Moving Microsoft Exchange Mailboxes for Cisco Unity Connection Unified Messaging User Accounts
See the following sections:
Update Unity Connection User Settings Manually After Moving Exchange Mailboxes
If you create one or more unified messaging services for Exchange, as described in the
“Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messaging”
chapter, one of the settings identifies the Exchange servers that Unity Connection communicates with:
-
If you select to allow Unity Connection to search for Exchange servers, Unity Connection can automatically detect when you move mailboxes from one version of Exchange to another and can automatically update Unity Connection user settings.
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If you select a specific Exchange server, Unity Connection can sometimes detect when you move mailboxes from one Exchange server to another, and can automatically update hidden Unity Connection user settings. When Unity Connection cannot detect mailbox moves, you must manually replace the unified messaging account that accesses the old Exchange server with a unified messaging account that accesses the new server.
Table 4-1
identifies when Unity Connection can and cannot automatically detect mailbox moves between Exchange servers.
Table 4-1 When Unity Connection Detect Mailbox Moves Between Exchange servers
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Unity Connection can automatically detect mailbox moves between the following Exchange versions
|
|
|
|
|
|
|
Exchange 2007 server
|
Yes
|
No
|
No
|
No
|
No
|
No
|
Exchange 2010 server
|
Yes
|
Yes
|
Yes
|
No
|
No
|
No
|
Exchange 2013 server
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
If Unity Connection cannot automatically detect mailbox moves, do the procedure in the “Replacing Unified Messaging Accounts After Moving Exchange Mailboxes” section.
Moving Exchange Mailboxes to a New Exchange Server
If you add an Exchange server to the Exchange organization, you want to move Exchange mailboxes to the new server, and the Exchange mailboxes are associated with Unity Connection users who are configured for single inbox, you must grant the permissions that Unity Connection requires before you move the mailboxes. Otherwise, Unity Connection users cannot access their voice messages in the new location. This is true regardless of whether you allow Unity Connection to search for Exchange servers or you configure Unity Connection to communicate with a specific Exchange server.
For information on granting the necessary permissions, see the “Creating the Unified Messaging Services Account in Active Directory and Granting Permissions for Unity Connection” section. Note that creating a new unified messaging services account for the new Exchange server is not necessary; you can also grant an existing unified messaging services account the permissions required to access the new Exchange server.
Replacing Unified Messaging Accounts After Moving Exchange Mailboxes
When Unity Connection cannot detect Exchange mailbox moves and, therefore, cannot automatically update the location of the Exchange mailbox for a Unity Connection user, you must manually create a new unified messaging account that accesses the new mailbox location and delete the unified messaging account that accessed the old mailbox location.
Caution Between the time that you move Exchange mailboxes and the time that you update Unity Connection settings for the affected users, Unity Connection do not synchronize voice messages with the corresponding Exchange mailboxes.
To Replace Unity Connection Unified Messaging Accounts After Moving Exchange Mailboxes
Step 1 Review the “Update Unity Connection User Settings Manually After Moving Exchange Mailboxes” section to determine whether Unity Connection can automatically detect mailbox moves for your Exchange configuration and Unity Connection settings:
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If Unity Connection can detect mailbox moves, skip the rest of this procedure.
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If Unity Connection cannot detect mailbox moves, continue with Step 2.
Step 2 If you moved the Exchange mailbox to an Exchange server for which there is currently no Unity Connection unified messaging service, create the service. For more information, see the “Creating a Unified Messaging Service to Access Exchange” section.
Step 3 Create a new unified messaging account for the user, and select a unified messaging service that accesses the Exchange server to which the mailbox was moved. For more information, see the “Creating Unified Messaging Accounts to Link Unity Connection Users to Exchange Mailboxes” section.
Step 4 Delete the unified messaging account that accessed the Exchange server from which the mailbox was moved:
a. In Cisco Unity Connection Administration, expand
Users and
select
Users
.
b. On the Search Users page, select the alias of a user.
c. On the Edit User Basics page, on the Edit menu, select
Unified Messaging Accounts
.
d. On the Unified Messaging Accounts page, check the check box to the left of the unified messaging account that you want to delete and select
Delete Selected
.
Step 5 Repeat Step 2 through Step 4 for the other Unity Connection users whose Exchange mailboxes you moved.