Cisco UC Integration for Microsoft Lync 9.7(4) Release Notes
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- August 5, 2014
Chapter: Release Notes
Release Notes
Cisco UC Integration for Microsoft Lync
Cisco UC Integration for Microsoft Lync is a Microsoft Windows desktop application that provides access to Cisco Unified Communications from Microsoft Lync. The solution extends the presence and instant messaging capabilities of Microsoft Lync by providing access to a broad set of Cisco Unified Communications capabilities; including software phone standards-based video, unified messaging, conferencing, desktop phone control and phone presence.
Key features of Cisco UC Integration for Microsoft Lync include:
-
Make and receive video calls using the Cisco Precision Video engine.
-
Make and receive phone calls through Cisco Unified Communications Manager.
-
Drag and drop and right-click integration with the Microsoft Lync contact list.
-
Instant Messaging and Presence integration with Microsoft Lync.
-
Mute, hold, and transfer during calls.
-
Software phone or desktop phone mode selection.
-
Communications history of missed, placed, and received calls.
-
Audio and visual notification of incoming calls.
-
Ad hoc conferencing.
-
Visual voicemail.
-
Click to Call from Internet Explorer, Microsoft Outlook and other Microsoft Office applications.
-
Start a Cisco WebEx meeting from the contact list, a conversation, or a Microsoft Lync instant messaging session.
-
Expressway Mobile and Remote Access
-
Service Discovery
What's New in This Release
Release 9.7(4) ES1
This release introduces the PRESENCE_DOMAIN installer switch. This switch is used to specify the presence domain during installation. The domain is specified as:
PRESENCE_DOMAIN=<domain>
See the chapter Client Installation in the Cisco UC Integration for Microsoft Lync 9.7(4) Administration Guide for more information on using installer switches.
See Known issues for an important addition to documentation.
This release also contains fixes to functionality. See Resolved Caveats for more information.
Release 9.7(4)
This release contains the following new functionality:
-
Cisco WebEx Meeting escalation
-
Drag and drop for Microsoft Lync 2013
-
Expressway Mobile and Remote Access
-
URI dialing
-
Microsoft Windows 8.1 support
-
Call Information Window control
-
Cisco Unified Communications Manager 10.x support
This release also contains fixes to functionality. See Resolved Caveats for more information.
Software Requirements
Supported Microsoft Lync versions
-
Microsoft Lync 2010
-
Microsoft Lync 2013
Microsoft Lync 2013 is supported with the following caveats at this time:
-
Click to Call from Microsoft Office 2013 is not supported.
-
Escalation from a Microsoft Lync group chat session to a voice or video call is not supported.
-
Microsoft Lync 2013 update KB2812461 must be installed to enable right-click to call support.
Note
Microsoft Lync 2013 64 bit is not supported.
-
Supported operating systems
Supported servers
Supported directories
Directory integration with OpenLDAP requires you to define specific parameters in a Cisco UC Integration for Microsoft Lync configuration file. See LDAP Directory Servers for more information.
Microsoft Internet Explorer
Cisco UC Integration for Microsoft Lync requires Microsoft Internet Explorer 7.0, 8.0, or 9.0. The application uses the Microsoft Internet Explorer rendering engine to display HTML content.
Support for Microsoft Office (Click to Call)
Note | Microsoft Lync 2013 is installed with Microsoft Office 2013 but Click to Call is not supported. |
Support for Microsoft Office 365
Cisco UC Integration for Microsoft Lync integrates with Microsoft Lync for IM and Presence and Excel and Outlook for Click to Call on the client side only. Cisco UC Integration with Microsoft Lync is therefore compatible with all of the same versions of Microsoft Lync, Excel and Outlook whether they are Office 365-based or traditional on-premise deployments.
Hardware Requirements
Installed RAM
- 2GB RAM on Microsoft Windows 7 and Microsoft Windows 8
Free physical memory
- 128 MB
Free disk space
- 256 MB
CPU speed and type
- Mobile AMD Sempron Processor 3600+ 2 GHz
- Intel Core2 CPU T7400 @ 2. 16 GHz
GPU
- Directx 11 on Microsoft Windows 7
I/O ports
- USB 2.0 for USB camera and audio devices.
Network Requirements
ICMP requests
Cisco UC Integration for Microsoft Lync sends Internet Control Message Protocol (ICMP) requests to the TFTP server. These requests enable the client to determine if it can connect to Cisco Unified Communications Manager. You must configure firewall settings to allow ICMP requests from the client. If your firewall does not allow ICMP requests, the application cannot establish a connection to Cisco Unified Communications Manager.
