Step 1
| In Cisco Unity Connection Administration, expand
Telephony Integrations, then select
Phone System.
|
Step 2
| On the Search Phone Systems page, under Display Name, select the
name of the default phone system.
|
Step 3
| On the Phone System Basics page, in the Phone System Name field,
enter the descriptive name that you want for the phone system.
|
Step 4
| If you want to use this phone system as the default for TRaP
connections so that administrators and users without voicemail boxes can record
and playback through the phone in Unity Connection web applications, check the
Default TRAP Switch check box. If you want to use
another phone system as the default for TRaP connections, uncheck this check
box.
|
Step 5
| Select
Save.
|
Step 6
| On the Phone System Basics page, in the Related Links drop-down
box, select
Add Port Group and select
Go.
|
Step 7
| On the New Port Group page, enter the following settings and
select
Save.
Table 11 Settings for the New Port Group Page
Field
|
Setting
|
Phone System
|
Select the name of the phone system that you entered in
Step Step 3.
|
Create From
|
Select
Port Group Template and
select
SCCP in the drop-down
box.
|
Display Name
|
Enter a descriptive name for the port group. You can accept the
default name or enter the name that you want.
|
Device Name Prefix
|
Enter the prefix that Cisco Unified CM adds to the device name
for voice ports. This prefix must match the prefix used by Cisco Unified CM.
|
MWI On Extension
|
Enter the extension that you specified in Cisco Unified CM
Administration for turning MWIs on.
|
MWI Off Extension
|
Enter the extension that you specified in Cisco Unified CM
Administration for turning MWIs off.
|
IPv4 Address or Host Name
|
Enter the IPv4 address (or host name) of the primary Cisco
Unified CM server that you are integrating with Unity Connection.
You must enter an IP address or host name in this field, or an
IP address or host name in the IPv6 Address or Host Name field (or, if
applicable, enter information in both fields). You cannot leave both fields
blank.
If you use Cisco Unified CM authentication and encryption, enter
an IP address or host name in this field. The CTL file used for encryption
between Unity Connection and Cisco Unified CM requires an IPv4 address or host
name, even if you are otherwise using IPv6 addressing.
|
IPv6 Address or Host Name
|
Enter the IPv6 address (or host name) of the primary Cisco
Unified CM server that you are integrating with Unity Connection
You must enter an IP address or host name in this field, or an
IP address or host name in the IPv4 Address or Host Name field (or, if
applicable, enter information in both fields). You cannot leave both fields
blank.
The IPv6 address should be in canonical textual representation
formats proposed by Internet Engineering Task Force in RFC5952 standard for
rendering IPv6 addresses in text. For more details on IPv6 formats, please
refer the link
https://tools.ietf.org/html/rfc5952#section-4
Note
| IPv6 is supported in Cisco Unified CM 7.1(2) and later.
|
|
IP Address or Host Name
|
Enter the IP address (or host name) of the primary Cisco
Unified CM server that you are integrating with Unity Connection.
|
Port
|
Enter the TCP port of the primary Cisco Unified CM server that
you are integrating with Unity Connection. We recommend that you use the
default setting.
|
TLS Port
|
Enter the TLS port of the primary Cisco Unified CM server that
you are integrating with Unity Connection. We recommend that you use the
default setting.
|
|
Step 8
| On the Port Group Basics page, in the Related Links drop-down
box, select
Add Ports and select
Go.
|
Step 9
| On the New Port page, enter the following settings and select
Save.
Table 12 Settings for the New Port Page
Field
|
Setting
|
Enabled
|
Check this check box.
|
Number of Ports
|
Enter the number of voice
messaging ports that you want to create in this port group.
Note
| For a Unity Connection cluster, you must enter the total number
of voice messaging ports that is used by all Unity Connection servers. Later,
each port is assigned to a specific Unity Connection server.
|
|
Phone System
|
Select the name of the
phone system that you entered in
Step Step
3.
|
Port Group
|
Select the name of the
port group that you added in
Step 7.
|
Server
|
Select the name Unity
Connection server.
|
Security Mode
|
Select the Cisco
Unified CM security mode that you want to use for the voice messaging ports.
|
|
Step 10
| On the Search Ports page, select the display name of the first
voice messaging port that you created for this phone system integration.
Note
| By default, the display names for the voice messaging ports are
composed of the port group display name followed by incrementing numbers.
|
|
Step 11
| On the Port Basics page, set the voice messaging port settings
as applicable. The fields in the following table are the ones that you can
change.
Table 13 Settings for the Voice Messaging Ports
Field
|
Considerations
|
Enabled
|
Check this check box to
enable the port. The port is enabled during normal operation.
Uncheck this check box to
disable the port. When the port is disabled, calls to the port get a ringing
tone but are not answered. Typically, the port is disabled only by the
installer during testing.
|
Server
|
(For Unity Connection
clusters only) Select the name of the Unity Connection server that you want
to handle this port. For details, see
Planning
the Voice Messaging Ports
|
Answer Calls
|
Check this check box to
designate the port for answering calls. These calls can be incoming calls from
unidentified callers or from users.
|
Perform Message
Notification
|
Check this check box to
designate the port for notifying users of messages. Assign Perform Message
Notification to the least busy ports.
|
Send MWI Requests
|
Check this check box to
designate the port for turning MWIs on and off. Assign Send MWI Requests to the
least busy ports.
|
Allow TRAP Connections
|
Check this check box so
that users can use the port for recording and playback through the phone in
Unity Connection web applications. Assign Allow TRAP Connections to the least
busy ports.
|
Outgoing Hunt Order
|
Enter the priority order
in which Unity Connection use the ports when dialing out (for example, if the
Perform Message Notification, Send MWI Requests, or Allow TRAP Connections
check box is checked). The highest numbers are used first. However, when
multiple ports have the same Outgoing Hunt Order number, Unity Connection use
the port that has been idle the longest.
|
Security Mode
|
Select the applicable
security mode:
-
Non-secure—The
integrity and privacy of call-signaling messages is not ensured because
call-signaling messages are sent as clear (unencrypted) text and connected to
Cisco Unified CM through a non-authenticated port rather than an authenticated
TLS port. In addition, the media stream is not encrypted.
-
Authenticated—The
integrity of call-signaling messages is ensured because they are connected to
Cisco Unified CM through an authenticated TLS port. However, the privacy of
call-signaling messages is not ensured because they are sent as clear
(unencrypted) text. In addition, the media stream is not encrypted.
-
Encrypted—The
integrity and privacy of call-signaling messages is ensured on this port
because they are connected to Cisco Unified CM through an authenticated TLS
port, and the call-signaling messages are encrypted. In addition, the media
stream is encrypted.
Caution
|
The Security Mode setting
for Unity Connection voice messaging ports must match the security mode setting
for the Cisco Unified CM ports. Otherwise, Cisco Unified CM authentication and
encryption fail.
The Unity Connection system clock must be synchronized with the
Cisco Unified CM system clock for Cisco Unified CM authentication to function
immediately. Otherwise, Cisco Unified CM reject the Unity Connection voice
messaging ports until the Cisco Unified CM system clock has passed the time
stamp in the Unity Connection device certificates.
|
|
|
Step 12
| Select
Save.
|
Step 13
| Select
Next.
|
Step 14
| Repeat
Step Step 11
through
Step 13
for all remaining voice messaging ports for the phone system.
|
Step 15
| If Cisco Unity Connection does not connect to an AXL server,
skip to
Step Step 28.
Otherwise, expand
Telephony
Integrations, then select
Phone System.
|
Step 16
| On the Search Phone Systems page, select the display name of the
phone system that you created in
Step 3.
|
Step 17
| On the Phone System Basics page, in the Edit menu, select
Cisco Unified
Communications Manager AXL Servers.
Connecting to an AXL server is needed when Cisco Unity
Connection must have access to the Cisco Unified CM database for importing
Cisco Unified CM users and for changing certain phone settings for users of
Cisco Unity Connection personal call transfer rules.
