CAR Reports Configurations
Use the CAR report configuration to define the following
Rating parameters for calls - duration, time of day, voice quality
Quality of service
Automatic generation of reports with alerts
CAR Reports Configuration
Before you start generating reports with CAR, configure the
You can use CAR to set a base monetary rate for the cost of
calls based on a time increment. You can further qualify the cost by applying
the time-of-day and voice-quality factors. Service providers who must account
for service to subscribers commonly use this feature. Some organizations also
use this information to establish billing costs for users and departments in
the organization for accounting or budgeting purposes.
Reports that use these rating parameters include Individual
Bill, Department Bill, Top N by Charge, Top N by Duration, and Top N by Number
If you do not change the default value for charge base/block, the
cost will always equal zero because the default base charge per block equals
The charge of any call comprises the multiplication of the
basic charge of the call, multiplication factor for time of day, and
multiplication factor for voice quality. You can set the basic charge for a
call through the
. See the
Basic charge = cost, or number of units, applied to the duration
block that is specified in the Number of Blocks section.
Number of blocks = total duration of call, in seconds, for which
you want the base charge to be applied.
You can set the multiplication factor for time of day through
basis of the settings provides the connect time of the call.
You can set the multiplication factor for voice quality
CAR generates QoS reports. To qualify the data that is
presented in those reports, CAR uses predefined values that are set about voice
quality. You can specify the value ranges that are good, acceptable, fair, and
poor for jitter, latency, and lost packets.
Automatic Generation of Reports and Alerts
CAR automatically generates reports based on a schedule.
Report generation can include a daily, weekly, or monthly summary report, QoS
reports, traffic reports, Device/Route Plan utilization reports, and so on,
that you may want to view on a regular basis.
You can specify limits for QoS and daily charges, so the
administrator gets alerted by e-mail when these limits are exceeded. The alerts
go to all users that are designated as CAR Administrators through
Cisco Unified CM Administration.
Administration Guide for
Cisco Unified Communications Manager
Cisco Unified Serviceability Administration Guide
Cisco Unified Communications Manager Call Detail Records