Abbreviated dialing
|
Allows
users to speed dial a phone number by entering an assigned index code (1-99) on
the phone keypad.
Users
assign index codes from the User Options web pages.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Cisco Unified IP Phone
Configuration” chapter.
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phone” chapter.
|
Agent
Greeting
|
Allows an
agent or administrator to create and play a prerecorded greeting automatically
at the beginning of a call, such as a customer call, before the agent begins
the conversation with the caller. An Agent can prerecord a single greeting or
multiple ones as needed and create and update them.
When a
customer calls, both callers hear the prerecorded greeting. The agent can
remain on mute until the greeting ends or answer the call over the greeting.
All codecs
supported for the phone are supported for Agent Greeting calls.
|
For more
information, see:
- Cisco Unified
Communications Manager Features and Services Guide, Barge and Privacy.
- Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phones.
|
Anonymous
Call Block
(SIP
phones only)
|
Allows a
user to reject calls from anonymous callers.
|
Cisco Unified
Communications Manager Administration Guide, “SIP Profile Configuration”
chapter.
|
Audible
Message Waiting Indicator
|
A stutter
tone from the handset, headset, or speakerphone indicates that a user has one
or more new voice messages on a line.
Note
|
The
stutter tone is line-specific. You hear it only when using the line with the
waiting messages.
|
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Message Waiting
Configuration” chapter.
- Cisco Unified
Communications Manager System Guide, “Voice Mail Connectivity to Cisco
Unified Communications Manager” chapter.
|
Auto
Answer
|
Connects
incoming calls automatically after a ring or two.
Auto
Answer works with either the speakerphone or the headset.
|
For more
information, refer to
Cisco
Unified Communications Manager Administration Guide, “Configuring
Directory Numbers” chapter.
|
Auto Dial
|
Allows the
phone user to choose from matching numbers in the Placed Calls log while
dialing. To place the call, the user can choose a number from the Auto Dial
list or continue to enter digits manually.
|
|
Auto-pickup
|
Allows a
user to use one-touch, pickup functionality for call pickup, group call pickup,
and other group call pickup.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Pickup Group
Configuration” chapter.
- Cisco Unified
Communications Manager System Guide, “Call Pickup and Group Call Pickup”
chapter.
|
Barge (and
c Barge)
|
Allows a
user to join a non-private call on a shared phone line. Barge features include
cBarge and Barge.
Note
|
Users
(who share the line) can only see the Barge, cBarge softkeys if the Privacy
option is set to “OFF” on both devices in Cisco Unified Communications Manager.
|
- cBarge adds a user to a
call and converts it into a conference, allowing the user and other parties to
access conference features.
- Barge adds a user to a call
but does not convert the call into a conference.
The phones
support Barge in two conference modes:
- Built-in conference bridge
at the target device (the phone that is being barged). This mode uses the Barge
softkey.
- Shared conference bridge.
This mode uses the cBarge softkey.
|
For more
information, refer to:
Cisco Unified
Communications Manager Administration Guide, “Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
Cisco Unified
Communications Manager Features and Services Guide, “Barge and Privacy”
chapter.
|
Block
external to external transfer
|
Prevents
users from transferring an external call to another external number.
|
For more
information, refer to
Cisco
Unified Communications Manager Features and Services Guide, “External
Call Transfer Restrictions” chapter.
|
Busy
Lamp Field (BLF)
|
Allows a
user to monitor the call state of a directory number associated with a
speed-dial button, call log, or directory listing on the phone.
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, “Presence” chapter.
|
Busy
Lamp Field (BLF) speed dial
|
Allows a
user to monitor the call state of a directory number (DN) associated with a
speed-dial button.
|
For more
information, refer to
Cisco Unified Communications Manager Features and Services
Guide, “Presence” chapter.
|
Callback
|
Provides
users with an audio and visual alert on the phone when a busy or unavailable
party becomes available.
|
For more
information, refer to:
Cisco Unified
Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Cisco Unified
Communications Manager Features and Services Guide, "Call Back" chapter.
|
Call
display restrictions
|
Determines the information that will display for calling or
connected lines, depending on the parties who are involved in the call.
|
For more
information, refer to:
Cisco Unified
Communications Manager Administration Guide, “Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager System Guide, “Understanding Route Plans”
chapter.
