Traffic System Reports
CAR provides reporting capabilities for three levels of users:
-
Administrators - Generate system reports to help with load
balancing, system performance, and troubleshooting.
-
Managers - Generate reports for users, departments, and QoS to help
with call monitoring for budgeting or security purposes and for determining the
voice quality of the calls.
-
Individual users - Generate a billing report for calls by each user.
Note |
Depending on your job function, you may not have access to every
report that is described in this chapter.
|
Only CAR administrators can generate the traffic summary
report. The report provides information about the call volume for a period that
you specify. It includes only those call types and QoS voice-quality categories
that you chose.
Tip |
When you configure CAR to generate a traffic summary report, you can
choose different call types (On Net, Internal, Local, Long Distance, and so
on). CAR compares the traffic volume for every hour interval and identifies the
hour with the highest traffic volume (the Busy Hour Call Completion [BHCC]
number). To obtain the overall BHCC number, choose all call types when you
configure CAR. Under the report title, a separate line displays the BHCC number
for that day.
|
Only CAR administrators can generate the traffic summary by
phone numbers report. The report provides information about the call volume for
a period and set of phone numbers that you specify, and includes only those
call types and phone numbers that you choose.
Tip |
You can use this report to track call usage by a specified group of
users, by a department, or by another criteria, such as lobby phones or
conference room phones. You can set up this report to generate on a weekly
basis. This report helps you determine high-usage users or groups by
aggregating the usage level across the users that you specify.
|
Generate Traffic Summary Reports
Only CAR administrators generate the Traffic Summary report.
The report provides information about the call volume for a period that you
specify.
You can either view reports that the system automatically
generates or generate new reports. See
CAR System Scheduler,
for more information.
This section describes how to generate, view, or mail summary
information about system traffic.
Procedure
| Step 1
| Choose
.
The Traffic Summary window displays.
|
| Step 2
| In the Generate Report field, choose a time as described in the
following table.
Table 1 Generate Report Fields|
Parameter
|
Description
|
|---|
|
Hour of Day
|
Displays the average number of calls in the
system for the period that you specify in
Step 4,
the call types that you specify in
Step 5,
and the QoS values that you specify in
Step 6
for hour of day.
If the period that you specify in
Step 4
is within one day, the system compares the traffic volume for every hour
interval and identifies the hour with the highest traffic volume as the BHCC
number for that day.
|
|
Day of Week
|
Displays the average number of calls in the
system for the period that you specify in
Step 4,
the call types that you specify in
Step 5,
and the QoS values that you specify in
Step 6
for day of the week.
|
|
Day of Month
|
Displays the average number of calls in the
system for the period that you specify in
Step 4,
the call types that you specify in
Step 5,
and the QoS values that you specify in
Step 6
for day of month.
|
|
| Step 3
| In the
Available Reports field, choose an automatically generated report
(if available) and go to
Step 8
or use the default setting, Generate New Report and go to
Step 4.
|
| Step 4
| Choose the date range for the period for which you want to
generate the report.
|
| Step 5
| In the Select Call Types area, check the check boxes for the types
of calls that you want to include in the report. To obtain the overall BHCC
number for a particular hour or 24-hour period, choose all call types. The
following table describes the call types.
Table 2 Traffic Summary by Call Types|
Call Type
|
Description
|
|---|
|
On Net
|
Outgoing calls that originate on one
Cisco Unified Communications Manager network, go out
through a trunk, and terminate on a different
Cisco Unified Communications Manager network. For CAR
purposes, be aware that any outgoing call can be classified as an On Net call
if it is configured as such in the CAR dial plan configuration window. See
Set Up Dial Plan.
|
|
Internal
|
Calls, including intracluster calls, that
originate in the
Cisco Unified Communications Manager network and end in
the same
Cisco Unified Communications Manager network (no
gateways or trunks are used).
|
|
Local
|
Local calls that route through the public
switched telephone network (PSTN) to numbers without an area code or that
include one of the local area codes.
|
|
Long Distance
|
Long-distance calls that originate in the
Cisco Unified Communications Manager network and go out
through the PSTN.
|
|
International
|
International calls that originate in the
Cisco Unified Communications Manager network and go out
through the PSTN.
|
|
Incoming
|
Inbound calls that originate outside the
Cisco Unified Communications Manager network, enter
through a gateway, and go into the
Cisco Unified Communications Manager network.
|
|
Others
|
All other outgoing calls, such as toll-free
numbers or emergency calls such as 911.
|
| Note
|
The calls that the chart/table shows comprise an average number
of calls per day. If the data that is generated is less and you have chosen a
wide date range, the report shows negligible values that are treated as 0, and
the graph does not display. For example, if a Day of Week report gets generated
for eight days that comprise two Mondays, the data that is shown for Monday
represents the average number of calls for both the Mondays (the sum of all the
calls in each Monday divided by 2). Similarly, in an Hour of Day report, the
data that displays against 05-06 will designate the average number of calls per
day between the time 05 and 06 of the date range that was chosen for the
report.
|
|
| Step 6
| In the
Select QoS area, check the check boxes for the voice-quality
categories that you want to include in the report. The parameters that are set
in the following table provide the basis for all voice-quality categories.
