- Preface
- Cisco Unified IP Phone 7931G
- Cisco Unified IP Phones and Telephony Networks
- Cisco Unified IP Phone Installation
- Cisco Unified IP Phone Settings
- Features, Templates, Services, and Users
- Cisco Unified IP Phone Customization
- Model Information, Status, and Statistics
- Remote Monitoring
- Troubleshooting and Maintenance
- International User Support
- Feature Support by Protocol for Cisco Unified IP Phone 7931G
- Internal Support Web Site
- Technical Specifications
- Basic Phone Administration Steps
- Index
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
- Updated:
- February 14, 2018
Chapter: Features, Templates, Services, and Users
- Features, Templates, Services, and Users Overview
- Telephony Features Available for Cisco Unified IP Phone
- Product-Specific Parameters
- Corporate and Personal Directory Setup
- Phone Button Templates
Features, Templates, Services, and Users
Features, Templates, Services, and Users Overview
After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to provide, see Internal Support Web Site
For information about setting up phones in non-English environments, see International User Support
Telephony Features Available for Cisco Unified IP Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you configure using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco Unified Communications Manager documentation that contain configuration procedures and related information.
For information about using most of these features on the phone, see the Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager.
 Note | Cisco Unified Communications Manager Administration also provides service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, see the Cisco Unified Communications Manager Administration Guide. |
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Allows users to speed dial a phone number by entering an assigned index code (1 – 99) on the phone keypad.
Users assign index codes from the Cisco Unified Communications Manager web pages. |
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Creates a conference by joining together existing calls that are on a single phone line. |
For more information, see the Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager. |
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Allows an agent or administrator to create and play a prerecorded greeting automatically at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. An Agent can prerecord a single greeting or multiple ones as needed and create and update them. When a customer calls, both callers hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting. All codecs supported for the phone are supported for Agent Greeting calls. |
To enable Agent Greeting in the Cisco Unified Communications Manager Administration application, choose , locate IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Builtin Bridge to On or Default. If Builtin Bridge is set to Default, in the Cisco Unified Communications Manager Administration application, choose and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On. |
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For more information, see the Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter. |
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Allows users to pick up a redirected call via a CTI application on any line in their call pickup group, regardless of how the call was routed to the phone. |
For more information, see the Cisco Unified Communications Manager Administration Guide, "Call Pickup Group" chapter. |
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Enables users to park a call by pressing only one button using the Direct Park feature. You must configure a Busy Lamp Field (BLF) Assisted Directed Call Park button. When users press an idle BLF Assisted Directed Call Park button for an active call, the active call is parked at the Direct Park slot associated with the Assisted Directed Call Park button. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Assisted Directed Call Park" chapter. |
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A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.
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For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter. |
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Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually. |
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Allows a user to use one-touch, pickup functionality for call pickup features. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter. |
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When the Cisco Unified Communications Manager administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur if one port is slower than the other. The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, it is recommended that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed.
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To configure the parameter in the Cisco Unified Communications Manager Administration application, choose , select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane. To configure the setting on multiple phones simultaneously, enable Automatic Port Synchronization in the Enterprise Phone Configuration (). |
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Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
The phones support Barge in two conference modes:
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Prevents users from transferring an external call to another external number. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter. |
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Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone. |
For more information, see the Cisco Unified Communications Manager Feature and Services Guide, "Presence" chapter. |
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Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call. |
For more information, see the Cisco Unified Communications Manager Feature and Services Guide, "Call Pickup" chapter. |
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Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available. |
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Allows an authorized Chaperone user to supervise and record a call. The Call Chaperone user intercepts and answers the call from the calling party, manually creates a conference to the called party, and remains on the conference to supervise and record the call. Cisco Unified IP Phones that have the Call Chaperone feature configured on them have a Record softkey. The Call Chaperone user presses the Record softkey to record a call. For chaperoned calls, an announcement is played or spoken by one of the participants at the start of the call. An announcement later alerts participants in the call that the call is being recorded. The Call Chaperone feature is supported only with the External Call Control feature, which allows Cisco Unified Communications Manager to route audio and video calls to a route server that hosts routing rules. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Control" chapter. |
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Determines the information that displays for calling or connected lines, depending on the parties who are involved in the call. |
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Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage. |
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Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through |
For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. |
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Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows. |
For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. |
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Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number. |
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Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external. |
Update the Configuration Reference: For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter. |
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Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter. |
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Allows users to redirect a call that is ringing on another phone within their pickup group to their phone. You can configure an audio or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter. |
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Allows a supervisor to record an active call. The user may hear a recording audible alert tone during a call when it is being recorded. When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties may also hear an audible alert tone that indicates the call is secured and is being recorded.
