Webex Video Mesh Analytics
Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. You can use this information to make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters, for example. Webex Video Mesh analytics can be found in Cisco Webex Control Hub under and .
To help with analyzing the data in your organization, you can zoom in on data that appears on the graph and isolate a specific time period. For Analytics, you can also slice and dice reports to show more granular details.
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Video Mesh analytics and troubleshooting reports show data in the time zone that is set for the local browser. |
Analytics
Webex Video Mesh analytics provide a long-term trend (up to 3 months of data) in the categories of engagement, resource usage, and bandwidth usage.
Recent Resource Usage
The recent resource usage view under troubleshooting provides a near-realtime view of activity in your organization: up to 1 minute aggregation and the ability to view the last 4 hours or 24 hours on all clusters or specific clusters. The page in Cisco Webex Control Hub is automatically refreshed—every 1 minute for the last 4 hours and every 10 minutes for the last 24 hours.

Access, Filter, and Save Webex Video Mesh Analytics
Webex Video Mesh metric reports are available on the Analytics page of Cisco Webex Control Hub (https://admin.webex.com), once Webex Video Mesh is active and has a cluster with at least one registered Webex Video Mesh node.
Procedure
Step 1 |
From the customer view in https://admin.webex.com, choose Analytics, and then click Video Mesh on the upper-right side of the screen. |
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Step 2 |
Click a category, depending on the type of data you're looking for:
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Step 3 |
From the drop-down on the right, choose an option to fìlter on how far back in time you want to show data.
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Step 4 |
Interact with the charts or donut graphs by using the following options as needed:
The filtered view opens in a new tab. If you want to return to the view before the filter that you created, you can click the X in the tab name to clear the selection. |
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Step 5 |
After you've filtered data in the reports, click more
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Step 6 |
Click Clear all if you'd like to reset the analytics view. |
Access, Filter, and Save Webex Video Mesh Troubleshooting Reports
Webex Video Mesh troubleshooting reports are available on the Troubleshooting page of Cisco Webex Control Hub (https://admin.webex.com), once Webex Video Mesh is active and has a cluster with at least one registered Webex Video Mesh node.
Procedure
Step 1 |
From the customer view in https://admin.webex.com, choose Troubleshooting, then Status, then click View Details on the Video Mesh card.
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Step 2 |
From the drop-down on the right, choose an option to fìlter on how far back in time you want to show data.
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Step 3 |
Interact with the charts or donut graphs by using the following options as needed:
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Step 4 |
After you've filtered data in the reports, click more
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Available Analytics
Engagement
Call Join Activity and Overview
This chart provides a summary and historical trend of call join activity based on where the organization's calls were hosted. The chart gives an overall perspective of the number of calls hosted on the cloud compared to the number of calls that were hosted on on-premises clusters in an organization.
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Cloud Calls —Number of call joins that could not use the Video Mesh Nodes, because of no connection to the enterprise network or the calls being subject to enforced policy.
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Overflowed to Cloud—Number of call joins made within an enterprise network but overflowed to a cloud node.
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On-Premises —Number of calls hosted on any of the enterprise nodes.
Client Type Usage and Overview
This report provides a summary and historical trend of common categories of meeting clients that are used in the organization. This data helps you have access to the most popular categories of client types and assess utilization in the organization.
Common meeting type clients include the following:
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Webex Teams for mobile (iPad, iPhone, Android)
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Webex Teams for desktop (Windows, Mac, web)
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Webex Devices (Room/Desk/Board, Video Endpoints)
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Webex Meetings for desktop (Windows, Mac, Web)
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Webex Meetings for Mobile (iPad, iPhone, Android)
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Webex Meetings Center (Windows, Mac)
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Jabber for desktop (Windows, Mac)
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Jabber for mobile (iOS, Android)
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PSTN Dial In
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SIP Devices
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Desk Phones
Meeting Details and Resources
This report provides a summary and historical trend of the number meetings events at a specific point in time and based on where the organization's calls were hosted:
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On-Premises—Meeting and participants were hosted on the enterprise clusters
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Cloud—Meeting and participants were hosted on cloud clusters
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Cloud and On-Premises—Meeting and participants cascaded between enterprise and cloud clusters
Resources
Node Availability Per Cluster, Total Node Availability, and Overflow to Cloud
This report shows a percentage of node availability for each cluster that can host calls, an overview of the percentage of clusters that can host calls, and an overview of the calls that overflowed to a cloud cluster. This data helps you gain an overall perspective of offending clusters at the organization level. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster.
