You can use
pre-defined announcements or upload custom announcements to provide information
Communications Manager includes the following announcements:
announcements are pre-defined announcements that are used in normal call
processing or provided as sample feature announcements.
These announcements are used by features, such as music on hold (MOH) along
with hunt pilot call queuing or external call control.
There are up to 50
feature announcements available when you click the
New button on the
Announcement Configuration window. These
announcements may be Cisco-provided audio files or uploaded custom .wav files.
Upload all custom announcement .wav files to all servers in the cluster.
upload custom announcement .wav files or change the Cisco-provided file for a
system announcement. However, you cannot change the announcement identifier.
For example, the System announcement (VCA_00121) is played when a caller dials
an invalid number. This is commonly known as the vacant call announcement.
Announcements in the Find and List Announcements Window
announcement .wav files or change the Cisco-provided file for a system
announcement. However, you cannot change the announcement identifier. The
customized announcements are underlined with a hyperlink and appear in the
and List Announcements window of Cisco Unified Communications
You can configure
an announcement that you can use as a system announcement or as a feature
announcement. A system announcement is used for call processing or for the use
of sample feature announcements whereas a feature announcement is used for
specific features, such as music on hold (MOH) in association with hunt pilot
call queuing or external call control.
You can modify an
existing announcement or configure a new announcement in Cisco Unified
Unified CM Administration, choose
Resources > Announcement.
and List Announcement window, perform one of the following tasks:
To modify the fields for an
existing announcement, enter search criteria, click
Find and choose an announcement from the resulting
To add a new announcement,
fields in the
Announcement Configuration window. See the online
help for more information about the fields and their configuration options.
You can modify a
default announcement with an uploaded custom .wav file with a different
announcement. When you import an audio source file, Cisco Unified
Communications Manager processes the file and converts the file to the proper
formats for use by the music on hold (MOH) server.
are specific to the locale (language). If your installation is using more than
one language locale, you have to record each custom announcement each language
as a separate .wav file and upload with the correct locale assignment. This
task also requires that the correct locale package is installed on each server
before uploading custom announcement .wav files for languages other than United
Similar to MOH
audio source files, the recommended format for announcements includes the
16-bit PCM .wav file
Stereo or mono
Sample rates of 48 kHz,
44.1 kHz, 32 kHz, 16 kHz, or 8 kHz
cannot update announcements that are not hyperlinked in the
and List Announcements window in Cisco Unified Communications
Manager. You can add customized announcements for Cisco-provided announcements
that are underlined with a hyperlink in this window. For example,
MLPP-ICA_00120 and MonitoringWarning_00055.
Cisco Unified CM
Resources > Announcement.
and List Announcements window, enter search criteria, click
Find, and click the hyperlink for the announcement
from the resulting list.
Announcement Configuration window, click
File pop-up window, choose the locale, enter the filename and browse
to select the .wav file, and click
process begins and the status is updated after the processing is complete.
Upload File window.
Unified Communications Manager to play the customized announcement
instead of playing the Cisco-provided announcement, check the
Enable check box appears in the
Announcement by Locale pane in the
Announcements Configuration window.
Enable check box is unchecked,
Unified Communications Manager plays the Cisco-provided announcement.
What to Do Next
announcement on each node in the cluster as the announcement files are not
propagated between servers in a cluster. Browse for
Unified Communications Manager Administration on each server in the
cluster and repeat the upload process.