Cisco Unified CM Administration, choose
||Add the information for the device and the user.
Cisco Unified CM Administration, choose
||Add the Manager User ID information to the end user information.
If the Extension Mobility feature is enabled on the device and
the user logs into the phone and places a call, the User ID that gets recorded
in the CDRs is the logged in User ID. If extension mobility is not enabled on
the device, the User ID that gets recorded in the CDRs specifies the
"Owner User ID" that is configured for the device. In the
situation where neither the User ID nor the Owner User ID is configured (that
is, extension mobility is not enabled, and the Owner User ID is not
configured), the User ID field in the CDRs gets recorded as blank. In this
situation, CAR uses the default User ID of
"_unspecified user" when it loads the CDRs, and the CDRs are
not seen in the Department Bills User reports because no user by the name
"_unspecifieduser" exists in the Cisco Unified CM database.
If you look for the reports for a particular end user in the directory, either
the User ID for the particular end user must be configured as the Owner User ID
for the device or the particular end user must have logged in to the device
with the Extension Mobility feature enabled.
You are now ready to configure the Department Bills reports.
||Perform one of the following tasks:
- If you are a manager, choose
- If you are a CAR administrator, choose
The Department Bill window displays.
||In the Report Type field, choose
Summary reports provide a summary of all calls for a chosen
period, including the call classification (On Net, Internal, Local, Long
Distance, International, Incoming, Tandem, or Others), the QoS information, the
total number of calls that were made, and the charges that were incurred.
Detailed reports provide the date of the call, origination time of the call,
origination number (calling number), destination number (called number), call
classification (On Net, Internal, Local, Long Distance, International, or
Others), QoS information, duration for which the call lasted (in seconds), and
the charge for the call, based on the rating engine configuration in CAR for
all calls over a chosen period.
||In the Available Reports field, choose an automatically generated
report (if available) and go to
or use the default Generate New Report and go to
You can only choose the automatically generated report if you
are logged in as a CAR administrator. The automatically generated reports do
not display in the drop-down list box if you are logged in as a manager.
||Choose the date range for the period for which you want to see
||If you are a manager, continue with
otherwise, if you are a CAR administrator, continue with
||To choose all of your direct reports, check the
Select All Reportees check box.
The List of Reportees shows your direct reports.
Down button to view your direct reports.
Down buttons to move up and down the
report chain information.
||To choose individual reportees, choose the reports that are shown
in the List of Reportees.
The department bill includes only users who are listed in the
Selected Reportees box.
||To see the reportees under a particular user, choose the user and
click the Down button.
All reportees to the chosen user display.
||If you are a CAR administrator, check the Select All
box to include all users. If you are a manager, proceed to
||To specify individual users, enter the user ID of the individual
that you want to include in the report in the User ID field. Click the
You can also use a provided user search function. See the
for instructions on using the search feature.
||If you want the report in CSV format, choose CSV (comma separated
value) in the Report Format area. Be aware that the CSV-format report is
limited to 20,000 records. If you want the report in PDF format, choose PDF
(portable document format) in the Report Format area. Be aware that the
PDF-format report is limited to 5000 records.
View Report button.
The report displays.
||If you want to mail the report, click the
Send Report button. To send the report,
perform the procedure that is described in the