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Assuming a base configuration has been established on the Unified Communcations Manager and Unity connection servers, you can reverse sync the configuration and add devices into Prime Provisioning. |
Begin your configuration by using Cisco Unified Configurator for Collaboration (CUCC). See the following URL for CUCC package downloads that also contain further information in the embedded online help:
http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/ns816/cisco_validated.html
The Infrastructure Configuration page lets you browse the infrastructure configuration settings of a Call Processor and Unified Message Processor. Through this page, you can add, edit, or delete the configuration settings of a Call Processor and Unified Message Processor.
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The Infrastructure Configuration feature applies to Call Processors that are based on Cisco Unified Communications Manager devices and Unified Message Processors that are based on only Cisco Unity Connection. |
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If you are reverse synchronizing a Cisco BE 6000 that you installed using CUCC, you can use this section for general administration and further customization. |
Follow this procedure to add devices (applications) to Provisioning.
You use the infrastructure synchronization to synchronize the infrastructure data in the devices. The infrastructure synchronization retrieves device information that is used across multiple users.
To synchronize infrastructure configuration products and users:
Step 1 | Choose . | ||
Step 2 | Hover over Quick View of the device for which you want to run synchronization. | ||
Step 3 |
Do one of the following:
The progress of synchronization is displayed in the Quick View under Synchronization Status. |
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Step 4 |
Click View Detailed Logs. A synchronization log is created, listing the objects that could not be assigned. It also shows a warning message if an unknown element is received from the device. This log is replaced each time a synchronization occurs.
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If the status of an infrastructure or user synchronization does not change for an extended period of time, verify that the Nice service is running. Run the following command to check if the Nice service is running:
ps -aef | grep nice
If the Nice service is stopped, restart the service, and then restart the infrastructure or user synchronization.
If you wish to manage the Analog Phones, you have to update the ipt.properties file. In this file, update the dfc.ipt.cisco.callmanager.analog_phone_support to Y and then do the user synchronization. You must restart Provisioning after the user synchronization is completed.
For the list of Cisco Unified Communications Manager objects that Provisioning synchronizes, see Cisco Unified Communications Manager Objects that Are Synchronized.
You use the user synchronization to synchronize the unified messaging user data in Provisioning with the Unified Message Processor.
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If during the synchronization of Cisco Unity Express you encounter device connection errors, close all Telnet sessions on the Cisco Unity Express system and restart the synchronization. Cisco Unity Express only allows one Telnet session at a time. Provisioning cannot synchronize with a Cisco Unity Express device that has another telnet session open. |
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IM and Presence 9.0 and higher versions are integrated with Cisco Unified Communications Manager. Due to this, user synchronization will be disabled for IM and Presence 9.0 and higher versions. User information will be directly synchronized from Cisco Unified Communications Manager. |
For IM and Presence, use the Infrastructure synchronization to synchronize the User Settings Infrastructure data with Provisioning.
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After upgrading your Cisco Unified Communications Manager, you must perform User Synchronization manually to synchronize change notification settings. |
Step 1 | Choose . |
Step 2 | From the Domains table, select a Domain and click Edit. |
Step 3 | In the Domain Configuration page, select an LDAP Server. |
Step 4 | In the LDAP Settings pane, you configure the information Provisioning gets from the LDAP server. (For descriptions of the fields in this page, see ). |
Step 5 | For all the changes on the LDAP server to be synchronized to Provisioning, select the following: |
Step 6 | Click Save. |
To schedule synchronization, set the Synchronization Interval and Synchronization Start Date in the LDAP Settings pane.
After saving the Domain Configuration page, select the Domain and hover over Quick view. Select Start LDAP Synchronization.
After an LDAP synchronization, a report is created. The report lists the operations that could not be performed during synchronization. Operation failure can be due to incorrect data entered into the LDAP server or incorrect user settings.
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You cannot delete an LDAP server which is associated to a Domain. You must remove the LDAP server from the Domain to delete it. |
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The user search base. Provisioning searches for users under the base. CN-Users, DC-Cisco, DC-com. This search base is used only for LDAP synchronization; it is not used for authentication. In the Microsoft Active Directory server, you can use the command dsquery user to list the complete user search base. |
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Lists which user fields in Cisco Unified Communications Manager correspond to certain LDAP user fields. The only fields you can configure in Provisioning are the following: |
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The table below lists the field mapping between Provisioning and the LDAP server. The data in the specified Provisioning field is synchronized with the user data in the corresponding LDAP field.
User ID can be mapped to the following fields in LDAP server: |
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To completely remove a device from Provisioning, you must delete it through the Infrastructure Setup page.
Note the following points when you are deleting a device:
Step 1 | Put Provisioning in maintenance mode. |
Step 2 | Choose . |
Step 3 | In the Infrastructure Setup page, select the device you want to delete and click Delete. |
Step 4 | In the confirmation dialog box, click OK to confirm deletion. |
You can enable Cisco Jabber services for devices in Prime Collaboration Provisioning. Cisco Jabber services allow you to interact with instant messaging and availability.
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Cisco Jabber service is available for Cisco Unified Communications Manager 9.1.1 and above version, and Cisco Unified Presence only. |
Step 1 | Choose . | ||
Step 2 | In the Unified Communication Services page, click Enable. | ||
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Enter the SIP Profile, Service Profile, Softkey template fields and Service Parameter information, and click Apply. You can click View Order to see the order details in the User Record page. The date when the Jabber Service is enabled appears.
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