Note
|
If you plan to import Cisco Unified CM users, confirm that the
Primary Extension field on the End User Configuration page for each user is
filled in. Otherwise, the search does not find any users to select for
importing.
|
|
Step 18
| On the Edit AXL Servers page, under AXL Servers, select
Add New.
|
Step 19
| Enter the following settings for the AXL server and select
Save.
Table 14 Settings for the AXL Servers
Field
|
Setting
|
Order
|
Enter the order of
priority for the AXL server. The lowest number is the primary AXL server, the
higher numbers are the secondary servers.
|
IP Address
|
Enter the IP address of
the AXL server.
|
Port
|
Enter the AXL server port
that Unity Connection connects to. This setting must match the port that the
AXL server uses.
|
|
Step 20
| Repeat
Step 18
and
Step 19
for all remaining AXL servers.
|
Step 21
| Under AXL Server Settings, enter the following settings and
select
Save.
Table 15 Settings for the AXL Server Settings
Field
|
Setting
|
Username
|
Enter the username that
Unity Connection uses to sign in to the AXL server.
Note
|
This user must match the
user name of a Cisco Unified CM application user who is assigned to the
“Standard AXL API Access” role.
|
|
Password
|
Enter the password for
the user that Unity Connection uses to sign in to the AXL server.
Note
|
This password must match
the password of the Cisco Unified CM application user entered in the User Name
field.
|
|
Cisco Unified Communications Manager Version
|
Select the applicable setting that accurately describes the
following:
If
you select the non-SSL version, the AXL port must be a non-SSL port (typically
port 80). If you select the SSL-enabled version, the AXL port must be an
SSL-enabled port (typically port 443 or port 8443).
|
Enable End User PIN Synchronization for Primary AXL Server
|
Check this check box to enable PIN synchronization between Unity
Connection and Cisco Unified CM for the users having same user ID (alias in
Unity Connection).
After enabling the feature whenever user updates the PIN on
Cisco Unity Connection, the PIN gets synchronized with Cisco Unified CM and
vice-versa.
Default setting: Check box is not checked.
For
more information on PIN Synchronization, see the "PIN Synchronization between
Unity Connection and Cisco Unified CM" section of the "User Settings"
chapter of the
System Administration Guide for Cisco Unity Connection Release
11.x available at
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag.html
.
|
Ignore Certificate Errors
|
Check the check box to ignore certificate validation errors for
AXL Servers. When the check box is unchecked, Unity Connection validates the
certificate for the AXL servers. However, before checking the checkbox make
sure that the tomcat root certificate of Cisco Unified CM must be uploaded to
tomcat trust of Unity Connection server.
Default setting: Check box is checked.
For
more information on certificates, see “Security” chapter of
Cisco Unified Communications Operating System Administration Guide for Cisco
Unity Connection Release 11.x at
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/os_administration/b_11xcucosagx.html.
|
|
Step 22
| To add a corresponding application server to Cisco Unified CM,
sign in to Cisco Unified CM Administration.
|
Step 23
| In Cisco Unified CM Administration, navigate to System >
Application Server page.
|
Step 24
| On the Find and List Application Servers page, select
Find to
display all application servers.
|
Step 25
| In the Name column, select the name of the Cisco Unity
Connection server.
|
Step 26
| On the Application Server Configuration page, in the Available
Application User field, select the Cisco Unified CM application user that you
used in
Step 21
and select the
down arrow to
move it to the Selected Application User field.
|
Step 27
| Select Save.
|
Step 28
| In Cisco Unity Connection Administration, expand
Telephony
Integrations, then select
Port Group.
|
Step 29
| On the Search Port Groups page, select the display name of the
port group that you created with the phone system integration in
Step Step 7.
Note
|
By default, the display name for a port group is composed of the
phone system display name followed by an incrementing number.
|
|
Step 30
| On the Port Group Basics page, on the Edit menu, select
Servers.
|
Step 31
| On the Edit Servers page, do the following substeps if the Cisco
Unified CM cluster has secondary servers. Otherwise, skip to
Step 32.
- Under Cisco Unified Communications Manager Servers, select
Add.
