Introduction
Cisco UC Integration for Microsoft Lync
Cisco UC Integration for Microsoft Lync is a Microsoft Windows desktop application that provides access to Cisco Unified Communications from Microsoft Lync. The solution extends the presence and instant messaging capabilities of Microsoft Lync by providing access to a broad set of Cisco Unified Communications capabilities; including software phone standards-based video, unified messaging, conferencing, desktop phone control and phone presence.
Key features of Cisco UC Integration for Microsoft Lync include:
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Make and receive video calls using the Cisco Precision Video engine.
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Make and receive phone calls through Cisco Unified Communications Manager.
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Drag and drop and right-click integration with the Microsoft Lync contact list.
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Instant Messaging and Presence integration with Microsoft Lync.
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Mute, hold, and transfer during calls.
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Software phone or desktop phone mode selection.
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Communications history of missed, placed, and received calls.
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Audio and visual notification of incoming calls.
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Ad hoc conferencing.
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Visual voicemail.
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Click to Call from Internet Explorer, Microsoft Outlook and other Microsoft Office applications.
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Start a Cisco WebEx meeting from the contact list, a conversation, or a Microsoft Lync instant messaging session.
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Expressway Mobile and Remote Access
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Service Discovery
Documentation Resources
About This Document
Additional Documentation
See the Cisco UC Integration for Microsoft Lync documentation and support site for additional resources. This site can be accessed at: http://www.cisco.com/en/us/products/ps11390/tsd_products_support_series_home.html. Documentation and resources for the Cisco Virtualization Experience Media Engine can be accessed at: http://www.cisco.com/en/US/products/ps12862/tsd_products_support_series_home.html.
Community Resources
Cisco provides different community resources where you can engage with support representatives or join other community members in product discussions.
- Cisco product conversation and sharing site
- Join other community members in discussing features, functions, licensing, integration, architecture, challenges, and more. Share useful product resources and best practices.
https://communities.cisco.com/community/technology/collaboration/product
- Cisco support community
- Visit the Cisco support community for IT installation, implementation, and administrative questions.
https://supportforums.cisco.com/community/netpro/collaboration-voice-video
- Cisco support and downloads
- Find a wealth of product support resources, download application software, and find bugs based on product and version.
- Cisco expert corner
- Engage, collaborate, create, and share with Cisco experts. The Cisco expert corner is a collection of resources that various experts contribute to the community, including videos, blogs, documents, and webcasts.
https://supportforums.cisco.com/community/netpro/expert-corner#view=ask-the-experts
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