Migrate CTI-RD to Cisco Spark-RD
Convert each CTI-RD to a Cisco Spark-RD in one click. You can schedule the conversion during a maintenance window. As a guideline, converting devices for 5000 users can take up to 2 hours.
Before you begin
Make sure you're running a supported version of Unified CM, or the conversion tool won't appear in Expressway. See Requirements for Hybrid Call Service.
The migration tool only converts CTI-RDs if they have a remote destination and are associated with users enabled for Hybrid Call Service. Each CTI-RD should only be associated with one "Webex Teams Client" remote destination.
The tool assumes that the user's primary directory number is the only line associated with the CTI-RD. This line is the only directory number that will be associated with the Cisco Spark-RD.
From Expressway-C, go to Applications > Hybrid Services > Call Service > Unified CM Servers, scroll to Call Service Connect CTI Remote Device to Spark Remote Device Conversion, and then click Schedule Time for Conversion.
From the drop-downs, choose a date and time during which to schedule the device conversion, and then click Schedule Spark Remote Device Conversion.
During this operation, do not restart the call connector.
When the scheduled conversion completes and you see a message that says the conversion is finished, click View Conversion Results to view a report.
The report shows the results of the conversion: whether it's finished, how long it took, how many devices converted successfully, and how many failed (with an explanation) if any.
After the conversion is completed, you do not need to restart the call connector.
Each migrated Cisco Spark-RD is populated with the description "Automatically converted through Spark Remote Device Conversion Tool for user ID". This overrides the existing description for the CTI-RD.
Each migrated Cisco Spark-RD shows Active Remote Destination as not set. This is normal and does not affect the operation of Hybrid Call Service.