CTI Supported Devices Table
Table legend:
:
supported,
: not supported, NA: Not Applicable.
|
Device/Phone model |
SCCP |
SIP |
Comments |
|---|---|---|---|
|
Analog Phone |
|
|
You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) . |
|
Cisco 30 SP+ |
|
|
End of Software Maintenance Release 2001 |
|
Cisco 6901 |
|
|
SIP devices require firmware update 9.1(1) available on Cisco.com |
|
Cisco 6911 |
|
|
SIP devices require firmware update 9.1(1) available on Cisco.com |
|
Cisco 6921 |
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com. |
|
Cisco 6941 |
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com. |
|
Cisco 6945 |
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com. |
|
Cisco 6961 |
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com. |
|
Cisco 7906 |
|
|
|
|
Cisco 7911 |
|
|
|
|
Cisco 7914 Sidecar |
|
|
End of Software Maintenance Release 2010 |
|
Cisco 7915 Sidecar |
|
|
|
|
Cisco 7916 Sidecar |
|
|
|
|
Cisco CKEM Sidecar |
|
|
|
|
Cisco 7921 |
|
|
|
|
Cisco 7925 & 7925-EX |
|
|
|
|
Cisco 7931 |
|
|
CTI supported only if rollover is disabled. Starting withrelease 7.1 this device is supported when corresponding role is added to user. |
|
Cisco 7936 |
|
|
End of Software Maintenance Release 2011 |
|
Cisco 7937 |
|
|
|
|
Cisco 7940 |
|
|
End of Software Maintenance Release 2011 |
|
Cisco 7941 |
|
|
|
|
Cisco 7941G-GE |
|
|
End of Software Maintenance Release 2009 |
|
Cisco 7942 |
|
|
|
|
Cisco 7945 |
|
|
|
|
Cisco 7960 |
|
|
End of Software Maintenance Release 2011 |
|
Cisco 7961 |
|
|
|
|
Cisco 7961G-GE |
|
|
End of Software Maintenance Release 2009 |
|
Cisco 7962 |
|
|
|
|
Cisco 7965 |
|
|
|
|
Cisco 7970 |
|
|
End of Software Maintenance Release 2009 |
|
Cisco 7971 |
|
|
End of Software Maintenance Release 2009 |
|
Cisco 7975 |
|
|
|
|
Cisco 7985 |
|
|
End of Software Maintenance Release 2011 |
|
Cisco 8811 |
|
|
8811 phones are CTI controlled |
|
Cisco 8941 |
|
|
|
|
Cisco 8945 |
|
|
|
|
Cisco 8961 |
|
|
phoneSetDisplay() interface is not supported |
|
Cisco 9951 |
|
|
phoneSetDisplay() interface is not supported |
|
Cisco 9971 |
|
|
phoneSetDisplay() interface is not supported |
|
Cisco ATA 186 |
|
|
You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) . |
|
Cisco Cius |
|
|
CTI support added in release 8.5(1) phoneSetDisplay() interface is not supported XSI interface is not supported. Silent Monitoring/Recording is not supported |
|
Cisco IP Communicator |
|
|
CTI support added in release 7.1(2) |
|
Cisco Jabber for Windows (Softphone Mode) |
|
|
Requires Jabber 9.0 |
|
Cisco Jabber for Windows (Extend/Connect Mode) |
|
|
Supports CTI. Requires CUCM 9.1(1a) and Jabber 9.1(2) |
|
Cisco Jabber for Windows (Remote Desktop Control Mode) |
— |
— |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco Jabber for Mac (Softphone Mode) |
|
|
Requires CUCM 8.6(1) |
|
Cisco Jabber for iPhone & iPad |
|
|
Support for CTI event monitoring added in CUCM 12.5 su1 for WiFi mode only. Does not support invoking call control/feature requests. See Release Notes for details |
|
Cisco Jabber for Android |
|
|
Support for CTI event monitoring added in CUCM 12.5 su1 for WiFi mode only. Does not support invoking call control/feature requests. See Release Notes for details |
|
Cisco Unified Personal Communicator - Softphone Mode |
|
|
CTI support added in release 8.5(1) |
|
Cisco Unified Personal Communicator - Remote Desktop Control Mode |
— |
— |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Softphone Mode |
|
|
CTI support added in release 8.5(2) |
|
Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode |
— |
— |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco Web Communicator for Quad - Softphone Mode |
— |
— |
Not a CTI supported device. |
|
Cisco Web Communicator for Quad - Remote Desktop Control Mode |
— |
— |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco Unified Communications Integration for Webex Connect - Softphone Mode |
— |
— |
Not a CTI supported device. |
|
Cisco Unified Communications Integration for Webex Connect - Remote Desktop Control Mode |
— |
— |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco VGC Phone |
|
|
|
|
VG224 |
— |
— |
Not a CTI supported device. |
|
VG248 |
|
|
You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) . |
|
CTI Port |
— |
— |
CTI supported device that does not use SCCP or SIP. |
|
CTI Remote Device |
— |
— |
CTI supported device that does not use SCCP or SIP. |
|
CTI Route Point |
— |
— |
CTI supported device that does not use SCCP or SIP. |
|
CTI Route Point (Pilot Point) |
— |
— |
CTI supported device that does not use SCCP or SIP. |
|
ISDN BRI Phone |
— |
— |
Not a CTI supported device. |
|
Cisco Spark remote device |
— |
— |
Not supported by CTI |
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