Deployment Guide for Cisco Webex Video Mesh

Webex Video Mesh Analytics

Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. You can use this information to make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters, for example. Webex Video Mesh analytics can be found in Cisco Webex Control Hub under Analytics > Video Mesh and Troubleshooting > Recent Resource Usage.

To help with analyzing the data in your organization, you can zoom in on data that appears on the graph and isolate a specific time period. For Analytics, you can also slice and dice reports to show more granular details.

Note

Video Mesh analytics and troubleshooting reports show data in the time zone that is set for the local browser.

Analytics

Webex Video Mesh analytics provide a long-term trend (up to 3 months of data) in the categories of engagement, resource usage, and bandwidth usage.

Recent Resource Usage

The recent resource usage view under troubleshooting provides a near-realtime view of activity in your organization: up to 1 minute aggregation and the ability to view the last 4 hours or 24 hours on all clusters or specific clusters. The page in Cisco Webex Control Hub is automatically refreshed—every 1 minute for the last 4 hours and every 10 minutes for the last 24 hours.

Access, Filter, and Save Webex Video Mesh Analytics

Webex Video Mesh metric reports are available on the Analytics page of Cisco Webex Control Hub (https://admin.webex.com), once Webex Video Mesh is active and has a cluster with at least one registered Webex Video Mesh node.

Procedure

Step 1

From the customer view in https://admin.webex.com, choose Analytics, and then click Video Mesh on the upper-right side of the screen.

Step 2

Click a category, depending on the type of data you're looking for:

Engagement
Resources
Bandwidth Usage

Tip

Click info to get a short description of the donut graph or chart. When done reading, click info again to flip back to the graph view.

Step 3

From the drop-down on the right, choose an option to fìlter on how far back in time you want to show data.

Last 7 Days (Default)—Changes the horizontal axis to every 10 minutes.
Last 24 Hours—Changes the horizontal axis to every 1 hour.
Last 30 Days—Changes the horizontal axis to every 3 hours.
Last 90 Days—Changes the horizontal axis to every 8 hours.

Step 4

Interact with the charts or donut graphs by using the following options as needed:

Click one or more segments on the donut graph or chart view and then click to update the donut view and the corresponding chart view.
On a specific graph or overview, click maximize if you want to increase the view. The other graphs and overviews won't appear. Click minimize to zoom back out to the defaul analytics view.
Choose legend items on the graph or overview to update the view on that specific legend item and then click . For example, after you select the legend item Cloud and On-Premises, the line graph updates with that data highlighted.
Choose the lasso tool and use it to draw a freehand selection across the data that you want to filter on and then click .
On a graph that shows data in a time range, narrow down to a specific time range by clicking on the left and dragging your mouse to the right and then clicking . (This action affects all the related data that appears on the analytics page.)

Tip

Hover over sections of a donut, lines on a graph, or insight points on a graph to view more information on the specific point in time of the data.

Note

To start over from within the same graph or overview, click .

To start over by exiting out of the graph or overview and returning to the main analytics view, click Clear selection.

The filtered view opens in a new tab. If you want to return to the view before the filter that you created, you can click the X in the tab name to clear the selection.

Step 5

After you've filtered data in the reports, click more , and then choose a file format option, which saves a local copy of the report so you can use it offline (for example, in an internally created report):

PDF
PNG
CSV

Step 6

Click Clear all if you'd like to reset the analytics view.

Access, Filter, and Save Webex Video Mesh Troubleshooting Reports

Webex Video Mesh troubleshooting reports are available on the Troubleshooting page of Cisco Webex Control Hub (https://admin.webex.com), once Webex Video Mesh is active and has a cluster with at least one registered Webex Video Mesh node.

Procedure

Step 1

From the customer view in https://admin.webex.com, choose Troubleshooting, then Status, then click View Details on the Video Mesh card.

Tip

Click info to get a short description of the donut graph or chart. When done reading, click info again to flip back to the graph view.

Step 2

From the drop-down on the right, choose an option to fìlter on how far back in time you want to show data.

Last 4 Hours (Default)—When you choose this option, the graph data refreshes every 1 minute.
Last 24 Hours—When you choose this option, the graph data refreshes every 10 minutes.

Note

You can also choose All Clusters or a specific cluster to change the filtered view.

