IP Phone Service User Reports
CAR provides reporting capabilities for three levels of users:
Administrators - Generate system reports to help with load
balancing, system performance, and troubleshooting.
Managers - Generate reports for users, departments, and QoS to help
with call monitoring for budgeting or security purposes and for determining the
voice quality of the calls.
Individual users - Generate a billing report for their calls.
Depending on your job function, you may not have access to every
report that is described in this chapter.
Generate IP Phone Services Reports
Only CAR administrators can generate the
Cisco Unified IP Phone Services report. You can generate a report that shows chosen
Cisco Unified IP Phone services, the number of users who are subscribed to each of
the chosen services, and the subscription percentage for each of the chosen
Use the following instructions to generate a report that
shows the usage of one of the following specific
Cisco Unified IP Phone services:
- Missed calls
- Received calls
- Placed calls
- Intercom calls
- Personal directory
- Corporate directory
- Extension mobility
Cisco Unified IP Phone window displays a list of all
Cisco Unified IP Phone services that have been configured in the system.
||In the List of
Cisco Unified IP Phone area, choose the services that you want to include in the
||Click the right arrow to add the chosen service to the Selected
Cisco Unified IP Phone box.
The report will include all services that are listed in this box
when you generate it.
||If you want the report in CSV format, choose CSV (comma separated
value) in the Report Format area. Be aware that the CSV-format report is
limited to 20,000 records. If you want the report in PDF format, choose PDF
(portable document format) in the Report Format area. Be aware that the
PDF-format report is limited to 5000 records.
The report displays.
||If you want to mail the report, click the
Send Report button. To send the report,
perform the procedure that is described in the
Administration Guide for
Cisco Unified Communications Manager
Cisco Unified Serviceability Administration Guide
Cisco Unified Communications Manager Call Detail Records