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For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter. |
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Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen. |
For more information, see the Cisco Unified Communications System Guide, "Understanding Directory Numbers" chapter. |
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Displays caller identification such as a phone number, name, or other descriptive text on the phone screen. |
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Globalizes or localizes the incoming calling party number so that the appropriate calling number presentation displays on the phone. Supports the international escape character +. |
For more information, see the Cisco Unified Communications Features and Services Guide, "Calling Party Normalization" chapter. |
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Allows a user to temporarily apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone. Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility" chapter. |
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Enables a user to change the PIN from a Cisco Unified IP Phone by using the Change Credentials service of Cisco Unified IP Phones. Using the ChangePIN softkey on the Extension Mobility logout screen |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility" chapter. |
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Enables a user configured in a "home" cluster to log into Cisco Unified IP Phones in another "visiting" cluster. Before you configure Extension Mobility Cross Cluster (EMCC), configure Cisco Extension Mobility on the Cisco Unified IP Phones. Even though the Intercom feature works with Cisco Extension Mobility (EM), it cannot be used with EMCC because the feature must be enabled with a real phone device. The Intercom feature cannot be enabled with EM profiles. |
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility Cross Cluster" chapter. |
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Enables a user to specify that a call relates to a specific client matter.
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For more information, see: the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter. |
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A CTI route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection. |
For more information, see the Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter. |
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The Advance Adhoc Conference service parameter (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features. |
For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" and "Conference Bridges" chapters. |
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Control Default Wallpaper |
Administrators can specify the default background image file for the phone in the Cisco Unified Communication Manager administration console administration console. The image is set as the background image only if the administrator has disabled the Enable End User Access to Phone Background Image Setting checkbox. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Common Phone Profile Configuration" chapter. |
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Default Audio Path Support |
Allows the user to press Answer or a Line button for, and redirect the call to, the last audio path used, by default. |
No configuration required. |
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Device Invoked Recording |
Provides end users with the ability to record their telephone calls via a softkey. In addition administrators may continue to record telephone calls via the CTI User Interface. |
For more information, see Enable Device Invoked Recording | ||||
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Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials. A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.
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For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter. |
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Allows a user to answer a call that is ringing on a particular directory number. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter. |
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Users can customize how their phone indicates an incoming call and a new voice mail message. Users can customize up to six distinctive rings. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Custom Phone Rings" chapter. |
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When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur. You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features. The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:
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For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter. |
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Enbloc dialing enables SCCP to send all digits of a phone number simultaneously. You must disable enbloc dialing if either Forced Authorization Code (FAC) or Client Matter Code (CMC) dialing is being used. |
To disable enbloc dialing, in Cisco Unified Communications Manager Administration, go to . On the Phone Configuration window, in the "Product Specific Configuration Layout" area, uncheck the "Enbloc Dialing" box, then click Apply Config, and then click Save. |
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Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. |
For more information, see Phone Button Template for Personal Address Book or Fast Dials |
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Controls the types of calls that certain users can place.
