Troubleshooting Problems with Licenses
When a Cisco Unity Connection feature stops working, when Cisco Unity Connection Administration displays an alert concerning a license violation, or when Unity Connection stops functioning every 24 hours, use the following task list to determine whether the cause is a license violation. Following are the tasks to confirm that Unity Connection is not in license violation state:
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Check if there are unused licensed seats for the applicable Unity Connection feature. To view the licenses that are used currently, see the "Managing Licenses in Cisco Unity Connection" chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 11.x at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/install_upgrade/guide/b_11xcuciumg.html. To view the unused licenses on the ELM server, see the "Dashboard view" section of the ELM user guide.
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Check if Unity Connection is not running in "Expire" mode.
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Check if you need to add a licensed feature when Unity Connection is running in "Expire" mode.