Cisco Unified
Communications Manager Features and Services Guide, “Call Display
Restrictions” chapter.
|
Call
forward
|
Allows
users to redirect incoming calls to another number. Call forward options
include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call
Forward No Coverage.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Directory Number
Configuration” chapter.
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
|
Call
forward configurable display
|
Allows
you to specify information that appears on a phone when a call is forwarded.
This information can include the caller name, caller number, redirected number,
and original dialed number.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide.
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
|
Call
forward all destination override
|
Allows
you to override Call Forward All (CFA) in cases where the CFA target places a
call to the CFA initiator. This feature allows the CFA target to reach the CFA
initiator for important calls. The override works whether the CFA target phone
number is internal or external.
|
For more
information, refer to
Cisco Unified Communications Manager System Guide, “Cisco
Unified IP Phones” chapter.
|
Call
forward all loop breakout
|
Detects
and prevents Call Forward All loops. When a Call Forward All loop is detected,
the Call Forward All configuration is ignored and the call rings through.
|
For more
information, refer to the
Cisco Unified Communications Manager System Guide, "Cisco
Unified IP Phones".
|
Call
forward all loop prevention
|
Prevents
a user from configuring a Call Forward All destination directly on the phone
that creates a Call Forward All loop or that creates a Call Forward All chain
with more hops than the existing Forward Maximum Hop Count service parameter
allows.
|
For more
information, refer to the
Cisco Unified Communications Manager System Guide, "Cisco
Unified IP Phones".
|
Call
park
|
Allows
users to park (temporarily store) a call and then retrieve the call by using
another phone in the Cisco Unified Communications Manager system.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Call Park” chapter.
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
- Cisco Unified
Communications Manager Features and Services Guide, “Call Park” chapter.
|
Call
pickup
|
Allows
users to redirect a call that is ringing on another phone within their pickup
group to their phone.
You can
configure an audio and/or visual alert for the primary line on the phone. This
alert notifies the users that a call is ringing in their pickup group.
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, “Call Pickup Group” chapter.
|
Call
recording
|
Allows a
supervisor to record an active call. The user might hear an intermittent tone
(beep tone) during a call when it is being recorded.
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, “Monitoring and Recording” chapter.
|
Call
waiting
|
Indicates (and allows users to answer) an incoming call that
rings while on another call. Displays incoming call information on the phone
screen.
|
For more
information, refer to the
Cisco Unified Communications System Guide, “Understanding
Directory Numbers” chapter.
|
Caller
ID
|
Displays
caller identification such as a phone number, name, or other descriptive text
on the phone screen.
|
For more
information, refer to:
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.”
- Cisco Unified
Communications Manager System Guide, “Understanding Route Plans”
chapter.
- Cisco Unified
Communications Manager Features and Services Guide, “Call Display
Restrictions” chapter.
|
Caller
ID Blocking
|
Allows
users to block their phone numbers or e-mail addresses from displaying on
phones that have caller identification enabled.
|
For more
information, refer to:
- Cisco Unified
Communications Manager System Guide, “Understanding Route Plans”
chapter.
- Cisco Unified
Communications Manager Administration Guide, “Directory Number
Configuration” chapter.
- Cisco Unified
Communications Manager Administration Guide, “SIP Profile Configuration”
chapter.
|
Calling
Party Normalization
|
Globalizes or localizes the incoming calling party number so
that the appropriate calling number presentation displays on the phone.
