The Phone Selection plug-in adds a Device Selection tab to the
Microsoft Office Communicator client
interface that enables the user to select a phone device to control.
Microsoft Office Communicator connects
IM and Presence Service node, and the Phone Selection tab displays in a pane below
the contacts list on
Microsoft Office Communicator, as shown
User Unable to Switch Selected Device from Cisco Unified IP Phone to Cisco IP Communicator.
You must install the Phone Selection plug-in for the user
on IM and Presence Service, the Microsoft Server Type value is
MOC Server OCS, and
the user has multiple devices (lines), and
on Microsoft OCS, the LINE URI for the user does not uniquely
identify a line appearance (for example, there is no device=, or partition=, or
both, in the LINE URI)
Install Phone Selection Plug-in on a Client PC
Before You Begin
For this procedure you will require:
Your username and password for Cisco Unified Communications ManagerIM and Presence Service User Options.
The Phone Selection
plug-in installer file
Cisco MOC RCC Plug-in.msi, which you can download from
Cisco Unified CM IM and Presence Administration. To download the plug-in select
Application > Plugins
and click the link Cisco Unified CM IM and Presence MOC Remote Call Control
The administrator must assign the user to the "Standard CCM End User" Group. Confirm that you have been added to this group.
Run the following command on the client PC, where the CUPFQDN value
specifies the FQDN of your
IM and Presence Service node:
You use the Cisco Unified Communications ManagerIM and Presence Service User Options Web interface (Web interface) to customize settings, create personal response messages, and organize contacts.
Before You BeginConfirm the following information from your system administrator:
The hostname, FQDN, or IP address for the Web interface.
Your username and password for the Web interface.
To be able to log in to the Web interface, the administrator must assign the user to the "Standard CCM End User" Group. Confirm that you have been added to this group.
Open a supported Web browser on your computer.
Enter the URL for the Web interface:https://imp_ip:8443/cupuser/mocSelectEdit.do?mini-true Where imp_ip is the hostname, FQDN, or IP address of the IM and Presence Service node.
Enter your username for the Web interface.
Enter your password for the Web interface that was provided by your system administrator.
Click Login. To log out of the Web interface, click Logout in the upper right corner of the User Options page. For security purposes, you will be automatically logged out of the Web interface after thirty minutes of inactivity.
Troubleshooting Remote Call Control
Microsoft Office Communicator Users Hear Two Beeps for Each DTMF
When running Microsoft Office Communicator with Remote Call
Control, users can select Cisco IP Communicator as their phone device.
In this scenario, when a user makes a call and enters DTMF
tones (for example, when entering a voicemail password), the DTMF tones beep
twice for each button press—once from Microsoft Office Communicator and once
from Cisco IP Communicator. This is normal and expected behavior when DTMF is
negotiated in-band; it does not happen if DTMF is negotiated out-of-band.
User Unable to Switch Selected Device from Cisco Unified IP Phone to Cisco IP Communicator
This problem can occur if you have configured the device
name for Cisco IP Communicator to be the same as the Cisco Unified
Communications manager username. This is not a supported configuration, and you
should change the device name for Cisco IP Communicator to a unique name.
Remote Call Control is Not Working Following OCS Restart
If Remote Call Control is not working for the
Microsoft Office Communicator users,
and the SIP Proxy service is not processing incoming messages from the
Microsoft Office Communicator Server, check the following:
This can be caused by a high number of simultaneous sign in
Microsoft Office Communicator after
Microsoft OCS. When many of these attempts are made
concurrently, the SIP Proxy service is flooded with INVITES and INFO messages.
Notify users about the service outage and recommend that they sign
Microsoft Office Communicator
during this time.
Stop the SIP Proxy service.
Restart the Microsoft OCS.
Restart the SIP Proxy service.
Notify users that they must sign in again to ensure that Remote
Call Control is working properly.
Microsoft Office Communicator Client Cannot Connect to the IM and Presence Service Tab
Microsoft Office Communicator client
cannot connect to the
IM and Presence Service tab, check the following:
You may have specified an invalid IP address or FQDN for your
IM and Presence Service node. Repeat the plug-in installation procedure,
specifying the correct
IM and Presence Service node address in the command in Step 1.
If you experience tab connection problems, note the following:
You may need to add the web address of the
IM and Presence Service node to the list of trusted web addresses in the browser
on the client PC. In Microsoft Internet Explorer,
Options > Security > Trusted
Sites, and add the web address
https://<IM and Presence Service_node_name> to the list of trusted web addresses.
You may need to add the HTTPS web address of your domain to
the security zone of the
IM and Presence Service node. In Microsoft Internet Explorer, select
Options > Security > Local
intranet > Sites > Advanced,
and add the entry
https://*.your-domain to the list of web
addresses for the security zone.
If an error message displays informing users that they do not have
permission to use this feature, you need to enable users for
Microsoft Office Communicator on
IM and Presence Service.
Problems Installing the Plug-in on Microsoft Vista
If you are running a Microsoft Vista platform and you
experience problems installing the plug-in, you may need to turn off User
Access Control (UAC) on the client PC. Follow this procedure to turn off UAC:
Sign in to the client PC with the credentials of a member of the
local Administrators group.
Start > Control
Panel > User Accounts.
User Accounts in the User Accounts pane.
Turn User Account Control On or Off in the
User Accounts task pane.
If UAC is currently configured in Admin Approval Mode, the User
Account Control message displays. Select
Use User Account Control (UAC) to help protect your
Select Restart Now to apply the change.
Figure 1. Microsoft Office Communicator client with Phone Selection tab