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For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter. |
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Allows a user to answer a call that is ringing on a directory number in another group. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter. |
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Provides a comprehensive set of topics that appear on the phone screen. |
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Allows the user to move a connected call between an active state and a held state. |
No configuration required, unless you want to use music on hold. See Music on hold in this table for information. Also see Hold Reversion in this table for related information. |
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Limits the amount of time that a call can be on hold before reverting to the phone that put the call on hold and alerting the user. Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals as long as the call is not resumed. A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line. You can configure call focus priority to favor incoming or reverting calls. |
For more information, see Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter. |
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Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold. |
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Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When an incoming call is offered to a directory number that is part of the hunt group, this feature displays the main directory number in addition to the calling party. |
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Allows users to transfer incoming calls directly to the voice messaging system. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter. |
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Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party. |
For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. |
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Reroutes a direct call to a user’s mobile phone to the enterprise number (desk phone). For an incoming call to a remote destination (mobile phone), only the remote destination rings; the desk phone does not ring. When the call is answered on the mobile phone, the desk phone displays a Remote In Use message. During these calls, a user can use the various features of the mobile phone. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter. |
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Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:
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For more information, see: |
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Allows users to apply the Join feature to calls that are on multiple phone lines. |
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If this feature is disabled (default), then the ringing line is selected. When enabled, the primary line is picked up even if a call is ringing on another line. The user must manually select the other line.
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For more information, see the option "Always use prime line" in the following chapters of Cisco Unified Communications Manager Administration Guide: |
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When disabled (default), pressing the Messages button selects the line that has a voice message. If more than one line has voice mail, then the first available line is selected. When enabled, the primary line is always used to retrieve voice messages.
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For more information, see the option "Always use prime line for voice message" in the following chapters of Cisco Unified Communications Manager Administration Guide: |
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Allows users to log out of a hunt group and to temporarily block calls from ringing their phones when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone. |
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Allows users to notify the system administrator about suspicious calls that are received. |
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Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time. |
For more information, see the Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" and "Conference Bridges" chapters. |
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A light on the handset that indicates a user has one or more new voice messages. |
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Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter. |
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Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a mobile phone. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter. |
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Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls. |
For more information, see Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter. |
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Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold. |
For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter. |
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For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter. |
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Mutes the microphone located in the active handset or headset. |
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Allows a user to press the Transfer button and then go on hook to complete a call transfer. |
For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. |
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Allows a user to dial a number without going off hook. The user can then either pick up the handset or press the Dial softkey. |
For more information, see the Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager. |
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Allows a user to answer a call ringing on a phone in another group that is associated with the user's group. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter. |
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Enables a user to securely access the web with the use of a phone trust store called a "phone-trust." |
For more information, see the Cisco Unified Communications Manager Security Guide, "Product Security Overview" chapter. |
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Allows the user to dial E.164 numbers prefixed with a "+" sign. To dial the + sign, the user needs to press and hold the "*" key for at least 1 second. This applies to dialing the first digit for an on-hook or off-hook call only. |
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The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers. |
For SIP, see the Cisco Unified Communications Manager System Guide, "SIP Dial Rules Configuration" chapter. For SCCP, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter. |
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Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user’s call.
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The administrator can assign features to line buttons. Softkeys normally control these features; for example, New Call, Call Back, End Call, and Forward All. When the administrator configures these features on the line buttons, they always remain visible, so users can have a "hard" feature (for example, a hard New Call key). |
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Provides a secure (encrypted) connection between two phones. A security tone plays at the beginning of the call to indicate that both phones are protected. Some features, such as conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated. |
For more information about security, see Supported Security Features. For more information, see the Cisco Unified Communications Manager Security Guide. |
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Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending on the amount of user interaction desired with the QRT.
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Allows users to call the most recently dialed phone number by pressing the Redial button. |
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Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified Communications Manager Administration. This enhances the performance for large deployments with specific port settings.
