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This chapter provides information to help you manage reports.
This section details the supported reports for Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service. You can identify a report in Cisco Unified Reporting by the report name and the date-and-time stamp. Cisco Unified Reporting stores a local copy of the most recent report for you to view.
The following table describes the types of system reports that display in Cisco Unified Reporting after you install the IM and Presence Service on Unified Communications Manager.
Note | From Release 10.0(1), the IM and Presence cluster information is available from the Cisco Unified Communications Manager node. From Cisco Unified Communications Manager, select . |
Provides troubleshooting and detailed information about the reports that display. This report provides descriptions for the report, for each information group, and for each data item, as well as the data sources, symptoms of related problems, and remedies. |
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Provides debugging information for database replication.
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Provides a snapshot of the health of the IM and Presence Service database. Generate this report before an upgrade to ensure that the database is healthy. |
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Provides a database-centric view of data. This report proves useful for administrators or AXL API developers that understand the database schema. |
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Presence Configuration Report |
Click View Details to see the list of users in sortable columns. |
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Presence Usage Report |
Provides usage information for logged-in XMPP clients and third-party APIs. Click View Details to see the list of XMPP clients and third-party APIs in sortable columns. |
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Presence Limits Warning Report |
Provides information about users that have met or exceeded the configuration limits for the maximum number of contacts or watchers. Click View Details to see the list of users in sortable columns. |
Cisco Unified Reporting provides report help. The Report Descriptions link provides descriptions for the report, for each information group, and for each data item, as well as the data sources, symptoms of related problems, and remedies.
Note | You may still need to contact TAC for additional help on report problems. |
Step 1 | Select System Reports. | ||
Step 2 | Select the
Report
Descriptions link in the list of reports.
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Step 3 | Select the
Generate
Report icon.
The report generates and is displayed. |
Ensure that the Cisco Tomcat service is running on at least one node and you are using a supported web browser to view the report.
The application notifies you if a report will take excessive time to generate or consume excessive CPU time. A progress bar displays while the report generates. The new report displays, and the date and time updates.
Step 1 | Select System Reports from the menu bar. | ||
Step 2 | Select a report.
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Step 3 | Select the Generate Report (bar chart) icon in the Reports window. | ||
Step 4 | Select the View Details link to expose details for a section that does not automatically appear. |
If the report shows an unsuccessful data check for an item, select the Report Descriptions report and review the troubleshooting information and possible remedies. Because the report descriptions report is dynamically generated from the database, you can also generate a new report descriptions report.
You can view a copy of an existing report.
Note | During a fresh install or upgrade, the Cisco Unified Reporting application does not save a local copy of the most recent report. |
Ensure that the Cisco Tomcat service is running on at least one node and you are using a supported web browser to view the report.
Download a new or saved report.
If the report shows an unsuccessful data check for an item, select the Report Descriptions report and review the troubleshooting information for possible remedies.
To download a new report, you store it locally on your hard drive. Downloading a report downloads the raw XML data file to your hard drive.
Step 1 | Generate the new report. | ||
Step 2 | After the new
report appears, select the
Download
Report (green arrow) icon in the
Reports window.
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Step 3 | Select
Save to save the file to the location on your disk
that you designate.
To change the filename or the location where your file is stored on your hard disk, enter a new location or rename the file (optional). A progress bar shows the download in progress. The file downloads to your hard disk. | ||
Step 4 | After the
download completes, select
Open to open the XML report.
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To view a downloaded report file in your browser, upload the file to your node.
Note | For technical assistance, you can attach the downloaded file in an e-mail or upload the file to another node. |
To download saved reports, you download the report and store it locally on your hard drive. Downloading a report downloads the raw XML data file to your hard disk.
Step 1 | Open and view the details of the existing report. | ||
Step 2 | Select the Download Report (green arrow) icon in the Reports window. | ||
Step 3 | Select
Save to save the file to the location on your disk
that you designate.
To change the filename or the location where your file is stored on your hard disk, enter a new location or rename the file (optional). A progress bar shows the download in progress. The file downloads to your hard disk. | ||
Step 4 | After the
download completes, select
Open to open the XML report.
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To view a downloaded report file in your browser, upload the file to your node.
Note | For technical assistance, you can attach the downloaded file in an e-mail or upload the file to another node. |
To view a downloaded report in your browser window, you must upload the report to the nodetand,.
Step 1 | Select System Reports from the menu bar. |
Step 2 | Access any report to display the Upload Report (blue arrow) icon in the Reports window. |
Step 3 | Select the Upload Report icon. |
Step 4 | To locate the .xml file, select Browse to navigate to its location on your hard drive. |
Step 5 | Select Upload. |
Step 6 | Select Continue to display the uploaded file in the browser window. |
You can compare an uploaded report and a newly generated report side-by-side during an upgrade.