Table Of Contents
Release Notes for Cisco Unified Communications for RTX Release 8.6
Codecs for Use with Cisco UC for RTX
Cisco Unified IP Phone Requirements
Tips for Searching Cisco Documentation
Installing Cisco Systems Network Protocol
Restarting Upgrade Service When Deploying New Release
Installing Cisco UC Desktop SDK
Other Party Hears Cuts or Clips in Audio on a Call
Adding an Audio Call to a Video Call Results in an Audio Conference
Users of Cisco Unified IP Phone 9900 Series Models Cannot Control Desk Phone
Limitation with Shared Lines When Deploying with Cisco Unified SRST
How Cisco UC for RTX Determines the Audio Codec to Use on a Call
Allocation of Video and Audio Ports for Devices
Factors That Affect the Video Capability of Users
Determining the Bit Rate Required for a Particular Video Capability
Configuring the Bit Rate Capability for Cisco UC for RTX
How Cisco Unified Client Services Framework Determines the Video Capability of Your Computer
Limiting of Usage of Bandwidth by Users
About Tuning Computers for Maximum Video Performance
Video Conversations with Multiple Displays
No Video When Connecting to the Desk Phone and a Wireless Network Interface Card Is Enabled
Some Web Cameras Start When Users Sign In
Poor Sound Quality on the Tandberg PrecisionHD USB Camera on Windows 7
Built-In Camera on Lenovo ThinkPad W500 Crops Image
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified Communications for RTX Release 8.6
March 25, 2013
These release notes describe features and caveats for all versions of Cisco Unified Communications for RTX (Cisco UC for RTX) Release 8.6.
To access the latest software upgrades for all versions of Cisco UC for RTX, go to:
http://tools.cisco.com/support/downloads/go/Model.x?mdfid=283454590
Contents
•Obtaining Documentation and Submitting a Service Request
Introduction
These release notes describe requirements, restrictions, and caveats for Cisco UC for RTX Release 8.6. These release notes are updated for every maintenance release but not for patches or hot fixes.
Before you install Cisco UC for RTX, review this document for information about issues that might affect your system. For a list of the open caveats, see Open caveats.
System Requirements
•Cisco Unified IP Phone Requirements
Network Requirements
Table 1 Ports Used for Inbound Traffic by Cisco Unified Client Services Framework
Port Protocol Description16384-32766
UDP
Receives Real-Time Transport Protocol (RTP) media streams for audio and video. These ports are configured in Cisco Unified Communications Manager. For more information about device configuration files, see the Cisco Unified Communications Manager System Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Server Requirements
Client Computer Requirements
Hardware Requirements
Table 4 Hardware Requirements for Desktop and Laptop Computers for Audio and Video in Various Modes
Item Audio Only QCIF CIF VGA 720HDMemory
512 MB
512 MB
512 MB
1 GB
2 GB
Minimum Windows Experience Index (WEI) processor score1
2.2
2.2
3.0
4.8
5.9 and a system with at least a quad-core processor.
Graphic card
Not applicable
64 MB
64 MB
64 MB
128 MB
I/O interface
When you use USB audio and video, USB 2.0 is required.
HD-capable USB 2.0 web camera, HDMI capture card, and HD camera.