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To configure the parameter in the Cisco Unified Communications Manager Administration application, choose , select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote Configuration). To configure the setting on multiple phones simultaneously, configure the Remote Port Configuration in the Enterprise Phone Configuration (). |
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Identifies the ring type used for a line when a phone has another active call. |
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Enables you to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting. The parameter Minimum Ring Volume exists in the Cisco Unified Communications Manager Administration window. When a user presses the minus (–) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears. After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If you configure a new minimum volume level after the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the level set by the user. This feature does not apply to handset, speaker, and headset volumes during calls. |
To configure the parameter in the Cisco Unified Communications Manager Administration application, choose , select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane. |
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RTCP Hold For SIP |
Ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls. |
No configuration required. |
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When a phone is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a "protected" status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call. Only protected phones play these secure or nonsecure indication tones. Nonprotected phones never play tones. If the overall call status changes during the call, the indication tone changes accordingly. At that time, the protected phone plays the appropriate tone. A protected phone plays or does not play a tone under these circumstances:
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Secure and Nonsecure Indication Tone:
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Security Hardening |
Improves the phone firmware security. |
No configuration required. |
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Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe. |
For more information, see Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. |
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Allows users to access services from a programmable button rather than by using the Services menu on a phone. |
For more information, see Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. |
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Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on all the devices on the shared line flash simultaneously. After a user answers the call from one of the Cisco Unified devices, the other Cisco Unified devices that share the same line display a Remote in Use message. However, if the call fails to switch from the mobile phone, the mobile phone may display a Cannot Move Conversation message. |
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" and "Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration" chapters. |
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Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker. |
For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter. |
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Allows a supervisor to monitor an active call silently. The supervisor cannot be heard by either party on the call. The user may hear a monitoring audible alert tone during a call when it is being monitored. When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties may also hear an audible alert tone that indicates that the call is secured and is being monitored.
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For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter. |
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Allows the administrator to enable or disable the SSH Access setting using the Cisco Unified Communications Manager Administration application. This option indicates whether the phone supports SSH Access. When enabled, it allows the phone to accept the SSH connections. Disabling the SSH server functionality of the phone blocks the SSH access to the phone. |
To configure the parameter in the Cisco Unified Communications Manager Administration application, choose , select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane and select Enable from the SSH Access drop-down list box. If you set the same parameter in the Common Phone Profile window (), the precedence order of the settings is: |
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Restricts access to specified telephony features by time period. |
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For more information, see the Cisco Unified Communications Manager Administration Guide, "Date/Time Group Configuration" chapter. |
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Allows users to redirect connected calls from their phones to another number. |
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The IP Phones using SCCP support Unified Capabilities Requirements (UCR) 2008 by providing the following functions:
As an IP Phone administrator, some of these functions require you to set up specific parameters in Cisco Unified Communications Manager Administration. |
For more information, see UCR 2008 Setup. |
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Product-Specific Parameters
Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones. The following table lists the configuration windows and path in Cisco Unified Communications Manager Administration.
You can set the following parameters in any of the three configuration windows:
- Settings Access
- Video Capabilities
- Web Access
- Load Server
- RTCP
- Peer Firmware Sharing
- Cisco Discovery Protocol (CDP): Switch Port
- Cisco Discovery Protocol (CDP): PC Port
- Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port
- Link Layer Discovery Protocol (LLDP): PC Port
- IPv6 Load Server
- 802.1x Authentication
- Switch Port Remote Configuration
- PC Port Remote Configuration
- Automatic Port Synchronization
- SSH Access
When you set the parameters, select the Override Common Settings check box for each setting you wish to update. If you do not check this box, the corresponding parameter setting does not take effect. If you set the parameters at the three configuration windows, the setting takes precedence in the following order:
Corporate and Personal Directory Setup
The Directories button on the Cisco Unified IP Phone gives users access to several directories. By default, this button is line button 22 (the second-from-top line button on the left).
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Corporate Directory: Allows a user to look up phone numbers for co-workers.
To support this feature, you must configure corporate directories.
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Personal Directory: Allows a user to store a set of personal numbers.