Supports the international escape character +.
|
For more
information, refer to the
Cisco Unified Communications Features and Services Guide,
"Calling Party Normalization".
|
Cisco
Call Back
|
Provides
users with an audio and visual alert on the phone when a busy or unavailable
party becomes available.
|
For more
information, refer to:
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
- Cisco Unified
Communications Manager Features and Services Guide, “Cisco Call Back”
chapter.
|
Cisco
Extension Mobility
|
Allows a
user temporarily to apply a phone number and user profile settings to a shared
Cisco IP Communicator by logging into the Extension Mobility service on that
phone. Extension Mobility can be useful if users work from a variety of
locations within your company or if they share a workspace with coworkers.
|
For more
information, refer to
Cisco Unified Communications Manager Features and Services
Guide, "Cisco Extension Mobility".
|
Cisco
Extension Mobility Change PIN
|
Enables
a user to change the PIN from a Cisco IP Communicator. The PIN can be changed
by:
- Using the Change
Credentials service
- Using the ChangePIN
softkey on the Extension Mobility logout screen
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, "Cisco Extension Mobility".
|
Cisco
Unified Communications Manager Assistant
|
Enables
managers and their assistants to work together more effectively by providing a
call-routing service, enhancements to phone capabilities for the manager, and
desktop interfaces that are primarily used by the assistant.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Cisco Unified CM Assistant
Configuration Wizard” chapter.
- Cisco Unified
Communications Manager System Guide, “Cisco Unified Communications
Manager Assistant” chapter.
- Cisco Unified
Communications Manager Features and Services Guide, “Cisco Unified
Communications Manager Assistant With Proxy Line Support” and “Cisco Unified
Communications Manager Assistant With Shared Line Support” chapters.
|
Client
matter codes (CMC)
(SCCP
phones only)
|
Enables
a user to specify that a call relates to a specific client matter.
|
For more
information, refer to:
Cisco Unified
Communications Manager Administration Guide, “Client Matter Codes”
chapter.
Cisco Unified
Communications Manager Features and Services Guide, “Client Matter Codes
and Forced Authorization Codes” chapter.
|
Computer
Telephony Integration (CTI) applications
|
A
computer telephony integration (CTI) route point can designate a virtual device
to receive multiple, simultaneous calls for application-controlled redirection.
|
For more
information, refer to the
Cisco Unified Communications Manager Administration
Guide, "CTI Route Point Configuration".
|
Conference
|
- Allows a user to talk
simultaneously with multiple parties by calling each participant individually.
Conference features include Conference, Join, cBarge, and Meet-Me.
- Allows a non-initiator in
a standard (ad hoc) conference to add or remove participants; also allows any
conference participant to join together two standard conferences on the same
line.
|
- For more information,
refer to
Cisco Unified Communications Manager System Guide, “Cisco
Unified IP Phones” chapter.
- The service parameter,
Advance Adhoc Conference, (disabled by default in Cisco Unified Communications
Manager Administration) allows you to enable these features.
Note
|
Be
sure to inform your users whether these features are activated.
|
|
Configurable call forward display
|
Allows
you to specify information that appears on a phone when a call is forwarded.
This information can include the caller name, caller number, redirected number,
and original dialed number.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Directory Number
Configuration” chapter.
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
|
Direct
transfer
(SCCP
phones only)
|
Allows
users to connect two calls to each other (without remaining on the line).
|
For more
information, refer to
Cisco Unified Communications Manager System Guide, “Cisco
Unified IP Phones” chapter.
|
Directed
Call Park
|
Allows a
user to transfer an active call to an available directed call park number that
the user dials or speed dials.
A Call
Park BLF button indicates whether a directed call park number is occupied and
provides speed-dial access to the directed call park number.
Note
|
If you
implement Directed Call Park, avoid configuring the Park softkey. This prevents
users from confusing the two Call Park features.
|
|
For more
information refer to
Cisco Unified Communications Manager Features and Services
Guide, “Call Park and Directed Call Park” chapter.
|
Directed
call pickup
|
Allows a
user to answer a call that is ringing on a particular directory number.
