Serviceability Connector Overview
The Cisco Webex Serviceability service increases the speed with which Cisco technical assistance staff can diagnose issues with your infrastructure. It automates the tasks of finding, retrieving and storing diagnostic logs and information into an SR case. The service also triggers analysis against diagnostic signatures so that TAC can more efficiently identify and resolve issues with your on-premises equipment.
This capability uses Serviceability Connector deployed on your premises. Serviceability Connector is software that resides on a dedicated host in your network ('connector host'). It connects to Cisco Webex to receive requests to collect data, and uses the APIs of your on-premises equipment to collect the requested data. The connector securely uploads the requested data to Customer eXperience Drive and associated with your SR case.
You can install the connector on either of these components:
Enterprise Compute Platform (ECP)—Recommended
ECP uses Docker containers to isolate, secure, and manage its services. The host and the Serviceability Connector application install from the cloud. You don’t need to manually upgrade them to stay current and secure.