Node Availability Across On-Premises Clusters and Nodes in Service
The chart (below on the left) provides a historical trend of node availability for each cluster that can host calls in the organization. After you choose at least one cluster in the left chart, the Nodes in Service chart on the right updates and provides a view of the number of nodes that are in service to host calls over the selected time period.
Overflow to Cloud
This chart shows a trend of calls that overflowed to the cloud. This can happen for a number of reasons—for example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site is not properly enabled for Video Mesh. This metric helps you pinpoint potential reasons for overflow and do the capacity planning at the organization level.
The Reason for Overflow column shows error states and provides suggestions for how to troubleshoot the issue.
Call Redirects and Call Redirect Details
This report provides details about the redirected calls and a trend of the number of calls that were not hosted on clusters—typically because of high CPU usage or network capacity being full. These calls redirected to another Video Mesh cluster that was able to host the call. This data helps you gain an overall perspective of the utilization of the clusters in the organization, so that you can better do capacity planning.
For example, after trying a maximum number of nodes in a cluster and all attempts getting rejected, the cloud tries to place the call in another cluster, if available, in the same organization based on the configuration. 16 calls were rejected from San Jose cluster.
The Reason for Redirect column shows error states and provides suggestions for how to troubleshoot the issue.
Call Distribution Across On-Premises Clusters
The chart shows a trend and the donut graph shows a summary of how calls are distributed across the different on-premises clusters in your organization. This report lets you compare the data about calls that are hosted across the various clusters in the organization over time.
Resource Utilization
The chart provides a trend and the donut graph provides a summary of the average resource utilization for the media services used in the Video Mesh clusters (organization view) or a selected cluster compared to other clusters (cluster view).
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The CPU utilization is directly proportional to the number of participants that land on an on-premises cluster and how many cloud participants are in the meeting. |

Bandwidth Usage
This chart shows the trend of total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud.The value appears in Mbps.
When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage for transmitted and received data and the cascade bandwith usage across streams (audio, video, and content share).
Recent Resource Usage
Total Calls, Overflow to Cloud, and Clusters in Service
The overview cards provide an at-a-glance view of your Video Mesh deployment.
Total Calls
The sum total of participants that were on a meeting hosted on-premises and participants that were hosted on the Cisco Webex cloud (including overflowed to the cloud) for the Cisco Webex organization
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Cloud Calls—Number of calls that could not utilize enterprise Video Mesh Nodes, because of no connection to the enterprise network or being subject to enforced policy.
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Overflowed to Cloud—Number of calls made within an enterprise but overflowed to a cloud cluster.
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On-Premises—Number of calls hosted on any of the enterprise clusters.
Overflow to Cloud
The number of calls that were made within an enterprise but overflowed to a cloud cloud, and a percentage calculation of the increased or decreased overflow trend in the time period that you select.
The overflow to cloud percentage is calculated by this formula: (Number of overflow calls / Total number of on-premises and overflow calls x 100)
Clusters in Service
Percentage of clusters that can host calls in the organization.
Resource Utilization
A recent view of average CPU utilization trend for all clusters in an organization (organization view) or a selected cluster compared to other clusters (cluster view).
Call Activity
Provides a recent view of the call activity trend across the organization, showing the calls that were hosted on-premises and calls hosted on the cloud. The calls that overflowed to the cloud are represented as dots (insight points) on the cloud call graph. Hover over a dot to show the number of calls that overflowed to the cloud at that instance.
Call Distribution Across On-Premises Clusters
Provides a recent view of call activity. This information helps you plan your organization's cluster capacity. Calls that cannot be hosted on this specific cluster are redirected to another on-premise cluster. These redirects are represented as dots on the graph. Hover over a dot to show the number of calls redirected from this specific cluster at that instance.
Cluster Cascade Bandwidth Usage
Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes.
The bandwidth value appears in Mbps. The graph shows a breakdown of either or both the transmitted (Tx) and received (Rx) bandwidth.
When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and trasmitted bandwidth) and the streams bandwidth usage (audio, video, and content share).
Clusters in Service
A recent view of the number of clusters that were in service to host calls over the selected time period.
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Green—Clusters that have all nodes in service.
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Amber—Clusters that have 1 or more nodes that are not in service.
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Red—Clusters that have no available nodes in service.
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Grey—Data not available.
Click a cluster name to navigate to the Nodes in Service graph.