1 Windows XP does not provide a WEI processor score.
Tested Video Devices
The video cameras tested with Cisco UC for RTX are as follows:
•Cisco VT Camera III
•Lenovo C3010
•Logitech Portable Webcam C500
•Logitech Quickcam C200
•Logitech Quickcam C500
•Logitech Qucikcam C905 for Notebooks
•Logitech QuickCam Pro 9000
•Microsoft LifeCam Cinema HD
•Microsoft LifeCam VX-6000
•Tandberg PrecisionHD
•Unisplendour V18
The following computers with built-in video cameras were tested with Cisco UC for RTX are:
•Acer Aspire 4540
•Acer Aspire 4732Z
•Acer TravelMate 8371
•Dell Latitude E6500
•Dell Inspiron 1464
•Dell Precision P03t
•Dell Vostro 320
•Dell Vostro 1014
•Dell XPS M1330
•HP Compaq 2710p Notebook PC
•HP Compaq Presario CQ41
•HP EliteBook 2530p
•Lenovo IdeaPad Y550
•Lenovo ThinkPad X200
•Lenovo ThinkPad T400
•Lenovo ThinkPad T500
•Lenovo ThinkPad W500
•Lenovo ThinkPad SL410
•Sony Vaio VGN-CS290
•Sony Vaio VPCS1100C
•Toshiba Portege T131
Tested Audio Devices
The audio devices tested with Cisco UC for RTX are as follows:
•ClearOne CHAT 50 USB
•Jabra GN8110 USB
•Jabra GN8120 USB
•Jabra GN2100
•Jabra GN2000
•Jabra GN9350
•Jabra GN5390
•MAQ PM650
•Nokia BH-104
•Nokia BH-105
•Ovann OA-G10
•Plantronics CS60
•Plantronics DA60 USB
•Plantronics DSP-400
•Plantronics DA55 USB
•Plantronics Voyager 510SL Bluetooth USB
•Polycom CX100 Speakerphone USB
•Samsung WEP200
•Steel Series SteelSound 4H
Note If you are using your computer for phone calls, and are using the Jabra GN9350 headset, when you receive a call, the headset alerts you. If you press the answer button on the headset, the phone call is ended.
Software Requirements
Table 5 Software Requirements for Cisco UC for RTX
Item DescriptionOperating system
•Windows 7 Professional, Enterprise, or Ultimate, 32-bit or 64-bit1
•Windows Vista SP2, with DirectX 10, 32-bit
•Windows XP SP2, SP3 with DirectX 9.0c, 32-bit
Note Ensure that the latest graphic card drivers are installed on your computer so that your display functions correctly with DirectX.
RTX
Tencent RTXC 2011 Cisco Client (8.1.224.210)
Note On 64-bit editions of Windows 7, you cannot install RTX in the C:\Program Files folder because RTX is a 32-bit application. The C:\Program Files folder is for 64-bit applications. You can install RTX in the C:\Program Files (x86) folder.
1 On 64-bit editions of Windows 7, you cannot use video when you have Cisco UC for RTX set to use your desk phone for phone calls.
Software Interoperability
Before you deploy Cisco UC for RTX to the computers of your users, ensure that there are no other applications installed and running on the computers of your users that use Cisco Unified Client Services Framework. The following applications use Cisco Unified Client Services Framework:
•Cisco UC Integration for Microsoft Office Communicator
•Cisco UC Integration for Microsoft Lync
•Cisco UC Integration for Cisco WebEx Connect
•Cisco Unified Personal Communicator
•Cisco Unified Video Advantage
•Cisco Jabber for Windows
•Web applications that integrate Cisco UC capabilities offered by Cisco Jabber Web Tool Kit
Codecs for Use with Cisco UC for RTX
A codec is an implementation of an algorithm capable of performing encoding and decoding on a digital data stream. Codecs are used to encode and decode data, such as sound and video streams, that would otherwise use large amounts of network bandwidth when transmitted or disk space when stored.
Video Codecs
You can use the following video codecs with Cisco UC for RTX:
•H.264/AVC
Audio Codecs
You can use the following audio codecs with Cisco UC for RTX:
•G.711a, G.711µ
•G.722 (wide band)
•G.729a, G.729b
•Internet Low Bit Rate Codec (iLBC)
•Internet Speech Audio Codec (iSAC). iSAC is only available on Cisco Unified Communications systems that include Cisco Unified Communications Manager Release 8.0 or later.
