Voice Messaging Utilization Device Reports
CAR provides reporting capabilities for three levels of users:
administrators, managers, and individual users. Only administrators generate
Device reports track the load and performance of
Cisco Unified Communications Manager related devices, such as conference bridges,
voice-messaging servers, and gateways.
Generate Voice Messaging Utilization Reports
Only CAR administrators generate the Voice Messaging
Utilization report. The report provides an estimate of the maximum utilization
percentage of the voice-messaging devices for the period and not the exact
utilization. For example, the system calculates the utilization of a
voice-messaging port/voice-messaging DNs between 11hrs and 12hrs by using the
duration of the calls that used the voice-messaging port/voice messaging DNs.
The system calculates utilization for the voice-messaging port as the (sum of
duration of calls that used the voice-messaging port in that hour*100) /
(maximum duration seconds in an hour * number of days between the fromDate and
toDate selected). The utilization calculation for voice-messaging DNs
represents the (sum of duration of calls that used the voice-messaging DNs in
that hour * 100) / (maximum duration seconds in an hour * number of days
between the fromDate and toDate selected * maximum number of ports in a gateway
that is connected to the voice-messaging DN). The same value will display in
the report as the utilization for the time between 11hrs and 12hrs.
You can review the Voice Messaging Utilization report for
Voice Messaging Ports only as a newly generated report and not as a report that
the system automatically generates.
You can automatically generate the Voice Messaging
Utilization report for Voice Messaging DNs, or you can generate it as a new
report. Only CAR administrators can schedule reports for automatic generation.
CAR System Scheduler
for more information.
The CAR Voice Messaging Utilization report supports the
Cisco Unity and
Cisco Unity Connection voice-messaging systems.
This section describes how to generate, mail, or view Voice
Messaging Utilization reports.
The Voice Messaging Utilization window displays.
||In the Generate Report field, choose a time as described in the
Table 1 Generate Report Fields
Hour of Day
Displays the utilization results for each hour in
a 24-hour period for the period that you specify in
Day of Week
Displays the utilization for the days of the week
that occur within the period that you specify in
Day of Month
Displays the utilization for the days of the
month that occur within the period that you specify in
Available Reports field, choose an automatically generated report
(if available) and go to
or use the default setting, Generate New Report, and go to
||To choose a voice-messaging DN, click
Voice Messaging DNs in the Voice Utilization
The previously configured voice-messaging DN displays.
The Voice Messaging DN that displays in this window represents
the Voice Messaging DN that you configure in the VoiceMailDn service parameter,
which supports the Cisco Messaging Interface service. Set the parameter name
VoiceMailDn to the routing pattern that you have created on the machine.
Configure this by opening
Cisco Unified CM Administration
Service Parameters; then, select the
Cisco Messaging Interface.
||Choose the voice-messaging DN.
The DN that you chose displays in the List of DNs/Ports list box.
||To choose a voice-messaging port, click
Voice Messaging Ports in the Voice Utilization
A list of configured voice-messaging ports displays.
||From the list of ports, choose a voice-messaging port.
The port that you chose displays in the List of DNs/Ports list
||In Select Voice Messaging DNs/Ports, click the down arrow.
The port that you chose displays in the Selected DNs/Ports list
until you have chosen the ports that you want to include in the report.
For this report, you can choose a maximum of five Voice
Messaging Ports/Voice Messaging DNs. You can choose the default Voice Messaging
DN and four Voice Messaging Ports, or you can choose five Voice Messaging
||If you chose Generate New Report, enter the date range of the
period for which you want to see call information.
Ensure the date and time range does not exceed one month.
||If you want the report in CSV format, choose
CSV (comma separated value) in the Report
Format area. If you want the report in PDF format, choose
PDF (portable document format) in the Report
View Report button.
The report displays.
||If you want to mail the report, click the
Send Report button. To send the report,
perform the procedure described in the
Administration Guide for
Cisco Unified Communications Manager
Cisco Unified Serviceability Administration Guide
Cisco Unified Communications Manager Call Detail Records