End User Settings Overview
You can use user settings such as Service Profiles and Feature Group Templates to apply common settings to your end users via an LDAP Directory sync. When the LDAP Directory sync occurs the configured settings get applied to all synced users.
This chapter covers user settings that apply to the IM and Presence Service, specifically. For general UC user configurations, including UC services such as voicemail and conferencing, refer to the "Configure End Users" section of the System Configuration Guide for Cisco Unified Communications Manager. You can apply these configurations as a part of your LDAP sync.
A service profile contains common Unified Communications (UC) Services settings. You can configure different service profiles for different groups of users so that each group of users has the appropriate services configured for their job. To enable end users to access the IM and Presence Service configure the service profile so that it includes the IM and Presence Service.
You can use the following methods to apply a service profile to an end user:
For LDAP Synchronized Users—If you have imported end users from an LDAP directory, you can assign the service profile to a feature group template and then apply that feature group template to your end users. The settings in the template get applied to all synchronized users.
For Active Local Users (i.e. non-LDAP users)—To apply settings to a large number of users at once, use the Bulk Administration Tool to apply service profile settings via a csv file or spreadsheet. For details on how to use the Bulk Administration Tool at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.
Otherwise, you can configure user settings manually, on a user-by-user basis.
Feature Group Template Overview
Feature group templates help you to quickly apply common settings to groups of end users via an LDAP directory sync. For example, you can use the Feature Group Template to enable the IM and Presence Service for your end users. This is accomplished by applying an IM and Presence-enabled Service Profile to the template. When you apply the feature group template to an LDAP directory sync, when the sync occurs the settings from the template, including the configured Service Profile and User Profile settings, get applied to all synced users.
Feature group template configuration includes the following profiles that you can assign to the feature group template:
User Profile—contains a set of common phone and phone line settings. You must configure the user profile with a universal line template, which assigns the common phone line settings, and a universal device template, which assigns the common phone settings. These templates assist users who are set up for self-provisioning to configure their own phones.
Service Profile—contains a group of common UC services, such as the IM and Presence Service, directory, or voicemail.