Tested VPN Clients
The VPN clients tested with Cisco UC for RTX are as follows:
•Cisco VPN Client
•Cisco AnyConnect
Cisco Unified IP Phone Requirements
Table 6 lists the Cisco Unified IP Phone models that Cisco UC for RTX can control, and whether Skinny Call Control Protocol (SCCP) and Session Initiation Protocol (SIP) are supported:
Table 6 Phones That Cisco UC for RTX Can Control
Phone SCCP SIP Supports Video with CASTCisco IP Communicator
Yes
Yes
Not applicable
9971
Not applicable
Yes
No
9951
Not applicable
Yes
No
8961
Not applicable
Yes
No
8945
Yes
Yes
Yes1
8941
Yes
Yes
Yes1
7985G
Yes
Not applicable
No
7975G
Yes
Yes
Yes1
7971G2
Yes
Yes
Yes1
7970G2
Yes
Yes
Yes1
7965G
Yes
Yes
Yes1
7962G
Yes
Yes
Yes1
7961G-GE2
Yes
Yes
Yes1
7961G2
Yes
Yes
Yes1
7960G
Yes
Not applicable
Yes
7945G
Yes
Yes
Yes1
7942G
Yes
Yes
Yes1
7941G-GE2
Yes
Yes
Yes1
7941G2
Yes
Yes
Yes1
7940G
Yes
Not applicable
Yes
7931G
Yes
Not applicable
Yes
7925G
Yes
Not applicable
No
7921G
Yes
Not applicable
No
7920G2
Yes
Not applicable
No
7912G2
Yes
Not applicable
No
7911G
Yes
Yes
Yes1
7910G2
Yes
Not applicable
No
7906G
Yes
Yes
No
7905G2
Yes
Not applicable
No
7902G2
Yes
Not applicable
No
6961
Yes
Not applicable
Yes
6941
Yes
Not applicable
Yes
6921
Yes
Not applicable
Yes
6911
Yes
Not applicable
Yes
1 An SCCP firmware load is required to support video. Note: SCCP 9.2(1) or 9.2(1)ES1 doesn't support video (CSCtq48538 Phone does not send CallStateMessage through CAST connection to PC).
2 This phone is at the end of software maintenance.
When you have Cisco UC for RTX set to use your desk phone for phone calls, video is only supported on SCCP phones. The PC Port and Video Capabilities fields must be enabled for the phone in Cisco Unified Communications Manager. The phone must be connected to the controlling computer by Ethernet cable. For more information, see Users Might See Lower Video Quality When Computer Is Connected to Some Models of Cisco Unified IP Phone.
Note For 7931G phones to function correctly with Cisco UC for RTX, you must set the value of the Outbound Call Rollover to field to No Rollover in Cisco Unified Communications Manager.
About Audio and Video Quality
This application is designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of audio transmission or temporary audio distortions ("Artifacts") which are considered a normal part of the operation of the application.
These artifacts should be infrequent and temporary when using the application:
•On a workstation meeting the recommended configuration requirements.
•On a network that meets the recommended quality criteria in the Cisco Unified Communications System Solution Reference Network Design Document. Navigate to the following URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html
We take reasonable measures to interface with the operating system in ways that decrease the likelihood that other applications running on the system will interfere with softphone audio and video quality. However, the shared nature of system environments in which these products run is very different than a closed environment like Cisco Unified IP Phones and we cannot guarantee equivalent performance.
The following are some conditions that may cause artifacts:
•Spike in usage of the CPU of the personal computer - where CPU utilization is between 75 to 100% - due to launching applications, system processes or processing happening within other applications running.
•The system is running low on available physical memory.
•Other applications using large amounts of bandwidth to or from the workstation to the network.
•Other network bandwidth impairments.
•Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly-loaded condition.
•Any other condition that causes the application to lose timely access to the network or audio system, for example, interference from third-party software.
Avoiding or recovering from the conditions previously listed will help minimize audio distortion artifacts.
For example, in a low-bandwidth or bad network environment, starting a video call at a high resolution may bring unacceptable video quality. In such network environments, use the recommended settings in the "Limiting of Usage of Bandwidth by Users" section to limit the bandwidth use before you start a video call.
