If you need to replace a user's phone, you can easily migrate the old phone configuration to the new phone. To support this feature, you need new phones that run Firmware Release 12.8(1).

The change may be required for a number of reasons, for example:

• You have updated your Cisco Unified Communications Manager (Unified CM) to a software version that doesn't support the phone model. In this case, the user needs a new, supported phone.

• The phone requires repair or replacement with the same phone model.

To migrate the phone, the old phone must be powered off. You power on the new phone, and receive a prompt to either replace an existing phone or provision a new phone. If you select the option to replace an existing phone, the phone prompts you for the extension number of the old phone (and PIN, if required). The phone contacts the Unified CM and the old phone configuration is copied into the configuration record for the new phone.

This feature supports migration of SIP and SCCP phones.

This feature requires Unified CM Release 11.5SU8 or later, or Release 12.5SU3 or later. The feature requires configuration of new fields in the Enterprise Parameters Configuration administration page. The feature also requires that the Unified CM administrator disable phone autoconfiguration.

Limitations for Lines and Line Keys

If the old phone has more lines or more line buttons than the new phone supports, only the supported number of lines or line buttons are migrated.

For example:

• Scenario: The old phone had 4 line buttons and the new phone has 2 line buttons

• Migration result: The new phone has the line buttons set up like the first 2 line buttons on the old phone.

Where to Find More Information

• Cisco IP Conference Phone 7832 Administration Guide

• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3 or later