recommend that you perform this configuration on the publisher node in your
Before You Begin
Install and configure one or
more supported external databases. Refer to the
Database Setup for
IM and Presence
Service on Cisco Unified Communications Manager
Configure the external
IM and Presence Service. Choose
Cisco Unified CM IM and
Presence Administration > Messaging > External
Make sure that the trace
level for the Cisco XCP Router service is set to info or higher.
Cisco Unified CM IM and
Presence Administration > Messaging > Compliance > Compliance
Archiver from the Compliance Server Selection.
Enable Outbound Message Logging checkbox.
Turning on this
option can degrade IM performance. Because all inbound messages are already
logged, do not enable this setting unless you are using IM compliance in
intercluster or federated networks.
For each node,
assign a database from the External Database option.
If you are using
one external database for your cluster, assign all nodes to the same external
database. If you are using more than one external database for your cluster,
assign the nodes to the external databases based on your capacity requirements.
Start the Cisco
Message Archiver service (if this service is not already started).
Cisco XCP Router service.
If you make
any subsequent changes to the Message Archiver configuration, restart the Cisco
XCP Router service.
releases) If you switch between IM compliance deployment options (for example,
switch from the Third-Party Compliance Server option to the Message Archiver
option), you must restart the Cisco XCP Router service.
XCP Message Archiver service must be running for the compliance feature to
operate correctly on
IM and Presence Service.
If you do not
assign an external database to a node for the compliance feature,
IM and Presence Service does not permit you to turn on
the Cisco XCP Message Archiver service.
Cisco Unified IM and Presence
Serviceability > Tools > Service Activation.
server from the Server list box.
Click the radio
button next to the Cisco XCP Message Archiver service in the IM and Presence
If the Cisco XCP
Message Archiver service fails to start, but the System Troubleshooter
(Cisco Unified CM IM and
Presence Administration > Diagnostics > System
Troubleshooter) shows that the status of the external
database connection is ok, we recommend that you unassign the external database
from the node, and reassign it again.