- Enter the following settings for the secondary Cisco Unified CM
server and select
Save.
Table 16 Settings for the Cisco
Unified Communications Manager Servers
Field
|
Setting
|
Order
|
Enter the order of
priority for the Cisco Unified CM server. The lowest number is the primary
Cisco Unified CM server, the higher numbers are the secondary servers.
|
IPv4 Address or Host Name
|
Enter the IPv4 address
(or host name) of the secondary Cisco Unified CM server.
You must enter an IP
address or host name in this field, or an IP address or host name in the IPv6
Address or Host Name field (or, if applicable, enter information in both
fields). You cannot leave both fields blank.
|
IPv6 Address or Host Name
|
Enter the IPv6 address
(or host name) of the secondary Cisco Unified CM server.
You must enter an IP
address or host name in this field, or an IP address or host name in the IPv4
Address or Host Name field (or, if applicable, enter information in both
fields). You cannot leave both fields blank.
Note
|
IPv6 is supported in
Cisco Unified CM 7.1(2) and later.
|
|
IP Address or Host Name
|
Enter the IP address (or
host name) of the secondary Cisco Unified CM server.
|
Port
|
Enter the TCP port of the
Cisco Unified CM server that you are integrating with Unity Connection. We
recommend that you use the default setting.
|
TLS Port
|
Enter the TLS port of the
Cisco Unified CM server that you are integrating with Unity Connection. We
recommend that you use the default setting.
|
Server Type
|
Select
Cisco Unified
Communications Manager.
|
- Repeat
Step 31
for all remaining Cisco Unified CM servers in the cluster.
|
Step 32
| Do the following substeps if the Cisco Unified CM cluster uses
authentication or encryption for the voice messaging ports.
- Under TFTP Servers, select
Add.
- Enter the following settings for the TFTP server and select
Save.
Table 17 Settings for the TFTP
Server
Field
|
Setting
|
Order
|
Enter the order of
priority for the TFTP server. The lowest number is the primary TFTP server, the
higher numbers are the secondary servers.
|
IPv4 Address or Host Name
|
Enter the IPv4 address
(or host name) of the TFTP server.
You must enter an IP
address or host name in this field, or an IP address or host name in the IPv6
Address or Host Name field (or, if applicable, enter information in both
fields). You cannot leave both fields blank.
|
IPv6 Address or Host Name
|
Enter the IPv6 address
(or host name) of the TFTP server.
You must enter an IP
address or host name in this field, or an IP address or host name in the IPv4
Address or Host Name field (or, if applicable, enter information in both
fields). You cannot leave both fields blank.
Note
|
IPv6 is supported in
Cisco Unified CM 7.1(2) and later.
|
|
IP Address or Host Name
|
Enter the IP address (or
host name) of the TFTP server.
|
- Repeat
Step 32
for all remaining TFTP servers in the Cisco Unified CM cluster.
|
Step 33
| If another phone system integration exists, in Cisco Unity
Connection Administration, expand
Telephony
Integrations, then select
Trunk.
Otherwise, skip to
Step 37.
|
Step 34
| On the Search Phone System Trunks page, on the Phone System
Trunk menu, select
New Phone System
Trunk.
|
Step 35
| On the New Phone System Trunk page, enter the following settings
for the phone system trunk and select
Save.
Table 18 Settings for the Phone System Trunk
Field
|
Setting
|
From Phone System
|
Select the display name
of the phone system that you are creating a trunk for.
|
To Phone System
|
Select the display name
of the previously existing phone system that the trunk connects to.
|
Trunk Access Code
|
Enter the extra digits
that Unity Connection must dial to transfer calls through the gateway to
extensions on the previously existing phone system.
|
|
Step 36
| Repeat
Step 34
and
Step 35
for all remaining phone system trunks that you want to create.
|
Step 37
| In the Related Links drop-down list, select
Check Telephony
Configuration and select
Go to confirm
the phone system integration settings.
If the test is not successful, the Task Execution Results
displays one or more messages with troubleshooting steps. After correcting the
problems, test the connection again.
|
Step 38
| In the Task Execution Results window, select
Close.
|