Changing Your Rule-Processing Preferences
You can enable and disable the processing of personal call transfer rules, and you can choose whether to have Cisco Unity Connection always ring the dialed extension first, before processing any active personal rules.
If you choose not to have Connection ring the dialed extension first, direct- and indirect-call behavior is different:
|Direct calls||These calls ring the extension. If there is no answer, the call is routed to Connection, where personal call transfer rules are applied.|
|Indirect calls||These calls are routed through Connection, and personal call transfer rules are applied without ringing the extension.|
Direct calls are those that dial your phone directly—for example when another Connection user dials your extension or when an outside caller dials your direct line, if you have one. Indirect calls are those that are routed to you from the Connection system, for example, from callers using the directory to reach you.
In the Personal Call Transfer Rules web tool, from the Preferences menu, select Rules Settings.
Check one of the following check boxes, as applicable: