Configuration of Normalization Rules on Microsoft Active Directory
Configure Normalization Rules on Microsoft Active Directory
A reverse look-up of a directory number to username does not
work under these conditions:
Microsoft Office Communicator user is
Cisco Unified IP Phone
there is an incoming voice
call to that user
the directory number for
the user is configured as E.164 in the Active Directory
Active Directory phone
number normalization rules are not set up
Under these conditions, the application identifies the call
as coming from an extension number, and the username will not display in
Microsoft Office Communicator.
Therefore you must set up the correct normalization rules
for the Active Directory address book on the
Microsoft Office Communicator server to
Microsoft Office Communicator user to
see name of the calling party in the popup window that displays when the call
You must provide a normalization rule file for extension dialing.
See the sample normalization rules topic for an example.
Before You Begin
The CA-signed certificate for
Microsoft OCS needs to be on
Microsoft Office Communicator PC to
achieve correct certificate distribution for address book synchronization. If a
common CA is used to sign certificates, for example Verisign or RSA, the CA
certificate may already come installed on the PC.
Use this directory path to add the Normalization rules to this
file: C:\Program Files\Microsoft Office Communications Server 2007\Web
Use this directory path to run the Address Book server (ABServer)
and regenerate the Normalization rules: C:\Program Files\Microsoft Office
Communications Server 2007\Server\Core>Abserver.exe -regenUR
You might have to wait up to five minutes for a UR regenerate to
Use this directory path to synchronize the ABServer: C:\Program
Files\Microsoft Office Communications Server 2007\Server\Core>ABServer.exe
You might have to wait up to five minutes for an ABServer
synchronization to complete successfully.
After the synchronization is complete, check the
Microsoft OCS server Event
Viewer and verify that it indicates that the synchronization is complete.
Test the Normalization rule on the Phone number: C:\Program
Files\Microsoft Office Communications Server 2007\Server\Core>Abserver.exe
-testPhoneNorm <E164 phone number>