This section describes how to specify the notification limits
for QoS and daily charges.
Procedure
Step 1
Choose
Report
Config > Notification Limits.
The Set Limits for Notification window displays.
Step 2
In the Daily QoS Parameters area, enter a threshold for good and
poor calls.
The threshold applies in the form of a percentage of all calls
that must be exceeded to trigger an e-mail alert to the administrator. The
default for good calls specifies less than 20 percent, meaning that when good
calls represent less than 20 percent of all calls per day, an alert gets sent.
The default for poor calls specifies greater than 30 percent, meaning that when
poor calls represent more than 30 percent of all calls per day, an alert gets
sent. The alert is called the QoS Notification.
Step 3
In the Daily Charge Limit area, enter the number of monetary units
(such as dollars, francs, or pounds) that, when exceeded by any user in the
system, will trigger sending an e-mail alert to the administrator. The alert is
called the Charge Limit Notification.
Step 4
Click the
Update button.
Changes take effect immediately. The new values get used whenever
the next alert is sent.
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