Setting Up a Siemens Hipath 4000 Analog PIMG Integration
For detailed instructions for setting up an Siemens Hipath 4000 analog PIMG integration with Cisco Unity Connection, see the following sections in this chapter:
Task List for Siemens Hipath 4000 PIMG Integration
Before doing the following tasks to integrate Unity Connection with the Hipath 4000 phone system using PIMG units (media gateways), confirm that the Unity Connection server is ready for the integration after completing the server installation, following the tasks in the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 12.x, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/install_upgrade/guide/b_12xcuciumg.html.
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Review the system and equipment requirements to confirm that all phone system and Unity Connection server requirements have been met. See the Requirements section.
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Plan how the voice messaging ports are used by Unity Connection. See the Planning the Usage of Voice Messaging Ports chapter.
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Program the Siemens Hipath 4000 phone system and extensions. See the “Programming Siemens Hipath 4000 Phone System for Integration” section.
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Set up the PIMG units.
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Create the integration. See the Creating New Integration with Siemens Hipath 4000 Phone System section.
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Test the integration. See the Testing the Integration chapter.
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If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See the Adding New User Templates for Multiple Integrations chapter.
Requirements
This integration supports configurations of the following components:
Phone System
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The Siemens Hipath 4000 phone system.
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Software version 2.0 SMR9 SMP0 or later.
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SLMA24 - Q2245 analog line card.
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One or more of the applicable PIMG units. For details, see the “Introduction” chapter.
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The voice messaging ports in the phone system connected by analog lines to the ports on the PIMG units.
We recommend that you connect the voice messaging ports on the phone system to the ports on the PIMG units in a planned manner to simplify troubleshooting. For example, the first phone system voice messaging port connects to the first port on the first PIMG unit, the second phone system voice messaging port connects to the second port on the first PIMG unit, and so on.
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The PIMG units connected to the same LAN or WAN that Unity Connection is connected to.
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If the PIMG units connect to a WAN, the requirements for the WAN network connections are:
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For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
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For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
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No network devices that implement network address translation (NAT).
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A maximum 200 ms one-way network latency.
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The phone system ready for the integration, as described in the documentation for the phone system.
Unity Connection Server
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Unity Connection installed following the tasks in the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 12.x, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/install_upgrade/guide/b_12xcuciumg.html.
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A license that enables the applicable number of voice messaging ports.
Programming Siemens Hipath 4000 Phone System for Integration
The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.
Caution |
In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it. |
Procedure
Step 1 |
In the Siemens Hipath 4000 interface, use the CHA-ZAND command for the systemwide configuration for the analog ports using the following settings.
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Step 2 |
Use the CHA-ZAND command for the systemwide configuration for MWIs using the following settings.
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Step 3 |
Use the ADD-COSSU command to configure a class of service template that have the following classes of service for the ports that connect to the PIMG units:
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Step 4 |
Use the ADD-SCSU command to configure each port that connects to the PIMG units using the following settings.
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Step 5 |
Use the ADD-SA command to configure a hunt group for the ports that connect to the PIMG units. The following is an example of a hunt group configuration.
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Step 6 |
Program each phone to forward calls to the pilot number assigned to the voice messaging ports, based on one of the Unity Connection call transfer types shown in the following table.
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Setting Up the Analog PIMG Units for a DTMF Integration
Do the following procedures to set up the analog PIMG units that are connected to the Siemens Hipath 4000 phone system for a DTMF integration.
These procedures require that the following tasks have already been completed:
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The phone system is connected to the PIMG units using analog lines.
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The PIMG units are ready to be connected to the LAN or WAN.
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The PIMG units are connected to a power source.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.
Downloading the PIMG Firmware Update Files for Analog PIMG Units
Procedure
Step 1 |
On a Windows workstation with a high-speed Internet connection that have access to the PIMG units, go to the Voice and Unified Communications Downloads page at http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.