To support this feature, you must provide the user with software to configure the personal directory.
Corporate Directory Setup
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes a user right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
For more information on directories, see the Cisco Unified Communications Manager System Guide, "Understanding Directory" chapter.
To install and set up these features, see the Cisco Unified Communications Manager Administration Guide, "LDAP System Configuration", "LDAP Directory Configuration", and "LDAP Authentication Configuration" chapters.
After completing the LDAP directory configuration, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.
Personal Directory Setup
Personal Directory consists of the following features:
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Personal Address Book (PAB)
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Personal Fast Dials (Fast Dials)
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Address Book Synchronization Tool (TABSync)
Users can access Personal Directory features by these methods:
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From a web browser: Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages.
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From the Cisco Unified IP Phone: Users can choose to access the PAB and Fast Dials features from their phones.
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From a Microsoft Windows application: Users can use the TABSync tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.
To ensure that Cisco Unified IP Phone Address Book Synchronizer users have access only to end user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.
To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSync utility, which you provide. For more information, see Obtain Cisco Unified IP Phone Address Book Synchronizer and Cisco Unified IP Phone Address Book Synchronizer Deployment.
Phone Button Templates
Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include call forward, hold, and conference.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.
The default Cisco Unified IP Phone 7931G template that ships with the phone uses the following line buttons:
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Buttons 1 through 8: Phone lines
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Buttons 9 through 12: Speed dial buttons
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Buttons 13 through 16: BLF speed dial buttons
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Buttons 17 through 20: Unassigned
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Button 21: Accesses a voice messaging system
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Button 22: Displays the Directories menu
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Button 23: Activates an optional headset
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Button 24: Displays the Application menu
To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
The following guidelines apply to programmable line buttons:
Modify Phone Template
The Cisco Unified Communications Manager Device Settings page contains the phone template.
Phone Button Template for Personal Address Book or Fast Dials
You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.
Set Up PAB or Fast Dial in IP Phone Services
To configure PAB or Fast Dial as an IP phone service, perform these steps:
Change Phone Button Template for PAB or Fast Dial
To modify a phone button template for PAB or Fast Dial, perform these steps:
| Step 1 | From Cisco Unified Communications Manager Administration, choose . |
| Step 2 | Click Find. |
| Step 3 | Select the phone model. |
| Step 4 | Click
Copy, enter a name for the new template, and
then click
Save.
The Phone Button Template Configuration window opens. |
| Step 5 | Identify the button you would like to assign, and select Service URL from the Features drop-down list box associated with the line. |
| Step 6 | Click Save to create a new phone button template using the service URL. |
| Step 7 | Choose and open the Phone Configuration window for the phone. |
| Step 8 | Select the new phone button template from the Phone Button Template drop-down list box. |
| Step 9 | Click
Save to store the change and then
click Apply Config to implement the change.
The phone user can now access the User Options pages and associate the service with a button on the phone. For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter. For more information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section. |
Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard Manager, Standard Shared Mode Manager, and Standard Assistant. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, choose from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide.
Note | The Cisco Unified IP Phone 7931G supports all the softkeys that are configurable in Cisco Unified Communications Manager Administration. |
Enable Device Invoked Recording
Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration. For more information and detailed instructions, see the "Monitoring and Recording" chapter in the Cisco Unified Communications Manager Features and Services Guide.
Services Setup
The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone.
If the phone is registered with Cisco Unified Communications Manager, access this menu by pressing the Application Menu button, then choosing Services from the list of applications. By default, the Application Menu button is line button 24 (the top left line button).
These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service:
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You must use Cisco Unified Communications Manager Administration to configure available services.
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The user must subscribe to services using the Cisco Unified Communications Manager. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.
Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose from Cisco Unified Communications Manager Administration. For more information, see the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide.
After you configure these services, verify that your users have access to the Cisco Unified Communications Manager IP Phone Options web-based application, from which they can select and subscribe to configured services. For a summary of the information that you must provide to end users, see the Phone Features User Subscription and Setup.