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, "Call Pickup".
|
Distinctive ring
|
Users
can customize how their phone indicates an incoming call and a new voice mail
message. Users can customize up to six distinctive rings.
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, "Custom Phone Rings".
|
Do Not
Disturb (DND)
|
When DND
is turned on, no audible rings occur during the ringing-in state of a call.
You can
configure the phone to have a softkey template with a DND softkey or a
phone-button template with DND as one of the selected features.
The
following DND-related parameters are configurable in Cisco Unified
Communications Manager Administration:
- Do Not
Disturb—.
- DND Incoming Call
Alert—Choose the type of alert to play on a phone for incoming calls when DND
is active. This parameter is located on both the Common Phone Profile window
and the Phone Configuration window (Phone Configuration takes precedence).
- Include DND In BLF
Status—Enables DND status to override busy/idle state.
|
Cisco Unified
Communications Manager Features and Services Guide, “Do Not Disturb”
chapter.
|
Fast
Dial Service
|
Allows a
user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned
to phone numbers or Personal Address Book entries.
|
For more
information, refer to:
Cisco Unified
Communications Manager Administration Guide, “Cisco Unified IP Phone
Services Configuration” chapter.
Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phone Services”
chapter.
|
Forced
authorization codes (FAC)
(SCCP
phones only)
|
Controls
the types of calls that certain users can place.
|
For more
information, refer to:
Cisco Unified
Communications Manager System Guide, “Forced Authorization Codes (FAC)”
chapter.
Cisco Unified
Communications Manager Features and Services Guide, “Client Matter Codes
and Forced Authorization Codes” chapter.
|
Group
call pickup
|
Allows a
user to answer a call ringing on a phone in another group by using a group
pickup code.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Pickup Group
Configuration” chapter.
- Cisco Unified
Communications Manager System Guide, “Call Pickup” chapter.
|
Hold/Resume
|
Allows
the user to move a connected call from an active state to a held state.
|
- Requires no
configuration, unless you want to use music on hold. See “Music on Hold” in
this table for information.
- See also: “Hold
Reversion” in this table.
|
Hold
Reversion
|
Limits
the amount of time that a call can be on hold before reverting back to the
phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a
single ring (or beep, depending on the new call indicator setting for the
line). This notification repeats at intervals if not resumed.
A call
that triggers Hold Reversion also displays an animated icon in the call bubble
and a brief message on the status line.
You can
configure call focus priority to favor incoming or reverting calls.
|
For more
information about configuring this feature, refer to Cisco Unified
Communications Manager Features and Services Guide, “Hold
Reversion” chapter.
|
Hold
Status
|
Enables
phones with a shared line to distinguish between the local and remote lines
that placed a call on hold.
|
No
configuration is required.
|
Hunt
Group Display
|
Provides
load sharing for calls to a main directory number. A hunt group contains a
series of directory numbers that can answer the incoming calls. When the first
directory number in the hunt group is busy, the system hunts in a predetermined
sequence for the next available directory number in the group and directs the
call to that phone.
|
For more
information, refer to:
- Cisco Unified
Communications Manager Administration Guide, “Hunt Group Configuration”
chapter.
- Cisco Unified
Communications Manager System Guide, “Understanding Route Plans”
chapter.
|
Immediate Divert
|
Allows a
user to transfer a ringing, connected, or held call directly to a
voice-messaging system.When a call is diverted, the line becomes available to
make or receive new calls.
|
For more
information, refer to:
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
- Cisco Unified
Communications Manager Features and Services Guide, “Immediate Divert”
chapter
|
Immediate Divert—Enhanced
|
Allows
users to transfer incoming calls directly to their voice messaging system or to
the voice messaging system of the original called party.
|
For more
information, refer to:
Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
Cisco Unified
Communications Manager Features and Services Guide, “Call Park and
Directed Call Park” chapter
|
Intercom
|
Allows
users to place and receive intercom calls using programmable phone buttons. You
can configure intercom line buttons to:
- Directly dial a specific
intercom extension.
