Now feature allows both external and internal callers to join a conference by
dialing a Conference Now IVR Directory Number, which is a centralized
conference assistant number. An IVR application guides the caller to join the
conference by playing announcements.
A conference is
established using a Meeting Number, which is the same as the Self-Service User
ID. The meeting number is configured by the administrator in the end user's
window. The Self-Service User ID is usually same as the user's primary
The host (End
User) provides the Meeting Number, Time slot, and Attendees Access Code to all
the participants. The host requires a PIN to join the conference, but the
participants do not require it. If a participant dials into the meeting before
the host, the participant hears Music on Hold (MOH).
After the host
enters both Meeting Number and PIN correctly, a conference bridge is allocated
based on the MRGL (Media Resource Group List) of the host. Participants who
join before the start of the meeting are redirected to the same conference
The host can set
the Attendees Access Code for a secure conference call. For more information,
see topics related to Set the Access Code for Conference Now in the
Communications Self Care Portal Guide.