Cisco Unified IP phones can support up to four HTTP/HTTPS active client connections and up to four HTTP/HTTPS active server connections at one time. These are a few examples of HTTP/HTTPS services:
Cisco Unified Communications Manager User Addition
Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:
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Access the corporate directory and other customized directories from a Cisco Unified IP Phone
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Create a personal directory
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Set up speed dial and call forwarding numbers
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Subscribe to services that are accessible from a Cisco Unified IP Phone
You can add users to Cisco Unified Communications Manager using either of these methods:
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To add users individually, choose from Cisco Unified Communications Manager Administration.
For more information about adding users, see the Cisco Unified Communications Manager Administration Guide.
For details about user information, see the Cisco Unified Communications Manager System Guide.
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To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.
For details, see the Cisco Unified Communications Manager Bulk Administration Guide.
User Options Web Page Management
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager (SCCP and SIP).
User Access to User Options Web Pages
Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
Make sure to provide end users with the following information about the User Options web pages:
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The URL required to access the application. This URL is:
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The user ID and default password are needed to access the application.
These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the Cisco Unified Communications Manager User Addition).
For additional information, see:
Add User to End User Group
To add the user to the standard Cisco Unified Communications Manager End User group, perform these steps:
| Step 1 | From Cisco Unified Communications Manager Administration, choose
.
The Find and List Users window displays. | ||
| Step 2 | Enter the appropriate search criteria and click Find. | ||
| Step 3 | Click Standard CCM End Users. The User Group Configuration page for the Standard CCM End Users displays. | ||
| Step 4 | Click Add End Users to Group. The Find and List Users window displays. | ||
| Step 5 | Use the Find User drop-down list to find the end users that
you want to add and click
Find.
A list of end users that matches your search criteria displays. | ||
| Step 6 | In the list of records that displays, click the check box next to
the users that you want to add to this user group. If the list comprises
multiple pages, use the links at the bottom to see more results.
| ||
| Step 7 | Click Add Selected. |
Associate Phones with Users
To associate appropriate phones with the user, perform these steps:
| Step 1 | From Cisco Unified Communications Manager Administration, choose
.
The Find and List Users window displays. |
| Step 2 | Enter the appropriate search criteria and click Find. |
| Step 3 | In the list of records that display, click the link for the user. |
| Step 4 | Click
Device Association.
The User Device Association window displays. |
| Step 5 | Enter the appropriate search criteria and click Find. |
| Step 6 | Choose the device that you want to associate with the end user by checking the box to the left of the device. |
| Step 7 | Click Save Selected/Changes to associate the device with the end user. |
User Options Web Pages Options
Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator using the Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:
Note | The settings apply to all User Options web pages at your site. |
Set Up User Options Web Page Options
To specify the options that appear on the User Options web pages, follow these steps:
| Step 1 | From Cisco Unified Communications Manager Administration, choose
.
The Enterprise Parameters Configuration window displays. |
| Step 2 | In the CCMUser Parameters area, specify if a parameter
appears on the User Options web pages by choosing one of these values from the
Parameter Value drop-down list box for the
parameter:
|
Model-Specific Features
The Cisco Unified IP Phone 7931G supports unique call handling features that are ideal for certain situations, such as in a retail environment. To configure these features, you must understand these specific phone characteristics:
- Typical Phone Setup
- Same Directory Number to Multiple Lines
- Barge and Directed Transfer Support
- CTI Applications Support
- Feature Behavior for Users
Typical Phone Setup
Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure the Directory Number settings appropriately for each line using Cisco Unified Communications Manager Administration:
For information about configuring directory numbers, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Some call features (conference and transfer) must be able to initiate a new call state to create a conference or complete a transfer. Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure a model-specific phone setting in the Phone Configuration window in Cisco Unified Communications Manager Administration. Select the Outbound Call Rollover behavior from these options:
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No Rollover: Conference and transfer do not work in this mode. If a user attempts to use either of these features, the phone status displays as "Error Pass Limit." Choose this mode only if you need to support CTI applications (see CTI Applications Support).