Ports and protocols
Cisco UC Integration for Microsoft Lync uses the ports and protocols listed in the following table. If you plan to deploy a firewall between the application and a server, configure the firewall to allow these ports and protocols.
| Port | Protocol | Description |
|---|---|---|
| Inbound | ||
| 16384 to 32766 | UDP | Receives Real-Time Transport Protocol (RTP) media streams for audio and video. You set these ports in Cisco Unified Communications Manager. |
| Outbound | ||
| 69 | UDP | Trivial File Transfer Protocol (TFTP) service |
| 6970 | HTTP | TFTP service to download client configuration |
| 443 | TCP (HTTPS) |
Cisco Unity Connection for voicemail |
| 7080 | TCP (HTTPS) |
Cisco Unity Connection for notifications of voice messages |
| 389 | UDP / TCP | LDAP directory server |
| 636 | LDAPS | LDAP directory server (secure) |
| 3268 | TCP | Global Catalog server |
| 3269 | LDAPS | Global Catalog server (secure) |
| 2748 | TCP | CTI gateway |
| 5060 | UDP / TCP | Session Initiation Protocol (SIP) call signaling |
| 5061 | TCP | Secure SIP call signaling |
| 8443 | HTTPS | Web access to Cisco Unified Communications Manager and includes connections for the following: |
| 16384 to 32766 | UDP | RTP media streams for audio and video |
| 53 | UDP / TCP | Domain Name System (DNS) traffic |
| 3804 | TCP | Locally Significant Certificates (LSC) for IP phones This is the listening port for Cisco Unified Communications Manager Certificate Authority Proxy Function (CAPF) enrollment. |
Phones, Headsets, and Cameras
CTI supported devices
Cisco UC Integration for Microsoft Lync supports the same CTI devices as Cisco Unified Communications Manager version 8.6(1). See the CTI supported device matrix table in the CTI Supported Devices topic at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/tapi_dev/8_6_1/supporteddevices.html
Headsets and speakers
| Plantronics Blackwire C420 | Plantronics Voyager Pro UC B230 |
| Plantronics Blackwire C610 | Plantronics Voyager Pro UC BT300 |
| Plantronics Blackwire C620 | Jabra BIZ 2400 |
| Plantronics C220UC | Jabra BIZ 620 |
| Plantronics C420 | Jabra Go 6470 |
| Plantronics Calisto P420 | Jabra PRO 930 |
| Plantronics Calisto P800 series headset | Jabra Speak 410 |
| Plantronics DSP400 | Jabra-8120 |
| Plantronics W740 | Jabra GN2000 |
| Plantronics WO200/A | Jabra PRO 9470 |
| Plantronics WO300 | Polycom CX100 Speakerphone |
| Plantronics Voyager Pro UC WG200/B | - |
| Plantronics Blackwire C310 | Plantronics Voyager 510SL |
| Plantronics Blackwire C320 | Plantronics Voyager Pro UC B230 |
| Plantronics Blackwire C420 | Plantronics DSP 400 |
| Plantronics Blackwire C435 | Plantronics Savi 740 |
| Plantronics Blackwire C610 | Plantronics Savi 440 |
| Plantronics Blackwire C620 | Jabra GN2000 CIPC Mono |
| Plantronics Blackwire C710 | Jabra GN2000 CIPC Duo |
| Plantronics Blackwire C720 | Jabra Go 6470 |
| Plantronics Calisto P240 series | Jabra Pro 930 |
| Plantronics Calisto P420 | Jabra Speak 410 |
| Plantronics Calisto P610 series | Jabra BIZ 2400 |
| Plantronics Calisto P800 series | Polycom CX100 Speakerphone |
| Plantronics Voyager Pro UC WG200/B | - |
Cameras
| Microsoft LifeCam 6000 | Tandberg Precision HD devices |
| Logitech Pro 9000 | Cisco VTIII, resolution up to VGA |
| Logitech C920 | - |
Limitations and Restrictions
This section contains information about known limitations and restrictions.
Known Issues
Software
The following known issues apply to the current version of the software:
Third-Party Unified Communications Applications
Installing Cisco UC Integration for Microsoft Lync and Cisco Jabber applications, or other third party Unified Communications applications, on the same machine may result in unexpected behavior in the client and is not recommended.
Supported languages
The following table lists the languages that Cisco UC Integration for Microsoft Lync supports:
- Arabic
- Chinese - China
- Chinese - Taiwan
- Czech
- Danish
- Dutch
- English
- French
- Finnish
- German
- Greek
- Hebrew
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese - Brazil
- Portuguese - Portugal
- Russian
- Swedish
- Spanish
- Turkish
Note | Cisco UC Integration for Microsoft Lync does not support Locale IDs for all sub-languages. For example, if you specify French - Canada, Cisco UC Integration for Microsoft Lync uses French - France. As of this release, Cisco UC Integration for Microsoft Lync supports the Locale IDs for Chinese - China and Chinese - Taiwan only. Cisco UC Integration for Microsoft Lync does not support any other Locale IDs for Chinese sub-languages. For example, if you specify Chinese - Singapore, Cisco UC Integration for Microsoft Lync uses English. |
Feedback