If an
IM and
Presence Service node is generating high CPU or low VM availability
alerts, you can collect information from the node using the Command Line
Interface (CLI) to help troubleshoot the cause. You can also run traces on
related services on the node, and then view the resulting log files using the
Real-Time Monitoring Tool (RTMT). For more information about installing and
using the RTMT, see the
Cisco Unified
Real-Time Monitoring Tool Administration Guide. For information about
using CLI commands, see the
Command Line
Interface Guide for Cisco Unified Communications Solutions.
You can also
setup Cisco Unified IM and Presence Serviceability alarms to provide
information about runtime status and the state of the system to local system
logs.
IM and Presence Service writes system errors in the
Application Logs that you view using the SysLog Viewer in RTMT. For more
information about setting up syslog alarms for a service, see the
Cisco Unified
Serviceability Administration Guide. For information about viewing alarm
information using the SysLog Viewer, see the
Cisco Unified
Real-Time Monitoring Tool Administration Guide.
Table 11. CLI Commands
Used to Investigate High CPU and Low VM Alerts
Solution
|
CLI
Command
|
Use the
CLI to run the following commands on the node.
|
show process using-most
cpu
show process using-most
memory
utils dbreplication
runtimestate
utils service list
|
Use the
CLI to collect all RIS (Real-time Information Service) performance logs for the
node. Use only SFTP servers for file transfers using
file get.
|
file get activelog
cm/log/ris/csv
|
The following
table lists the services to select when you run traces on the
IM and Presence Service node to investigate high CPU
and low VM alerts. Perform traces for the listed services on the
IM and Presence Service node that is generating high
CPU or low VM alerts.
Table 12. Traces Used to
Investigate High CPU and Low VM Alerts
Services
|
Trace Log
Filename
|
Cisco XCP Router
|
/epas/trace/xcp/log/rtr-jsm-1*.log
|
Cisco XCP
SIP Federation Connection Manager
|
/epas/trace/xcp/log/sip-cm-3*.log
|
Cisco SIP
Proxy
|
/epas/trace/esp/sdi/esp*.txt
|
Cisco
Presence Engine
|
/epas/trace/epe/sdi/epe*.txt
|
Cisco
Tomcat Security Log
|
/tomcat/logs/security/log4/security*.log
|
Cisco
Syslog Agent
|
/cm/trace/syslogmib/sdi/syslogmib*.txt
|