Finding Documentation
Provide the following URL to your users:
http://www.cisco.com/en/US/products/ps11241/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate to the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Express Documentation
See the Cisco Unified Communications Manager Express System Administrator Guide (for configuring Cisco IOS Heterogeneous Video Conference Bridge and Cisco IOS Homogeneous Video Conference Bridge). Navigate to the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmevconf.html
Cisco Unity Connection Documentation
See the Cisco Unity Connection Documentation Guide and other publications specific to your Cisco Unity Connection release. Navigate to the following URL:
http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html
Cisco Unified IP Phone Documentation
See publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate to the following URL:
http://www.cisco.com/cisco/web/psa/maintain.html?mode=prod&level0=278875240
Cisco Unified MeetingPlace Documentation
See the Cisco Unified MeetingPlace Documentation Guide and other publications specific to your Cisco Unified MeetingPlace release. Navigate to the following URL:
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/tsd_products_support_series_home.html
Cisco TelePresence MCU Documentation
See Cisco TelePresence MCU publications specific to your Cisco TelePresence MCU release. Navigate to the following URL:
http://www.tandberg.com/video-conferencing-multipoint-control.jsp
Tips for Searching Cisco Documentation
Use the following formula in the search field:
<product name> <release number> <topic keywords> site:cisco.com
Examples of search entries:
•meetingplace 8.0 recording disk space site:cisco.com
•mobility advantage 7.0 compatibility matrix site:cisco.com
•presence 7.0 disaster recovery site:cisco.com
New and Changed Information
Release 8.6(4)
The release provides the following new functionality:
New Functionality
•Cisco WebEx Meetings Server support
With Cisco WebEx Meetings Server deployment, end users can initiate and join instant meetings from Cisco UC for RTX client or via the applications and web pages that integrate Cisco UC capabilities via Cisco UC Desktop SDK.
•Latest RTX server support
Release 8.6(3)
The release provides the following new functionality:
New Functionality
•Cisco Unified Communications (UC) Desktop Software Development Kit (SDK) can run with Cisco UC for RTX at the same time.
End users can integrate the Cisco UC features into any systems or clients with Cisco UC Desktop SDK. All clients including Cisco UC for RTX can run with the same Cisco UC account at the same time.
•End users can start audio calls using an analog phone via Cisco UC Desktop SDK.
•End users can initiate an instant WebEx meeting via the applications and web pages that integrate Cisco UC capabilities via Cisco UC Desktop SDK.
•Compatibility with Cisco Unified Communications Manager 9.0
Release 8.6(2)
The release provides the following new functionality and enhancements:
New Functionality
•Cisco Jabber Desktop Integration Software Development Kit
Cisco Jabber Desktop Integration Software Development Kit (SDK) provides a unified interface that you can easily add Cisco Unified Communication (UC) capabilities to your applications and web pages, for example, the internal instant messaging tool, and the office automation (OA) platform.With the applications or web pages, end users can make audio and video calls, start video conferences, view conversation history, access voicemail, and so on.
Release 8.6
The release provides the following new functionality and enhancements:
New Functionality
•Support for mixed deployment with Cisco UC for RTX, and RTX of Tencent generic version
•Cisco UC configuration push to client computers through Manager for Cisco UC for RTX
•LDAP synchronization and authentication for the RTX server through Manager for Cisco UC for RTX
•Video interoperability with Tandberg video endpoints with or without Cisco TelePresence Video Communication Server (Cisco VCS)
•Integration with Microsoft Office applications on calls, instant messaging, and availability status
•Visual voicemail
Enhancements
•Improved application performance
•Reduced memory footprint
•Reduced installation time
•Enhanced user interface with a new application skin
•Easier deployment and configuration to client computers compared to the previous release
•Lower software or hardware requirements of client computers compared to the previous release, for example, the release is tested and works on Windows XP SP2
Installation Notes
•Installing Cisco Systems Network Protocol
•Restarting Upgrade Service When Deploying New Release
•Installing Cisco UC Desktop SDK
For step-by-step installation and upgrade instructions, see the Installation and Configuration Guide for Cisco Unified Communications for RTX Release 8.6:
http://www.cisco.com/en/US/products/ps11241/prod_installation_guides_list.html
Installing Cisco Systems Network Protocol
When you install Cisco UC for RTX on Windows Vista or Windows 7, you might be prompted to install Cisco Systems Network Protocol device software. Install this software.
If you do not install this software, you cannot place video calls if you set your Cisco UC for RTX to use your desk phone for phone calls.
