The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Problem You receive an exception error when you run the rules.
Possible Cause You may have lost network connectivity or the AXL service went down.
Solution Check the log file that the tool produces. Try to run the rules again.
Problem You receive an error while the tool is matching users to devices.
Possible Cause You may have lost network connectivity or the AXL service went down.
Solution Check the log file. If there are any issues with assigning devices, they are recorded in the log file and the assignment continues. At the end of the update, you will see the option to save the log file that contains the errors. You can try to run the update again.