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Step 2 |
In the tree control on the Downloads Home page, expand Unified Communications> Cisco Unity Telephony Integration. and select |
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Step 3 |
On the Log In page, enter your username and password, then select Log In. |
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Step 4 |
On the Select a Release page, under Latest Releases, select the most recent release. |
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Step 5 |
In the right column, select the version of the firmware for analog PIMG units. |
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Step 6 |
On the Download Image page, select Download. |
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Step 7 |
On the Supporting Document(s) page, select Agree. |
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Step 8 |
In the File Download dialog box, select Save. |
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Step 9 |
In the Save As dialog box, browse to the Windows workstation that have access the PIMG units, browse to a directory where you want to save the file, and select Save. |
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Step 10 |
In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears. |
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Step 11 |
Select Extract. |
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Step 12 |
In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract. |
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Step 13 |
Close the window for the extracting application. |
Setting Up the Analog PIMG Units (Firmware Version 6.x)
Procedure
Step 1 |
On the Windows workstation, add a temporary route to enable access to the PIMG units. |
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Step 2 |
Connect a PIMG unit to the network. |
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Step 3 |
In the web browser, go to http://10.12.13.74. |
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Step 4 |
To sign in, enter the following case-sensitive settings.
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Step 5 |
Select OK. |
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Step 6 |
On the System menu, select Upgrade. |
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Step 7 |
On the Upgrade page, select Browse. |
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Step 8 |
In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files. |
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Step 9 |
Select Open. (where <xx> is multiple digits), and select |
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Step 10 |
On the Upgrade page, select Install File. |
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Step 11 |
After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel. Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly. |
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Step 12 | |||||||||||||||||||||||||||||||||||||||||||||||||||
Step 13 |
On the System menu, select Upgrade. |
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Step 14 |
On the Upgrade page, under Import, select Browse. |
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Step 15 |
In the Choose File dialog box, browse to the file . |
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Step 16 |
Select Open. , and select |
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Step 17 |
On the Upgrade page, select Install File. |
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Step 18 |
After the file is installed, a message prompting you to restart the PIMG unit appears. Select OK. |
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Step 19 |
In the web browser, go to http://10.12.13.74. |
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Step 20 |
To sign in, enter the following case-sensitive settings.
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Step 21 |
Select OK. |
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Step 22 |
If your Unity Connection system must have an RTP port range of 16384 to 32767, do the following substeps. Otherwise, continue to Step 23. You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Unity Connection cannot answer calls and callers hear ringing or silence.
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Step 23 |
On the System menu, select Password. |
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Step 24 |
On the Change Password page, enter the following settings.
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Step 25 |
Select Change. |
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Step 26 |
On the Configuration menu, select Mgmt Protocols. |
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Step 27 |
On the Management Protocols page, enter the following settings.
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Step 28 |
Select Submit. |
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Step 29 |
On the Configuration menu, select Routing Table. |
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Step 30 |
On the Routing Table page, under Router Configuration, select VoIP Host Groups. |
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Step 31 |
Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
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Step 32 |
For Unity Connection without a cluster, under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060. For Unity Connection with a cluster configured, under Host List, confirm that field contains the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060. |
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Step 33 |
For Unity Connection without a cluster, continue to Step 36. For Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060. |
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Step 34 |
Select Add Host. |
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Step 35 |
In the second field, enter the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060. Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Unity Connection cluster may not function correctly. |
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Step 36 |
Select Submit. |
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Step 37 |
Under Router Configuration, select TDM Trunk Groups. |
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Step 38 |
Under TDM Trunk Groups, select Add Trunk Group. |
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Step 39 |
Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.
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Step 40 |
Under TDM Trunk Groups, select Add Trunk Group. |
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Step 41 |
Enter the following settings for the second TDM trunk group.
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Step 42 |
Under TDM Trunk Groups, select Add Trunk Group. |
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Step 43 |
Enter the following settings for the third TDM trunk group.
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Step 44 |
Select Submit. |
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Step 45 |
Under Router Configuration, select Inbound VoIP Rules. |
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Step 46 |
Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule. |
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Step 47 |
Select Add Rule. |
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Step 48 |
Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.
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Step 49 |
Under Inbound VoIP Request Matching, enter the following settings. The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.
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Step 50 |
Under Outbound Routes, enter the following settings. The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.
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Step 51 |
Under Inbound VoIP Rules, select Add Rule. |
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Step 52 |
Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.
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Step 53 |
Under Inbound VoIP Request Matching, enter the following settings. The rule that you created in Step 52 must be selected. Otherwise, any changes you make apply to another rule.