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Rollover Within Same DN: Conferences and call transfers are completed using the same directory number (on different lines and in different partitions). For example, consider a phone that has directory number 1506 assigned to both Line 6 and 7. The user has an active call on Line 6 and decides to transfer the call. When the user presses the Transfer button, the call on Line 6 is placed on hold and a new call initiates on Line 7 to complete the transfer.
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Rollover Across Different DNs: Conferences and call transfers are completed using a different directory number and line than the original call. For example, consider a phone that has directory number 1507 assigned to Line 8 and 1508 assigned to Line 9. The user has an active call on Line 8 and decides to transfer the call. When the user presses the Transfer button, the call on Line 8 is placed on hold, and a new call initiates on Line 9 to complete the transfer.
For related configuration information, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.
Same Directory Number to Multiple Lines
Although the Cisco Unified IP Phone 7931G does not support multiple calls per line, you can assign the same directory number to multiple lines. To do so, you must create multiple partitions (at least as many as the number of lines to share the directory number) and then add the directory number to each partition.
To users, this configuration appears as if they have the same directory number configured on multiple lines. However, Cisco Unified Communications Manager considers each directory number to be unique because they are in different partitions.
Note | These directory numbers must reside in different partitions and therefore do not truly behave like the same directory number. |
For information about configuring partitions, see the Cisco Unified Communications Manager Administration Guide, "Partition Configuration" chapter.
Barge and Directed Transfer Support
Some users may not realize that having the same directory number on different lines is not the same as having multiple calls per line. You should explain that the phone is configured differently and does not provide the same feature set.
For example, these call features can be achieved on a single line that supports multiple calls:
Because the Cisco Unified IP Phone 7931G does not support multiple calls on a single line, users cannot use these features on the Cisco Unified IP Phone 7931G, and the end-user documentation does not include information about them. In some cases, the softkeys for these features may appear on the phone display even if they are not functional. If a user attempts to use the feature, the phone status displays as Error Pass Limit.
However, if you require these features, you can set the phone to an atypical configuration to support them (see CTI Applications Support).
CTI Applications Support
The Cisco Unified IP Phone 7931G does not typically allow for multiple calls per line. However, some CTI applications, including WebDialer and Quality Report Tool (QRT), require multiple calls per line. If your organization requires these or other CTI applications, you should set the Maximum Number of Calls setting to 2 (rather than the recommended 1). You should also set the Outbound Call Rollover to No Rollover. Making this change also enables users to use the Barge, cBarge, and Directed Transfer features on that line.
The call is not a fully functional second call. Its use is restricted to the CTI applications, Barge, cBarge, and Directed Transfer. Users cannot use the line to make or receive calls.
Feature Behavior for Users
In some cases, you may need to clarify availability or use of the following features, especially if any users have used other Cisco Unified IP Phones:
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Line keys and display: The Cisco Unified IP Phone 7931G has 24 line keys and a small phone display screen. As a result, users do not see the directory number, line text, icon, and line key immediately next to each other. Instead, users scroll through the Overview display to view line status. On this phone, each text description also includes a Line number (1-24) to allow users to match it to the physical line key.
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Call feature buttons: In addition to the standard softkeys for redial, transfer, and hold, the Cisco Unified IP Phone 7931G also has physical buttons for these features. These buttons function the same as the softkeys on other Cisco Unified IP Phones.
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Local feature buttons: Some Cisco Unified IP Phones have physical buttons for Messages, Directories, Services, Settings, Help, and headset. The Cisco Unified IP Phone 7931G does not have these buttons. Instead, users access these local features using one of the configurable line keys. You can modify these assignments, but by default, these include:
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Call features: When configuring the partitions and calling search spaces to support the Cisco Unified IP Phone 7931G, consider which call features are most critical. The configuration affects the behavior of many call features, including call forwarding and incoming call handling.
For related configuration information, see the Cisco Unified Communications Manager Administration Guide, "Calling Search Space Configuration" and "Partition Configuration" chapter.
EnergyWise Setup on Cisco Unified IP Phone
To reduce power consumption, you can configure the phone to sleep (power down) and wake (power up) if your system includes an EnergyWise controller (for example, a Cisco Switch with the EnergyWise feature enabled).
You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.
When EnergyWise is enabled and a sleep time is set, the phone sends a request to the switch to wake it up at the configured time. The switch sends back either an acceptance or a rejection of the request. If the switch rejects the request or if the switch does not reply, the phone does not power down. If the switch accepts the request, the idle phone goes to sleep, reducing its power consumption to a predetermined level. A phone that is not idle sets an idle timer, and goes to sleep after the timer expires.
At the scheduled wake time, the system restores power to the phone, waking it up. To wake up the phone before the wake time, you must power on the phone from the switch. For more information, see the switch documentation.
The following table explains the Cisco Unified Communications Manager Administration fields that control the EnergyWise settings. You configure these fields in Cisco Unified Communications Manager Administration by choosing. You can also configure EnergyWise parameters in the Enterprise Phone Configuration and Common Phone Profile Configuration windows.
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Selects the schedule of days for which the phone powers off. Select multiple days by pressing and holding the Control key while clicking on the days for the schedule. By default, no days are selected. When Enable Power Save is checked, you receive a message to warn about emergency (e911) concerns.
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Determines when the phone automatically turns on for the days selected in the Enable Power Save Plus field. Enter the time in this field in 24 hour format, where 00:00 is midnight. For example, to automatically power up the phone at 7:00 a.m. (0700), enter 7:00. To power up the phone at 2:00 p.m. (1400), enter 14:00. |
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The time of day that the phone powers down for the days selected in the Enable Power Save Plus field. If the Phone On Time and the Phone Off Time fields contain the same value, the phone does not power down. Enter the time in this field in 24 hour format, where 00:00 is midnight. For example, to automatically power down the phone at 7:00 a.m. (0700), enter 7:00. To power down the phone at 2:00 p.m. (1400), enter 14:00. |
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The length of time that the phone must be idle before the phone powers down. |
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When enabled, instructs the phone to play an audible alert starting at 10 minutes before to the time specified in the Phone Off Time field. The audible alert uses the phone ringtone, which briefly plays at specific times during the 10-minute alerting period. The alerting ringtone plays at the user-designated volume level. The audible alert schedule is:
This check box applies only if the Enable Power Save Plus list box has one or more days selected. |
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The EnergyWise domain that the phone is in. The maximum length is 127 characters. |
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The security secret password that is used to communicate with the endpoints in the EnergyWise domain. |
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This check box determines if you will allow the EnergyWise domain controller policy to send power level updates to the phones. The following conditions apply:
For example, assume the Phone Off Time is set to 22:00 (10:00 p.m.), the value in the Phone On Time field is 06:00 (6:00 a.m.), and the Enable Power Save Plus has one or more days selected.
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UCR 2008 Setup
The parameters that support UCR 2008 reside in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the procedure to change the setting.
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Set Up UCR 2008 in Common Phone Profile Configuration Window |
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Set Up UCR 2008 in Common Phone Profile Configuration Window |
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Set Up UCR 2008 in Common Phone Profile Configuration Window |
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- Set Up UCR 2008 in Phone Configuration Window
- Set Up UCR 2008 in Common Phone Profile Configuration Window
- Set Up UCR 2008 in Enterprise Phone Configuration Window
Set Up UCR 2008 in Phone Configuration Window
Use this procedure to set the following parameters:
Set Up UCR 2008 in Common Phone Profile Configuration Window
Use this procedure to set the following parameters:
Set Up UCR 2008 in Enterprise Phone Configuration Window
Use this procedure to set the following parameters:
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