Introduction

Related Documentation

Cisco IP Phone 7800 Series Documentation

New and Changed Features

PRT Upload

Installation

Upgrade Firmware

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Language Limitation

Caveats

Access Cisco Bug Search

Open Caveats

Resolved Caveats

Cisco IP Phone Firmware Support Policy

Documentation, Service Requests, and Additional Information

Copyright Page

Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 10.4(1)SR2

First Published: February 01, 2017

Introduction

These release notes support the Cisco IP Phone 7800 Series Multiplatform Phones running SIP Firmware Release 10.4(1)SR2.

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Support Requirements

Cisco IP Phone 7800 Series Multiplatform Phones

SIP

BroadSoft BroadWorks 21.0

Asterisk 13.1

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 7800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

Click Here

New and Changed Features

The following sections describe the features that are new or have changed in this release.

PRT Upload

When users have problems with their phones, they can submit the log files generated by the Problem Report Tool. The PRT upload feature uploads the generated log files to the URL that the administrator sets in the PRT Upload URL field on the Configuration Utility page.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Installation

Upgrade Firmware

The Cisco IP Phone 7800 Series Multiplatform Phones supports a single image upgrade by TFTP, HTTP, or HTTPS.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco IP Phones 7800 Series.

Step 3

Choose your phone model.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 10.4(1)SR2 3rd Party.

Step 6

Download the file cp-78xx-sip.10-4-1SR2-85-3PCC.zip.

Step 7

Unzip the files.

Step 8

Put the files on the tftp/http/https download directory.

Step 9

Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is:
http://<schema>://<serv_ip[port]>/filepath/sipxxx.loads

The third-party call control can also upgrade via a URL in the web browser:

http://<schema>://<serv_ip[port]>/filepath/sipxxx.loads

Here is an example,

http://10.74.10.225/firmware/sip78xx.10-4-1SR2-85.loads

Note:
The loads file is put in the file path of the above url. The zip file contains other file types also. Only the loads file is used in the above URL.

After the firmware upgrade completes, the phone reboots automatically.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Language Limitation

There is no localized Keyboard Alphanumeric Text Entry (KATE) support for the following Asian locales:

- Chinese (China)

- Chinese (Hong Kong)

- Chinese (Taiwan)

- Japanese (Japan)

- Korean (Korea Republic)

The default English (United States) KATE is presented to the user instead.

For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C.

Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

- All severity level 1 or 2 bugs

- Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before You Begin

To access Cisco Bug Search, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

To access Cisco Bug Search, go to:
Click Here

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

The following table lists defects that are open for the Cisco IP Phone 7800 Multiplatform Phones for Firmware Release 10.4(1)SR2.

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Search tool as described in Access Cisco Bug Search.

Open Caveats for Firmware Release 10.4(1)SR2

Identifier

Headline

CSCvc27606

3PCC-SP: JIRA - Slow User Interface

CSCvc51277

Callpickup is not successful when secured call is enabled.

CSCvc56744

7861 does not reboot after upgrade

CSCvc80462

3pcc-BE-MR: setting ringtone via provisioning is not working properly

CSCvc81300

88xx-3PCC: BLF PLKs are disappearing

CSCvc86424

NOT able to upgrade

CSCvc90876

Request: change default dialplan to contain "+"

CSCvc90927

incorrect translation for German

CSCvc92576

7800-3PCC: Device reboots repeatedly during zero-touch prov

CSCvc94312

8800-3PCC: PSK definition with '"' substitution failing to display nme

CSCvc94794

8800-3PCC: BS BLF List disappearing when receiving call.

CSCvc94798

7800-3PCC: BS BLF List disappearing when receiving call.

CSCvc96190

BLFs blink off then back on periodically

CSCvc96607

3PCC_MR1_SR2: 3PCC Call transfer fails (JIRA = IPPHONES-4033)

CSCvc96609

3PCC_MR1_SR2: MPP inconsistent group membership behavior (JIRA = IPPHONES-3974)

CSCvc96616

3PCC_MR1_SR2: Bad File Format error during provisioning (JIRA = IPPHONES-3988)

CSCvc96639

3PCC_MR1_SR2: 3PCC call waiting notification tone (JIRA = IPPHONES-4000)

Resolved Caveats

The following table lists defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones for Firmware Release 10.4(1)SR2.

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.

Resolved Caveats for Firmware Release 10.4(1)SR2

Identifier

Headline

CSCvb71520

7811 sends SIP ACK incorrectly containing \"user=phone\"

CSCvc27579

3PCC_MR1_SR2: JIRA: BLF not working

CSCvc27600

3PCC_MR1_SR2: auth-resync not working

CSCvc48131

78XX lost BLF registration

CSCvc55118

CP-7861 upgrade failed

CSCvc85790

3pcc-78xx-MR1: NTP not working on MPP-3PCC

Cisco IP Phone Firmware Support Policy

For information on the support policy for Cisco IP Phones, see Click Here .

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

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- Increase the separation between the equipment and receiver.

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- Consult the dealer or an experienced radio/TV technician for help.

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