Accessing Hunt Groups
|
Automatically log users into hunt groups, or allow users to log
out of hunt groups. When users log out of hunt groups, calls that come into
hunt group skip that user's phone and go directly to the next line in the hunt
list or hunt group.
|
Receiving Calls
|
Ad Hoc Conferencing
|
Allow
users to create an ad hoc conference, and to link multiple conferences.
|
Conferencing Features
|
Agent Greeting
|
Automatically play a prerecorded announcement following a
successful media connection to the agent device.
|
Call
Center Features
|
Audible Message Waiting
Indicator
|
Play a
stutter dial tone on the Cisco Unified IP Phones to notify users of new voice
messages.
|
Voice
Messaging Features
|
Auto-Attendant
|
Allow
callers to locate people in your organization by searching for and selecting
the extension of the called party.
|
Call
Center Features
|
Barge
|
Allow
a user to enter a remotely active call that is on a shared line.
|
Presence and Privacy Features
|
BLF Presence
|
Allow
a user to monitor the real-time status of another user.
|
Presence and Privacy Features
|
Call Back
|
Allow
users to receive notification when a busy extension is available to receive
calls.
|
Placing
Calls
|
Call Display Restrictions
|
Restrict the display of the number and name information for both
calling and connected users.
|
Presence and Privacy Features
|
Call Forwarding
|
Configure different types of forwarding for incoming calls on
Cisco IP phones.
|
Receiving Calls
|
Call Park and Directed Call Park
|
Allow
users to place a call on hold and retrieve it from another phone in the system.
|
Receiving Calls
|
Call Pickup
|
Allow
users to answer calls that come in on a directory number other than their own.
|
Receiving Calls
|
Call Transfer
|
Configure different types of call transfer.
|
Receiving Calls
|
Cisco Unified Mobility
|
Users
can answer incoming calls on the desk phone or mobile phone, and pick up
in-progress calls on the desk phone or mobile phone without losing the
connection.
|
Remote
Worker Features
|
Client Matter Codes and Forced
Authorization Codes
|
Manage
call access and accounting. Client matter codes force the user to enter a code
to assist with account and billing. Forced authorization codes regulate the
type of calls that certain users can place.
|
Custom
Features
|
Custom Phone Rings
|
Create
customized phone rings for Cisco Unified IP phones.
|
Custom
Features
|
Device Mobility
|
Cisco
Unified Communications Manager determines whether the device is at its home
location or at a roaming location. Mobile users can roam from one site to
another and acquire the site-specific settings.
|
Remote
Worker Features
|
Do Not Disturb
|
Allow
users to set their phones to reject incoming calls, while continuing to be
notified of the call.
|
Presence and Privacy Features
|
Extend and Connect
|
Deploy
Unified Communications (UC) Computer Telephony Integration (CTI) applications
that interoperate with any endpoint.
|
Remote
Worker Features
|
Extension Mobility
|
Allow
users to temporarily access their deskphone settings, such as line appearances,
services, and speed dials, from other Cisco Unified IP Phones.
|
Receiving Calls
|
Extension Mobility Cross
Cluster
|
Allow
users configured in one cluster to log into Cisco IP Phones in another cluster.
|
Receiving Calls
|
External Call Transfer
Restrictions
|
Restrict the transfer of an external call to an external device
to help prevent toll fraud.
|
Receiving Calls
|
Hold Reversion
|
Alert
a phone users when a held call exceeds a specified time limit.
|
Receiving Calls
|
Hotline
|
Configure a phone to call only, receive only, or both call and
receive. This feature is an extension of Private Line Automatic Ringdown
(PLAR).
|
Placing
Calls
|
Immediate Divert
|
Allow
users to immediately divert a call to a voicemail system.
|
Voice
Messaging Features
|
Intercom
|
Configure a one-way voice path between a caller and a predefined
destination.
|
Placing Calls
|
Malicious Call Identification
|
Configure the Malicious Call Identification (MCID) feature to
track troublesome or threatening calls.
|
Receiving Calls
|
Manager Assist
|
Enable
assistants to handle calls on behalf of a manager, intercept manager calls, and
route them appropriately.
|
Call
Center Features
|
Meet-Me Conferencing
|
Allow
users to create and join advertised conferences.
|
Conferencing Features
|
Music On Hold
|
Place
on-net and off-net users on hold with music from a streaming source.
|
Custom
Features
|
Basic Paging
Advanced Notifications
|
Provide paging services to endpoints.
|
Placing Calls
|
Prime Line Support
|
Configure the system to always use the primary line for an
incoming call.
|
Receiving Calls
|
Privacy
|
When
phones share the same line (DN), configure whether users can view call status
and barge into the call.
|
Presence and Privacy Features
|
Private Line Automatic
Ringdown
|
Configure a phone so that when it is off-hook, it immediately
dials a preconfigured number.
|
Presence and Privacy Features
|
Recording
|
Configure a recording server to archive agent conversations.
|
Monitoring and Recording
|
Remote Worker Emergency Calling
|
Provide
reliable emergency calling support to remote workers by using remote Virtual
Private Network (VPN) connections.
|
Remote
Worker Features
|
Secure Tone
|
Configure a phone to play a secure indication tone when a call
is encrypted.
|
Presence and Privacy Features
|
Self Care Portal
|
Configure user access to the Self Care Portal and which settings
and features are available.
|
Custom
Features
|
Silent Monitoring
|
Silent
call monitoring allows a supervisor to eavesdrop on a phone conversation.
|
Monitoring and Recording
|
Speed Dial and Abbreviated Dial
|
Configure speed dial buttons and abbreviated dialing.
|
Placing Calls
|
VPN Client
|
Configure a secure VPN connection for employees who telecommute.
|
Remote
Network Access
|
WebDialer
|
Allow
Cisco Unified IP Phone users to make calls from web and desktop applications.
|
Placing Calls
|
Wi-Fi Hotspot
|
Enable
users to use their desk phones to provide a Wi-Fi Hotspot.
|
Remote
Network Access
|
Wireless LAN
|
Configure WiFi profiles for users.
|
Remote
Network Access
|