Table 3 QoS Detail Report Voice Quality|
Voice Quality
|
Description
|
|---|
|
Good
|
QoS for these calls represents the highest
possible quality.
|
|
Acceptable
|
QoS for these calls, although slightly degraded,
still falls within an acceptable range.
|
|
Fair
|
QoS for these calls, although degraded, still
remains within a usable range.
|
|
Poor
|
Poor voice quality indicates that QoS for these
calls is unsatisfactory.
|
|
NA
|
These calls did not match any criteria for the
established QoS categories.
|
|
| Step 7
| If you want the report in CSV format, choose
CSV (comma separated value) in the Report
Format area. If you want the report in PDF format, choose
PDF (portable document format) in the Report
Format area.
|
| Step 8
| Click the
View Report button.
The report displays.
|
| Step 9
| If you want to mail the report, click the
Send Report button. To send the report,
perform the procedure that is described in the
Mail Reports.
|
Generate Traffic Summary by Phone Number Reports
Only CAR administrators generate the Traffic Summary by Phone
Number report. The report provides information about the call volume for a
period and set of phone numbers that you specify.
This section describes how to generate, view, or mail a
traffic summary report based on user phone numbers.
Procedure
| Step 1
| Choose
.
The Traffic Summary that is based on Phone Number(s) window
displays.
|
| Step 2
| In the Generate Report field, choose a time as described in the
following table.
Table 4 Generate Report Fields|
Parameter
|
Description
|
|---|
|
Hour of Day
|
Displays the average number of calls in the
system for the chosen phone numbers for the date range that was chosen for hour
of day.
| Note
|
Ensure that the date and time range does not exceed one
month.
|
|
|
Day of Week
|
Displays the average calls in the system for the
selected phone numbers for the date range that was chosen for day of week.
| Note
|
Ensure that the date and time range does not exceed one
month.
|
|
|
Day of Month
|
Displays the average calls in the system for the
selected phone numbers for the date range that was chosen for day of month.
| Note
|
Ensure that the date and time range does not exceed one
month.
|
|
|
| Step 3
| In the Select Call Types area, check the check boxes for the types
of calls that you want to include in the report. The following table describes
the call types.
Table 5 Traffic Summary (Phone Number) by Call Types|
Call Type
|
Description
|
|---|
|
On Net
|
Outgoing calls that originate on one
Cisco Unified Communications Manager network, go out
through a trunk, and terminate on a different
Cisco Unified Communications Manager network. For CAR
purposes, be aware that any outgoing call can be classified as an On Net call
if it is configured as such in the CAR dial plan configuration window. See
Set Up Dial Plan.
|
|
Internal
|
Calls, including intracluster calls, that
originate in the
Cisco Unified Communications Manager network and end in
the same
Cisco Unified Communications Manager network (no
gateways or trunks are used).
|
|
Local
|
Local calls that are routed through the public
switched telephone network (PSTN) to numbers without an area code or that
include one of the local area codes.
|
|
Long Distance
|
Long-distance calls that originate in the
Cisco Unified Communications Manager network and go out
through the PSTN.
|
|
International
|
International calls that originate in the
Cisco Unified Communications Manager network and go out
through the PSTN.
|
|
Incoming
|
Inbound calls that originate outside the
Cisco Unified Communications Manager network, enter
through a gateway, and go into the
Cisco Unified Communications Manager network.
|
|
Others
|
All other outgoing calls, such as toll-free
numbers or emergency calls such as 911.
|
| Note
|
The calls that the chart/table shows comprise an average number
of calls per day. If the data that is generated is less and you have chosen a
wide date range, the report shows negligible values that are treated as 0, and
the graph does not display. For example, if a Day of Week report gets generated
for eight days that comprise two Mondays, the data that is shown for Monday
represents the average number of calls for both the Mondays (the sum of all the
calls in each Monday divided by 2). Similarly, in an Hour of Day report, the
data that displays against 05-06 will represent the average number of calls per
day between the time 05 and 06 of the date range that was chosen for the
report.
|
|
| Step 4
| In the Select Phone Number(s) group box, you can either choose all
phone numbers or search for phone numbers based on users.
| Note
|
You can enter a wildcard pattern like "!" or "X" to search on
phone numbers. The "!" represents any n digit that has 0-9 as each of its
digits, and the "X" represents a single digit in the range 0-9.
|
To choose all phone numbers, check the Select All Phone
Number(s)
check
box. To choose phone numbers based on users, enter the phone
number of the individual in the Phone Number field and click the
Add Phone Number
button. You can also use a provided search function, as
described in the
User Search.
|
| Step 5
| If you want the report in CSV format, choose
CSV (comma separated value) in the Report
Format area. If you want the report in PDF format, choose
PDF (portable document format) in the Report
Format area.
|
| Step 6
| Click the
View Report button.
The report displays.
|
| Step 7
| If you want to mail the report, click the
Send Report button. To send the report,
perform the procedure that is described in the
Mail Reports.
|
Additional
Documentation
-
Administration Guide for
Cisco Unified Communications Manager
-
Cisco Unified Serviceability Administration Guide
-
Cisco Unified Communications Manager Call Detail Records
Administration Guide
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