Restarting Upgrade Service When Deploying New Release
If you deploy a new release of Cisco UC for RTX using the RTX Server Manager, restart the Upgradesvr service in RTX Server Manager > Configuration Wizard > Server Status.
Installing Cisco UC Desktop SDK
See the Cisco UC Desktop SDK document at Cisco Developer Network.
Limitations and Restrictions
Review Table 7 before you work with Cisco UC for RTX. Table 7 lists known limitations that will not be fixed, and there is not always a workaround. The table is sorted by severity, then by identifier in alphanumeric order.
Some features might not work as documented, and some features could be affected by recent changes to the product. Make sure to read the Important Notes.
For information about open and resolved caveats, see Open caveats, and Resolved Caveats.
Important Notes
•Other Party Hears Cuts or Clips in Audio on a Call
•Adding an Audio Call to a Video Call Results in an Audio Conference
•Users of Cisco Unified IP Phone 9900 Series Models Cannot Control Desk Phone
•Limitation with Shared Lines When Deploying with Cisco Unified SRST
•How Cisco UC for RTX Determines the Audio Codec to Use on a Call
•Allocation of Video and Audio Ports for Devices
Other Party Hears Cuts or Clips in Audio on a Call
When you are on a call with audio, or with audio and video, the other party might hear cuts or clips in your audio. The following table shows a possible solution to this problem. This solution relates only to particular audio devices, so you might not see the microphone boost setting referred to in the solution.
Users Hear Echo on Calls
When you are on a call with audio, or with audio and video, you might hear an echo. Camera microphones often have issues with echo. If you have selected your camera microphone as your microphone device, consider using a non-camera microphone as your microphone device.
To select another microphone device, follow these steps:
Procedure
Step 1 Select the Menu button from the title bar.
Step 2 Select Actions > Audio/Video > Audio/Video setting.
Step 3 Follow the instructions in the wizard to configure your device.
Adding an Audio Call to a Video Call Results in an Audio Conference
When you add an audio call to a video call, the party on the audio call does not receive a request to add video to their call. When the calls are merged, the call becomes an audio conference.
Users of Cisco Unified IP Phone 9900 Series Models Cannot Control Desk Phone
If users who have a Cisco Unified IP Phone 9900 series model cannot use their desk phone from Cisco UC for RTX, you must add the users to the Standard CTI Allow Control of Phones supporting Connected Xfer and conf user group. For more information about how to do this, see the Installation and Configuration Guide for Cisco Unified Communications for RTX Release 8.6:
http://www.cisco.com/en/US/products/ps11241/prod_installation_guides_list.html
Limitation with Shared Lines When Deploying with Cisco Unified SRST
If you have Cisco Unified Survivable Remote Site Telephony (SRST) set up in your Cisco Unified Communication system, you can continue to place and receive calls during a system failure. In these circumstances, the Cisco UC for RTX uses shared lines to enable you to continue to place and receive calls.
Cisco Unified SRST does not support shared lines with SIP phones. Cisco UC for RTX receives only alternate calls if both of the following conditions occur:
•Cisco UC for RTX is set to use your computer for phone calls.
•Cisco UC for RTX has the same directory number as a SIP desk phone.
However, the desk phone receives all calls.
How Cisco UC for RTX Determines the Audio Codec to Use on a Call
Cisco UC for RTX uses Cisco Unified Communications Manager devices for your Cisco UC for RTX software, and for your desk phone.
The audio bit rate capability of these devices is one of several factors that determine the audio capability of Cisco UC for RTX for the user. You specify this bit rate capability in Cisco Unified Communications Manager.
To configure the bit rate capability of these devices, use the region settings of the device pool that the devices are in. The following settings affect the audio bit rate capability of the devices:
Release of Cisco Unified Communications Manager Settings8.0 or later
Max Audio Bit Rate
Earlier than 8.0
Audio Codec
For more information about region and device pool configuration in Cisco Unified Communications Manager, see the Cisco Unified Communications Manager Administration online help, or the Cisco Unified Communications Manager Administration Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
When you place a call in Cisco UC for RTX, both endpoints advertise their audio codec capability to the Cisco Unified Communications Manager. The Cisco Unified Communications Manager selects the highest possible common codec between them. The default audio codec is G.711.