Step 3

Interact with the charts or donut graphs by using the following options as needed:

Hover over segments on the donut graph or chart view to view information about that specific data point.
Click legend items on the graph or overview to update the view on the other legend items. For example, after you select the legend item On-Premises, the line graph updates to exclude On-Premises and only include the data for the other legend items.
On a graph that shows data in a time range, narrow down to a specific time range by clicking on the left and dragging your mouse to the right. (This action affects all the related data that appears on the analytics page.)

Tip

Hover over sections of a donut, lines on a graph, or insight points on a graph to view more information on the specific point in time of the data.

Step 4

After you've filtered data in the reports, click more , and then choose a file format option, which saves a local copy of the report so you can use it offline (for example, in an internally created report):

PNG
JPG
PDF
CSV
XLSX

Available Analytics

Engagement

Call Join Activity and Overview

This chart provides a summary and historical trend of call join activity based on where the organization's calls were hosted. The chart gives an overall perspective of the number of calls hosted on the cloud compared to the number of calls that were hosted on on-premises clusters in an organization.

Cloud Calls —Number of call joins that could not use the Video Mesh Nodes, because of no connection to the enterprise network or the calls being subject to enforced policy.
Overflowed to Cloud—Number of call joins made within an enterprise network but overflowed to a cloud node.
On-Premises —Number of calls hosted on any of the enterprise nodes.

Client Type Usage and Overview

This report provides a summary and historical trend of common categories of meeting clients that are used in the organization. This data helps you have access to the most popular categories of client types and assess utilization in the organization.

Common meeting type clients include the following:

Webex Teams for mobile (iPad, iPhone, Android)
Webex Teams for desktop (Windows, Mac, web)
Webex Devices (Room/Desk/Board, Video Endpoints)
Webex Meetings for desktop (Windows, Mac, Web)
Webex Meetings for Mobile (iPad, iPhone, Android)
Webex Meetings Center (Windows, Mac)
Jabber for desktop (Windows, Mac)
Jabber for mobile (iOS, Android)
PSTN Dial In
SIP Devices
Desk Phones

Meeting Details and Resources

This report provides a summary and historical trend of the number meetings events at a specific point in time and based on where the organization's calls were hosted:

On-Premises—Meeting and participants were hosted on the enterprise clusters
Cloud—Meeting and participants were hosted on cloud clusters
Cloud and On-Premises—Meeting and participants cascaded between enterprise and cloud clusters

Resources

Node Availability Per Cluster, Total Node Availability, and Overflow to Cloud

This report shows a percentage of node availability for each cluster that can host calls, an overview of the percentage of clusters that can host calls, and an overview of the calls that overflowed to a cloud cluster. This data helps you gain an overall perspective of offending clusters at the organization level. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster.

Node Availability Across On-Premises Clusters and Nodes in Service

The chart (below on the left) provides a historical trend of node availability for each cluster that can host calls in the organization. After you choose at least one cluster in the left chart, the Nodes in Service chart on the right updates and provides a view of the number of nodes that are in service to host calls over the selected time period.

Overflow to Cloud

This chart shows a trend of calls that overflowed to the cloud. This can happen for a number of reasons—for example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site is not properly enabled for Video Mesh. This metric helps you pinpoint potential reasons for overflow and do the capacity planning at the organization level.

The Reason for Overflow column shows error states and provides suggestions for how to troubleshoot the issue.

Call Redirects and Call Redirect Details

This report provides details about the redirected calls and a trend of the number of calls that were not hosted on clusters—typically because of high CPU usage or network capacity being full. These calls redirected to another Video Mesh cluster that was able to host the call. This data helps you gain an overall perspective of the utilization of the clusters in the organization, so that you can better do capacity planning.

For example, after trying a maximum number of nodes in a cluster and all attempts getting rejected, the cloud tries to place the call in another cluster, if available, in the same organization based on the configuration. 16 calls were rejected from San Jose cluster.

The Reason for Redirect column shows error states and provides suggestions for how to troubleshoot the issue.

Call Distribution Across On-Premises Clusters

The chart shows a trend and the donut graph shows a summary of how calls are distributed across the different on-premises clusters in your organization. This report lets you compare the data about calls that are hosted across the various clusters in the organization over time.

Resource Utilization

The chart provides a trend and the donut graph provides a summary of the average resource utilization for the media services used in the Video Mesh clusters (organization view) or a selected cluster compared to other clusters (cluster view).

Note

The CPU utilization is directly proportional to the number of participants that land on an on-premises cluster and how many cloud participants are in the meeting.

Bandwidth Usage

This chart shows the trend of total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud.The value appears in Mbps.

When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage for transmitted and received data and the cascade bandwith usage across streams (audio, video, and content share).