September 2023

Added local logging and problem report collection.

• New deployment task (Optional) Configure local logging and problem report collection.

• Added new chapter Manage Serviceability Service.

• New task Manage local logs.

• New task Collect problem reports.

April 2022

Changed the way that you add Unified publishers and subscribers on an ECP connector host.

(Optional) Configure an ECP Connector Host with Locally Managed Unified CMs

(Optional) Configure an ECP Connector Host with Locally Managed Unified CM Clusters

November 2021

You can now use the Serviceability Connector to collect logs from your Cloud-Connected UC deployment. This capability enables you, rather than TAC, to gather logs for your Unified CM clusters.

Throughout

September 2021

Removed mentions of the deprecated Customer Service Central upload option.

Configure Upload Settings

March 2021

You can now collect logs from Broadworks XSP nodes.

Throughout

December 2020

Added information on using an ECP node for the Serviceability Connector.

Throughout

Clarified connectivity requirements for registering Expressway connector host.

Register the Expressway Connector Host to Cisco Webex

September 2020

Use of Cisco account with Serviceability Connector deprecated. Only CXD supported now.

Throughout

November 2017

Initial Publication