Allocation of Video and Audio Ports for Devices
Cisco UC for RTX Release 8.6 changes how video and audio ports are allocated for the devices used when you are using your computer for phone calls.
For these devices, you can specify a range of numbers available to be used for media ports in the SIP profile of the device in Cisco Unified Communications Manager. Use the Start Media Port and Stop Media Port fields to specify this range.
The audio port for SIP devices is allocated randomly in the first half of this range, and the video port for SIP devices is allocated randomly in the second half of this range. Earlier releases of Cisco UC for RTX allowed the allocation of the audio port from any number in the range between Start Media Port and Stop Media Port.
There is no change in how video and audio ports are allocated for the devices used when you are using your desk phone. Audio is terminated on the desk phone itself, and video always uses the following ports:
Notes on Video
•Factors That Affect the Video Capability of Users
•Determining the Bit Rate Required for a Particular Video Capability
•Configuring the Bit Rate Capability for Cisco UC for RTX
•How Cisco Unified Client Services Framework Determines the Video Capability of Your Computer
•Limiting of Usage of Bandwidth by Users
•About Tuning Computers for Maximum Video Performance
Factors That Affect the Video Capability of Users
Factors that affect the frame format and frame rate that can be achieved on a video call are:
•Cisco Unified Communications Manager configuration of device bit rate limits.
•User settings, such as the options that are available to the user through the Cisco UC Options dialog box in Cisco UC for RTX.
•Selected camera.
•CPU speed and usage.
•Cisco Unified MeetingPlace configuration of video conferencing parameters.
•Video capability of the other endpoints on a call.
•The parameters of the network between the two endpoints, such as, the physical network bandwidth and the router configuration in the network path of the call.
Determining the Bit Rate Required for a Particular Video Capability
Use Table 8 to determine the minimum bit rate that your Cisco UC for RTX requires to attain a particular frame format and frame rate.
Example
To configure Cisco UC for RTX for a user to be capable of video with VGA frame size, at 30 frames per second, Cisco UC for RTX requires a combined audio and video bit rate of at least 768 kb/s. Allow 64 kb/s for the audio codec to use with VGA frame format.
Configuring the Bit Rate Capability for Cisco UC for RTX
Cisco UC for RTX uses Cisco Unified Communications Manager devices for your Cisco UC for RTX software.
The bit rate, or bandwidth, capability of these devices is one of several factors that determine the video capability of Cisco UC for RTX for the user. You specify this bit rate capability in Cisco Unified Communications Manager.
To configure the bit rate capability of the devices, use the region settings of the device pool that the devices are in. The following settings affect the bit rate capability of the devices:
Release of Cisco Unified Communications Manager Settings8.0 or later
•Max Audio Bit Rate
•Max Video Call Bit Rate
Earlier than 8.0
•Audio Codec
•Video Call Bandwidth
For more information about region and device pool configuration in Cisco Unified Communications Manager, see the Cisco Unified Communications Manager Administration online help, or the Cisco Unified Communications Manager Administration Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Example
If you want your devices to be capable of 720p HD video calls at 30 frames per second (fps), configure the Region Settings to allocate a bit rate that can handle the 720p HD video at 30 fps, as well as the audio for the call.
If Cisco UC for RTX requires a minimum bit rate of 2000 kb/s to make a HD video call, and the audio bit rate for the region is set to 64 kb/s (G.722, G.711), then you must put the devices in a device pool that is in a region that is configured to have a video call bit rate as shown in the following table:
How Cisco Unified Client Services Framework Determines the Video Capability of Your Computer
Cisco Unified Client Services Framework derives the hardware profile of the machine as a WEI score. Cisco Unified Client Services Framework uses the WEI processor subscore to determine the send and receive video profile that is appropriate for your computer.
Table 9 lists the H.264/AVC levels that are supported, the bit rate and frame format for each level, and the minimum WEI processor subscore that is required to support each level
Limiting of Usage of Bandwidth by Users
The Video category in the Cisco UC Settings dialog box contains a slider that enables users to limit the bandwidth that Cisco UC for RTX uses for video calls. Table 10 lists the bandwidth settings that are available on the slider, from highest to lowest, and the video implications for each level.
