Manager and Assistant Insertions

This chapter provides information to use Cisco Unified Communications Manager Bulk Administration (BAT) to manage the Cisco Unified Communications Manager Assistant feature in Cisco Unified Communications Manager. BAT allows you to add IP phones for managers and assistants with either proxy lines or shared lines.

The Cisco Unified CM Assistant feature works with several Cisco Unified IP Phone models and device profiles. Cisco Unified CM Assistant provides two modes for configuring managers and assistants lines for use with Cisco Unified CM Assistant features.

Insert Manager-Assistant Associations to Cisco Unified Communications Manager

To insert new manager-assistant associations or update existing associations, you need a CSV data file.

When BAT updates manager-assistant associations, it does not change existing Cisco Unified CM Assistant line configurations for the intercom directory number or associated devices.


Caution

The manager-assistant association fails when the assistant phone does not have enough lines to support the minimum Cisco Unified CM Assistant configuration.

Before you begin

  1. Make sure that you have configured manager and assistant phones using one of the following two procedures:
  2. You must have a data file in comma separated value (CSV) format that contains the unique details for the new manager-assistant associations.

Procedure

Step 1

Choose Bulk Administration > Managers/Assistants > Insert Managers/Assistants.

The Manager/Assistant Options window displays.
Step 2

In the File Name field, choose the CSV data file that you created for this bulk transaction.

Step 3

If the managers use extension mobility to log in, check the Configure managers as mobile managers check box.

Step 4

When all the phones have shared lines, check the Uses shared lines check box.

Step 5

In the Insert Options area, choose the type of CSV data file that you created:

  • Default—If you created a standard CSV data file, choose the type of associations for this transaction based on the data in the CSV file.
    • Associate one or more assistants to a manager
    • Associate one or more managers to an assistant
  • Custom—If you created a custom CSV data file for proxy mode.
Step 6

In the Job Information area, enter the Job description.

Step 7

Choose an insert method. Do one of the following:

  1. Click Run Immediately to insert the manager-assistant associations immediately.

  2. Click Run Later to insert the manager-assistant associations at a later time.

Step 8

To create a job for inserting the manager-assistant records, click Submit.

To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu.
Attention 

If there were not enough available lines when BAT performs an update to an assistant or manager configuration, the changes are only partially completed and the whole transaction record fails.

What to do next

For changes to take effect, you must restart Cisco Unified CM Assistant service.