the changes to the minimum ringer-volume setting.
The parameter Minimum Ring Volume exists in the
Cisco Unified Communications Manager Administration window.
When a user presses the minus (–) side of the Volume
button to reduce the ringer volume in an on-hook state, the volume decreases
only to the configured minimum volume-level setting. When the minimum volume
level is reached, no status message appears.
After a system restart, the minimum ringer volume
resets to the minimum ringer-volume setting that is received from the
configuration file. If you configure a new minimum volume level after the last
startup and the end user had previously set the minimum ringer volume lower,
the ringer volume will be set to the minimum value from the configuration file,
not to the level set by the user.
This feature does not apply to handset, speaker, and
headset volumes during calls.
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP phones, and scroll to the Product Specific
Configuration Layout pane.
|
RTCP Hold For SIP
|
Ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.
|
No configuration required.
|
Secure and Nonsecure Indication Tone
|
When a phone is configured as secure (encrypted and
trusted) in Cisco Unified Communications Manager, it can be given a
"protected" status. After that, if desired, the protected
phone can be configured to play an indication tone at the beginning of a call.
Only protected phones play these secure or nonsecure
indication tones. Nonprotected phones never play tones.
If the overall call status changes during the call,
the indication tone changes accordingly. At that time, the protected phone
plays the appropriate tone.
A protected phone plays or does not play a tone under these
circumstances:
- When the Play
Secure Indication Tone option is enabled (True):
-
When end-to-end secure media is established and the
call status is secure, the phone plays the secure indication tone (three long
beeps with pauses).
-
When end-to-end nonsecure media is established and the
call status is nonsecure, the phone plays the nonsecure indication tone (six
short beeps with brief pauses).
- If the Play Secure
Indication Tone option is disabled, no tone is played.
|
Secure and Nonsecure Indication Tone:
- Protected
Device: To change the status of a secure phone to protected, check the
"Protected Device" check box in.
- Play Secure
Indication Tone: To enable the protected phone to play a secure or nonsecure
indication tone, set the
"Play Secure Indication Tone" to True. (The default is
False.) You set this option in
. Select the server and then the Unified
Communications Manager service. In the Service Parameter Configuration window,
select the option in the Feature - Secure Tone area. (The default is False.)
|
Security Hardening
|
Improves the phone firmware security.
|
No configuration required.
|
Services
|
Allows you to use the Cisco Unified IP Phone
Services Configuration menu in Cisco Unified Communications Manager
Administration to define and maintain the list of phone services to which users
can subscribe.
|
For more information, see
Cisco Unified Communications Manager Administration
Guide,
"Cisco Unified IP Phone Configuration" chapter.
|
Services URL Button
|
Allows users to access services from a programmable
button rather than by using the Services menu on a phone.
|
For more information, see
Cisco Unified Communications Manager Administration
Guide,
"Cisco Unified IP Phone Configuration" chapter.
|
Session Handoff
|
Allows users to switch calls from a mobile phone to
Cisco Unified devices that share the same line. Handsets on all the devices on
the shared line flash simultaneously.
After a user answers the call from one of the Cisco
Unified devices, the other Cisco Unified devices that share the same line
display a Remote in Use message. However, if the call fails to switch from the
mobile phone, the mobile phone may display a Cannot Move Conversation message.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" and
"Cisco Unified Mobility Advantage and Cisco Unified Mobile
Communicator Integration" chapters.
|
Shared Line
|
Allows a user to have multiple phones that share the
same phone number or allows a user to share a phone number with a coworker.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.
|
Silent Monitoring
|
Allows a supervisor to monitor an active call
silently. The supervisor cannot be heard by either party on the call. The user
may hear a monitoring audible alert tone during a call when it is being
monitored.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP Phones. The connected
parties may also hear an audible alert tone that indicates that the call is
secured and is being monitored.
Note
|
When an active call is being monitored or recorded, you can
receive or place intercom calls; however, if you place an intercom call, the
active call will be put on hold, which causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring
session, the party whose call is being monitored must resume the call.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Monitoring and Recording" chapter.
|
Speed-Dialing
|
Dials a specified number that has been previously
stored.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco Unified
Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
|
SSH Access
|
Allows the administrator to enable or disable the
SSH Access setting using the Cisco Unified Communications Manager
Administration application.
This option indicates whether the phone supports SSH
Access.
Settings include:
- Enabled
- Disabled (default)
When enabled, it allows the phone to accept the SSH
connections.
Disabling the SSH server functionality of the phone
blocks the SSH access to the phone.
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP phones, and scroll to the
Product Specific Configuration Layout pane and select
Enable from the
SSH Access drop-down list box.
If you set the same parameter in the Common Phone
Profile window (),
the precedence order of the settings is:
-
Phone Configuration window settings
-
Common Phone Profile window settings
|
Time-of-Day Routing
|
Restricts access to specified telephony features by
time period.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Time Period Configuration" chapter
- Cisco Unified
Communications Manager System Guide,
"Time-of-Day Routing" chapter
|
Time Zone Update
|
Updates Cisco Unified IP Phones with time zone
changes.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Date/Time Group Configuration" chapter.
|
Transfer
|
Allows users to redirect connected calls from their
phones to another number.
|
No configuration required.
|
UCR 2008
|
The IP Phones using SCCP support Unified
Capabilities Requirements (UCR) 2008 by providing the following functions:
- Support for
Federal Information Processing Standard (FIPS) 104-2
- Support for TVS
IPv6
- Support for 80-bit
SRTCP Tagging
As an IP Phone administrator, some of these
functions require you to set up specific parameters in Cisco Unified
Communications Manager Administration.
|
For more information, see
UCR 2008 Setup.
|
Video support
|
Enable video support on the phone.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Conference Bridge Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Understanding Video Telephony" chapter
- Cisco VT
Advantage Administration Guide,
"Overview of Cisco VT Advantage" chapter
|
Voice Messaging System
|
Enables callers to leave messages if calls are
unanswered.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Voice-Mail Port Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Voice Mail Connectivity to Cisco Unified Communications
Manager" chapter
|