Cisco Unity Connection can be configured to send SMTP-based
message notifications in the form of HTML to email addresses. All SMTP-based
HTML notifications in Unity Connection require HTML-based notification
templates. HTML-based templates can be selected and applied by the
administrator to allow HTML notification for a device. The template selected
can either be a default or custom template that the administrator has created.
To get the HTML notifications exactly as per the template
defined by the administrator, the user’s email client must support the display
of images and icons. For more information on this, refer to documentation of
your email service provider.
HTML notifications are supported with the following email
Microsoft Outlook 2010
Microsoft Outlook 2013
IBM Lotus Notes
Gmail (Web based access only)
The administrator selects the authentication or
non-authentication mode as desired. In addition, make sure the signed SSL
certificates are installed in order to access the voice message via Unity
Connection Mini Web Inbox. See the Securing Cisco Unity Connection
Administration, Cisco PCA, and IMAP Email Client Access to Unity Connection
The authentication mode allows the embedded images or icons to be displayed in the SMTP-based HTML notification using the
Unity Connection credentials. After the credentials get authenticated the images are displayed.
To know which mode is configured for you, contact your System Administrator.
By default, the system is configured for the authentication mode. The administrator can configure the authentication mode
using the Cisco Unity Connection Administration.
In Cisco Unity Connection Administration, select System Settings
> General Configuration.
On the Edit General Configuration page, select the Authenticate
Graphics for HTML Notification option to turn on the authentication mode.
The Unity Connection
credentials are required only once for each session of Outlook.
If the user clicks on the Cancel button and does not enter Unity
Connection credentials when prompted at the first instance then no image will
be displayed in the email notification. You must restart Outlook to enter the
Unity Connection credentials and view the images.
If the user enters wrong password thrice then Unity Connection
will not prompt again and the user must restart Outlook.
Configuring the Non-Authentication Mode
The non-authentication mode does not prompt user for credentials and the embedded images or icons are displayed in the email
notification of its own. Make sure to confirm the mode configured for you from your System Administrator.
Microsoft Outlook to Display Images in an HTML Message Notification
In the authentication mode, to view all the custom graphics or
administrative replaceable images as per the HTML-based template, you must make
sure that your Outlook client has all the required hotfixes and registry
If the non-authentication mode is configured then your Outlook
client does not require any hotfixes or registry entries.
The user workstation must have the SSL certificates installed
irrespective of the mode selected (authentication or non-authentication) by the
If you are using Internet Explorer version 8, refer to the
settings given in the Configuring Internet Explorer 8 for Unity Connection Mini
Web Inbox section.
If due to certain
security implications you are not allowed to install the required patches or
update registry entries, then you can create the templates without images, MWI
status, and message status.
Microsoft Outlook Version
Microsoft Outlook 2007
Microsoft Outlook 2010
Windows XP SP3, Windows 7 (32 and 64 bit), and Windows Vista (32
and 64 bit)
Registry entry for
AllowImageProxyAuth, where value=1.
Configuring Microsoft Outlook for Automatic Image Download
Even after updating your Microsoft Outlook with required hotfixes and registry entries, you need to right click on the image,
if any given in the template and select Show images. You can also right click on the prompt appearing at the above of message
window to show the images.
To download your images automatically without performing these steps with every session, you must select the required options
given under the Tools > Trust Center > Automatic Download section in your Outlook email client.
Configuring Unity Connection to Send Voice Message as an Attachment
Starting with Unity Connection 10.0(1) release, the administrator can now configure Connection to send the voice message as
an attachment in the HTML notification to the user. Along with the link to access Connection Mini Web Inbox through the HTML
notification email, the user can now access the voice message attachment in the .wav format that can be played on PC or mobile
using any player. Prior to Unity Connection 10.0(1) version, the end user received only a link in the HTML notifications to
access Unity Connection Mini Web Inbox and listen to voice messages through Mini Web Inbox only.
In case of forwarded messages, the attachment is sent only for the latest voice message.
If a user tries to access the voice message attachment using mobile, the following mobile clients are
Supported versions of iPhone 4 and 4s
Supported versions of Android
The secure and private voice messages cannot be sent as an attachment.
By default, the system is configured for not to send the voice message as an attachment. The
administrator can configure to send voice message as an attachment using the Cisco Unity Connection Administration.
Connection to Send Voice Message as an Attachment
In Cisco Unity Connection Administration, select Advanced >
On the Messaging Configuration page, select the Allow voice mail
as attachments to HTML notifications option to send the voice message as an
Configuring the Size of Voice Messages Sent as an Attachment with HTML Notification
The administrator can configure the size of voice messages sent as an attachment with HTML notifications. The user can now
access the voice message attachment in the .wav format that can be played on PC or mobile using any player.
By default, the system is configured to send the voice message as an attachment upto 2048KB and maximum size can be 12288
KB. The administrator can configure the size of the voice message using the Cisco Unity Connection Administration.
Size of Voice Message Sent as an Attachment
In Cisco Unity Connection Administration, select Advanced >
On the Messaging Configuration page, enter the size of voice
message in the Max size of voice mail as attachment to HTML notifications (KB)
Click Save. Make sure to restart the Connection Notifier service
for changes to take effect.
Configuring Unity Connection for Mini Web Inbox
Configuring IBM Lotus Notes for Unity Connection Mini Web Inbox
Unity Connection Mini Inbox does not support the default IBM Lotus Notes supported browser. When a user receives a message
notification on his or her IBM Lotus Notes email client and clicks a link in the notification to open Connection Mini Inbox,
the Connection Mini Web Inbox must open in the default operating system browser.
Web Browser as Operating System Default Browser in Lotus Notes Email
In your Lotus Notes client, select File > Preferences >
Select the Use the browser I have set as the default for this
operating system option.
Click Apply and then Ok.
Internet Explorer 8 for Unity Connection Mini Web Inbox
In your browser window, go to Tools > Intranet Options and
select the Security tab.
Select the Local intranet option and click Sites.
Uncheck all the check boxes and click Ok.
Select the Trusted sites option and click Sites.
Add the website that you are using for Connection, for example,
Click Close and then Ok.
Windows Vista and Windows 7 (32 bit and 64 bit) for Unity Connection Mini Web
Select Start > Control Panel > Flash Player.
In the Flash Player Settings Manager window, select the Camera
and Mic tab.
Click Camera and Microphone Settings by Site.
In the Camera and Microphone Settings by Site window, select the
Ask me when a site wants to use the camera or microphone option.
Then, click Add.
Add the website that you are using for Unity Connection, for
Click Allow and then Close.
to Display Images in an HTML Message Notification
If you have configured Gmail as your HTML notification device,
then to view all the custom graphics or images into notification emails make
sure that you login to the Gmail account as an administrator.
After login to Gmail admin account, you have to configure the
image URL proxy whitelist settings. Below are the steps for the same: