Speed Dial and Abbreviated Dial Overview
Administrators can configure speed dial numbers for phones to provide speed dial buttons for users or to configure phones that do not have a specific user that is assigned to them. Users use the Cisco Unified Communications Self Care Portal to change the speed dial buttons on their phones. When configuring speed dial entries, some of the speed dial entries are assigned to the speed dial buttons on the IP phone; the remaining speed dial entries are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey displays, and the user can access any speed dial entry by entering the appropriate index (code) for abbreviated dialing.
The speed dial settings on the phone are associated with a physical button on a phone, whereas the abbreviated dial settings are not associated with a phone button.
Programming Speed Dials with Pauses
You can program commas in your speed dials to reach destinations that require a Forced Authorization Code (FAC), Client Matter Code (CMC), dialing pause, or additional digits (such as a user extension, meeting access number, or voice mail password). Within a speed dial, each comma (,) represents either:
A delimiter that separates the destination call address from an FAC or CMC code
A pause of 2 seconds prior to sending post-connect DTMF digits
For example, let’s say that you want a speed dial that includes FAC and CMC codes, followed by IVR prompts where:
The called number is 91886543.
The FAC code is 8787.
The CMC code is 5656.
The IVR response is 987989#, which must be entered 4 seconds after the call connects.
In this case, you would program 91886543,8787,5656,,987989# as the speed dial.