Table 11 lists recommended bandwidth settings, and the resulted video quality for different company network bandwidths.
About Tuning Computers for Maximum Video Performance
For more information about how to tune computers for maximum video performance, see the Installation and Configuration Guide for Cisco Unified Communications for RTX Release 8.6:
http://www.cisco.com/en/US/products/ps11241/prod_installation_guides_list.html
Video Troubleshooting Tips
•Video Conversations with Multiple Displays
•No Video When Connecting to the Desk Phone and a Wireless Network Interface Card Is Enabled
Users See Video Impairments
Problem Under certain rare conditions, users may see some video impairment in the following situations:
•At the start of a video call or during a video call when the Hold or Resume functions are used.
•During a call when the user adjusts the video quality using the slider in the Video section of the Cisco UC Options dialog box.
This problem occurs when:
•The client computer is capable of handling high-resolution video but the network or switch has insufficient bandwidth to support the video resolution.
•There is packet loss on the network.
•There is packet loss along the network due to video packet fragmentation, if the Maximum Transmission Unit (MTU) of the network interface card at either endpoint is set lower than the Cisco UC for RTX MTU of 1270.
•There are packets dropped at routers along the call path.
•The Cisco Unified Client Services Framework device that is associated with the installation of Cisco UC for RTX is set up in Cisco Unified Communications Manager for a bandwidth that the physical network that the device is located on does not support. For example, if you are on a physical network that has a 128 kb/s bandwidth and you configure the Cisco Unified Client Services Framework device for a bandwidth setting of 4 Mb/s, then the call starts at a higher video codec level than the underlying physical network actually supports.
Try one or more of the following suggested solutions.
Solution Put the Cisco Unified Client Services Framework device in a device pool that is in a region that is configured to have a maximum video bit rate that is less than the bandwidth of your physical network. For more information, see Determining the Bit Rate Required for a Particular Video Capability.
Solution Perform the following steps:
1. Select the Menu button from the title bar.
2. Select Cisco UC Settings > Video.
3. Use the slider to set the balance between bandwidth usage and video quality.
4. Ensure that the Optimize video quality for your computer option is selected.
Video Conversations with Multiple Displays
If your computer displays on more than one device, use the primary display for video conversations. Video hardware acceleration is generally not supported on non-primary displays, so CPU usage on non-primary displays becomes very high.
Users Might See Lower Video Quality When Computer Is Connected to Some Models of Cisco Unified IP Phone
Problem Users might see lower video quality in Cisco UC for RTX when their computer is connected to some Cisco Unified IP Phone models, such as 7945G, 7965G, and 7975G.
This problem occurs if the link speeds and duplex configuration on either end of the connection are not the same. For example, if the link speed of the port at the PC port is 1000 Mb/s and the switch port is connected at 100 Mb/s. Alternatively, if the link on one end of the connection is half duplex, and the link on the end is full duplex.
Contact your Cisco Support representative to get the latest update on this issue.
Solution To address this issue, perform the following steps:
1. Go to the Network Configuration settings for your phone.
2. Set the SW Port Configuration setting to 100 Full.
3. Set the PC Port Configuration setting to 100 Full.
For information about how to set network configuration settings on your Cisco Unified IP Phone, see the documentation for your phone. Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. You can navigate to the documentation for your phone from the following URL:
http://www.cisco.com/cisco/web/psa/maintain.html?mode=prod&level0=278875240
No Video When Connecting to the Desk Phone and a Wireless Network Interface Card Is Enabled
Problem When using the desk phone to receive an incoming call, the "Answer with audio and video" button is sometimes disabled.
