A - B - C - D - E - F - H - I - K - L - M - O - P - R - S - T - U - V - W -

Index

A

Answer button 3-3

answering a call 3-3

Assistant Console

accessing without assisting managers 2-5

call control buttons 2-7

customizing layout 2-17

definition of 2-1

handling calls from 3-1

identifying parts of 2-6

keyboard shortcuts for 2-20

launching 2-3

logging in to 2-3

logging out of 2-4

menu for 2-6

operating with mouse and keyboard 2-18

using intercom from 2-19

assistants

choosing (managers) 6-3

customizing phone ringer for 4-17

default 7-3

identifying (managers) 6-3

phone lines for 2-10

assistant selection

understanding 6-3

Assistant Watch

managers 6-4

using Intrcpt softkey with 6-9

B

blind transfer 3-5

performing 3-5

buttons

identifying 2-7

C

call control buttons 2-7, 4-6

definition of 2-7

call control status

monitoring 2-16

call filtering

description of 6-12

lists for 7-5

modes 7-5

with Divert All 7-7

call handling

from the Assistant Console 3-1

from the assistant phone 4-1

from the manager phone 5-3, 6-8

with call control buttons 2-7, 4-6

call hold

putting a call on hold 3-4

removing a call from hold 3-4

calls

how displayed 2-10

Cisco Unified CallManager Assistant, definition of 2-1

Cisco Unified IP Phone

assistants 4-1

proxy-line (managers) 6-1

shared-line (managers) 5-1

softkeys on (assistants) 4-1

softkeys on (managers) 5-3, 6-8

status window on (managers) 6-4

conference calls, placing 3-6

connected status

changing 2-5

monitoring 2-16

Console

dialing from 3-2

Consult Transfer button 3-5

D

default assistant

assigning 7-3

dialing a number 3-2

directory

using 2-15

Directory panel 2-15

distinctive ringing 4-17

DivAll softkey

manager target for 7-4

using 6-10

Divert All

with call filtering 7-7

diverting a call

assistants 3-7

managers 5-3, 6-9

Divert target, configuring

assistants 3-7

managers 7-4

DND soft key 5-5, 6-15

documentation

for the Cisco Unified IP Phone xii

organization of xi

Do Not Disturb feature 5-5, 6-15

E

ending a call 3-3

Exclusive filter

definition of 6-12

Exclusive filter lists

creating 7-5

F

filtering

description of 6-12

lists for 7-5

forwarding all calls 6-10

H

hanging up a call 3-3

Hang Up button 3-3

Hold button 3-4

holding a call 3-4

I

icons on phone

Divert All (managers) 6-10

Do Not Disturb (managers) 5-5, 6-15

filtering (managers) 6-14

of feature settings (managers) 6-5

IMM DIV button

using 3-7

ImmDiv softkey

managers 5-3, 6-9

manager target for 7-4

Immediate Divert button

configuring 3-7

Immediate Divert button (assistants)

using 3-7

Inclusive filter

definition of 6-12

Inclusive filter lists

creating 7-5

intercepting a call 6-9

intercom

using from the Assistant Console 2-19

using on the phone (managers) 5-4, 6-14

Intrcpt soft key, managers 6-9

K

keyboard, operating Console with 2-18

keyboard shortcuts 2-20

L

log in, assistants 2-3

log out, assistants 2-4

M

Manager Configuration window

using 7-1

Manager lines

in My Calls panel 2-10

in My Managers panel 2-11

manager proxy lines 2-10

managers

configuring features for 7-1

feature status for 2-11

monitoring 2-11

online status of 2-11

menu bar

on Assistant Console 2-6

mouse

operating Assistant Console with 2-18

muting phone 5-5, 6-15

My Calls panel 2-10

My Managers panel 2-11

O

Offline button 2-5

offline status

monitoring 2-16

online help, using xii

P

placing a call 3-2

pop-to-top feature 2-16

proxy-line

status window on a manager phone 1-4

using a manager phone 6-1

using Cisco Unified CallManager Assistant in proxy-line mode 1-3

R

Resume button 3-4

S

server

connection to 2-16

settings 2-17

settings

administrative 2-17

shared-line

status window on a manager phone 1-4

using a manager phone 5-1

using Cisco Unified CallManager Assistant in shared-line mode 1-2

softkeys

managers 5-3, 6-8

speed dials 2-14

status bar

using 2-16

status window

managers 6-4

T

Transfer button 3-5

transferring a call 3-5

Transfer VM button 3-9

TRA VM button 3-9

TrnsfVM softkey

managers 5-3, 6-11

U

unhold 3-4

V

voice mail

sending a call to (assistants) 3-9

sending a call to (managers) 5-3, 6-11

W

wildcards

in filter lists 7-5