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Step 54 |
Under Outbound Routes, enter the following settings. The rule that you created in Step 52 must be selected. Otherwise, any changes you make apply to another rule.
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Step 55 |
Select Submit. |
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Step 56 |
Under Router Configuration, select Inbound TDM Rules. |
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Step 57 |
Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.
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Step 58 |
Under Inbound TDM Request Matching, enter the following settings. The rule that you created in Step 57 must be selected. Otherwise, any changes you make apply to another rule.
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Step 59 |
Under Outbound Routes, enter the following settings. The rule that you created in Step 57 must be selected. Otherwise, any changes you make apply to another rule.
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Step 60 |
If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 62. |
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Step 61 |
Repeat Step 57 through Step 60 for all remaining inbound TDM rules that you want to create. |
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Step 62 |
Select Submit. |
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Step 63 | |||||||||||||||||||||||||||||||||||||||||||||||||||
Step 64 |
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Step 65 | |||||||||||||||||||||||||||||||||||||||||||||||||||
Step 66 |
On the Configuration menu, select . |
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Step 67 |
On the TDM General Settings page, enter the following settings.
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Step 68 |
Select Submit. |
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Step 69 |
On the Configuration menu, select . |
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Step 70 |
On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit. |
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Step 71 |
Confirm that Yes is selected for all other ports on the PIMG unit. |
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Step 72 |
Select Submit. |
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Step 73 |
On the Configuration menu, select . |
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Step 74 |
On the VoIP General Settings page, enter the following settings.
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Step 75 |
Select Submit. |
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Step 76 |
On the Configuration menu, select . |
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Step 77 |
On the VoIP Media Settings page, enter the following settings.
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Step 78 |
Select Submit. |
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Step 79 |
On the Configuration menu, select . |
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Step 80 |
On the VoIP QOS Configuration page, enter the following settings.
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Step 81 |
Select Submit. |
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Step 82 |
On the Configuration menu, select IP. |
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Step 83 |
On the IP Settings page, enter the following settings.
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Step 84 |
Select Submit. |
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Step 85 |
On the Configure menu, select Tone Detection. |
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Step 86 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
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Step 87 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 86c. from the third phone. |
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Step 88 |
Select Learn. |
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Step 89 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
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Step 90 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 89a. |
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Step 91 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
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Step 92 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 91a. |
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Step 93 |
Select Learn. |
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Step 94 |
Select Submit. |
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Step 95 |
Hang up the phones that you used in Step 86. |
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Step 96 |
On the Configure menu, select Restart. |
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Step 97 |
On the Restart page, select Restart Unit Now. |
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Step 98 |
Creating New Integration with Siemens Hipath 4000 Phone System
After ensuring that the Siemens Hipath 4000 phone system, the PIMG units, and Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.
Creating an Integration
Procedure
Step 1 |
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System. |
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Step 2 |
On the Search Phone Systems page, under Display Name, select the name of the default phone system. |
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Step 3 |
On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system. |
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Step 4 |
If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box. |
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Step 5 |
Under Message Waiting Indicator Settings, selectUse Same Port for Enabling and Disabling MWIs. |
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Step 6 |
Select Save. |
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Step 7 |
On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go. |
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Step 8 |
On the New Port Group page, enter the applicable settings and select Save.
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Step 9 |
On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box and select Save. |
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Step 10 |
In the Related Links drop-down box, select Add Ports and select Go. |
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Step 11 |
On the New Port page, enter the following settings and select Save.
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Step 12 |
On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
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Step 13 |
On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
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Step 14 |
Select Save. |
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Step 15 |
Select Next. |
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Step 16 |
Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system. |
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Step 17 |
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System. |
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Step 18 |
On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3. |
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Step 19 |
Repeat Step 7 through Step 18 for each remaining PIMG unit integrated with Unity Connection.
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Step 20 |
To create a port group for MWIs, do the following substeps.
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Step 21 |
If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 25. |
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Step 22 |
On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk. |
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Step 23 |
On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
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Step 24 |
Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create. |
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Step 25 |
In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings. If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again. |
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Step 26 |
In the Task Execution Results window, select Close. |