Solution Desk phone video is only supported when the PC is directly connected to the desk phone with an ethernet cable. Desk phone video is not supported in 64-bit versions of Windows. To resolve this issue, check the following:
1. Ensure that the PC is directly connected to the desk phone that is being controlled.
2. Disable any wireless network interface cards on the PC.
3. Ensure that the desk phone is enabled for video in Cisco Unified Communications Manager.
4. Check the Desk Phone (CAST) connection status in the Server Status and Error Notifications window.
5. Ensure that the desk phone is an SCCP-based endpoint.
Related Topics
Users of Cisco Unified IP Phone 9900 Series Models Cannot Control Desk Phone
Camera Troubleshooting Tips
•Some Web Cameras Start When Users Sign In
•Poor Sound Quality on the Tandberg PrecisionHD USB Camera on Windows 7
•Built-In Camera on Lenovo ThinkPad W500 Crops Image
Some Web Cameras Start When Users Sign In
The correct behavior of web cameras is that web cameras start when users start a video call, or a video conference call. In particular circumstances, some web cameras start when users sign in to Cisco UC for RTX. This occurs on particular hardware configurations, with particular web camera driver software.
In these circumstances, Cisco UC for RTX controls the web camera. This means that you cannot see a preview of your video in the RTX audio and video tuning wizard. However, you can still use the web camera for video calls, video conference calls, and so on.
To resolve this problem, install the latest drivers from the manufacturer of your web camera. If your computer is a Lenovo ThinkPad W500, install the drivers at the following URL:
http://www-307.ibm.com/pc/support/site.wss/MIGR-70600.html
Poor Sound Quality on the Tandberg PrecisionHD USB Camera on Windows 7
Problem When using the Tandberg PrecisionHD USB Camera Version 1.0 or 1.1 with Windows 7, a very high input gain is set for your microphone, which can cause the sound to be distorted or extremely high.
Solution To fix this problem in the short-term, lower the recording volume for your microphone in the Windows settings.
To resolve this issue completely, install the software upgrade version 1.2 for the PrecisionHD USB Camera, as follows:
1. Download the upgrade from the following location:
http://www.tandberg.com/support/video-conferencing-software-download.jsp?t=2&p=94
2. Connect your PrecisionHD USB camera to your computer.
3. Make sure the LED is green before you start the upgrade.
4. Install the software upgrade.
Built-In Camera on Lenovo ThinkPad W500 Crops Image
For video calls in CIF format, the video image from a built-in camera on a Lenovo ThinkPad W500 is cropped to a portion in the center of the image. This is expected behavior. The video image is cropped because the camera does not support CIF format directly.
Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
•All severity level 1 or 2 bugs.
•Significant severity level 3, 4, or 5 bugs.
•All customer-found bugs except severity level 6 enhancement requests.
You can search for problems by using the Cisco Software Bug Toolkit.
Before You Begin
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
Procedure
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.
For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.
Open caveats
Table 12 describes possible unexpected behavior that might occur in Cisco UC for RTX. Only severity 1, severity 2, and select severity 3, 4, and 5 open, as well as all customer-found defects, are provided in this document. The table is sorted by severity, then by identifier in alphanumeric order.
Unless otherwise noted, these apply to all Cisco UC for RTX releases. For details about an individual defect, click the identifier to access the online record for that defect in the Bug Toolkit.
Because defect status continually changes, be aware that the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Toolkit. For details, see Using Bug Toolkit.
Resolved Caveats
This section lists that may have been open in previous releases and are now resolved. Only severity 1, severity 2, and select severity 3, 4, 5, and 6 resolved defects, as well as all customer-found defects, are listed in this section. The table is sorted by severity, then by identifier in alphanumeric order.
Because defect status continually changes, be aware that this document reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit (see the "Using Bug Toolkit" section).
The following section lists the caveat that is resolved in Cisco UC for RTX Release 8.6(2) but that may have been open in previous releases:
Release 8.6(4)
Table 13 lists the caveat that is resolved in Release 8.6(3).
Release 8.6(3)
Table 14 lists the caveat that is resolved in Release 8.6(3).
Release 8.6(2)
Table 15 lists the caveat that is resolved in Release 8.6(2).
Troubleshooting
The following Cisco UC for RTX documents provide troubleshooting information:
•Installation Guide for Cisco Unified Communications for RTX Release 8.6
•Frequently Asked Questions: Cisco Unified Communications for RTX Release 8.6
Use this link to access this documentation:
http://www.cisco.com/en/US/products/ps11241/tsd_products_support_series_home.html
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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