- Initiate an intercom call
and then prompt the user to enter a valid intercom number.
Note
|
If
your user logs into the same phone on a daily basis using their Cisco Extension
Mobility profile, assign the phone button template that contains intercom
information to their profile, and assign the phone as the default intercom
device for the intercom line.
|
|
- Cisco Unified
Communications Feature and Services Guide, Release 6.1, “Intercom
chapter”
- Cisco Unified
Communications Feature and Services Guide, Release 6.1, “Cisco Extension
Mobility” chapter”
|
Join/Select
(SCCP
phones only)
|
Creates
a conference by joining together existing calls that are on a single phone
line.
|
For more information,
refer to Cisco Unified Communications Manager System Guide, “Cisco
Unified IP Phones” chapter.
|
Join
Across Lines
(SCCP
phones only)
|
Allows
users to apply the Join feature to calls that are on multiple phone lines.
|
For more
information:
- See
Softkey Templates.
- Refer to
Cisco Unified Communications Manager System Guide, “Cisco
Unified IP Phones” chapter.
|
Log out
of hunt groups
|
Allows
users to log out of a hunt group and temporarily block calls from ringing their
phone when they are not available to take calls. Logging out of hunt groups
does not prevent non-hunt group calls from ringing their phone.
|
For more
information
- See
Softkey Templates.
- Cisco Unified
Communications Manager System Guide, “Understanding Route Plans”
chapter.
|
Malicious call identification (MCID)
(SCCP
phones only)
|
Allows
users to notify the system administrator about suspicious calls that are
received.
|
For more
information refer to:
- Cisco Unified
Communications Manager System Guide, “Cisco Unified IP Phones” chapter.
- Cisco Unified
Communications Manager Features and Services Guide, “Malicious Call
Identification” chapter.
|
Meet-Me
conference
|
Allows a
user to host a Meet-Me conference in which other participants call a
predetermined number at a scheduled time.
|
For more
information refer to
Cisco Unified Communications Manager Administration
Guide, “Meet-Me Number/Pattern Configuration” chapter.
|
Message
Waiting
|
Defines
directory numbers for message-waiting on and message-waiting off indicator. A
directly connected voice-messaging system uses the specified directory number
to set or to clear a message-waiting indication for a particular Cisco Unified
IP Phone.
|
For more
information refer to:
Cisco Unified
Communications Manager Administration Guide, "Message Waiting
Configuration".
Cisco Unified
Communications Manager System Guide, "Voice Mail Connectivity to Cisco
Unified Communications Manager".
|
Message
waiting indicator
|
A light
on the handset that indicates that a user has one or more new voice messages.
|
For more
information refer to:
- Cisco Unified
Communications Manager Administration Guide, “Message Waiting
Configuration” chapter.
- Cisco Unified
Communications Manager System Guide, “Voice Mail Connectivity to Cisco
Unified Communications Manager” chapter.
|
Missed
Call Logging
|
Allows a
user to specify whether missed calls will be logged in the missed calls
directory for a given line appearance.
|
For more
information refer to
Cisco Unified Communications Manager Administration
Guide, "Directory Number Configuration".
|
Mobile
Connect
|
Enables
users to manage business calls using a single phone number and pick up
in-progress calls on the desktop phone and a remote device such as a cellular
phone.
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, “Mobile Connect and Mobile Voice Access” chapter.
|
Multilevel Precedence and Preemption (MLPP)
(SCCP
phones only)
|
Provides
a method of prioritizing calls within your phone system. Use this feature when
users work in an environment where they need to make and receive urgent or
critical calls.
|
For more
information refer to
Cisco Unified Communications Manager Features and Services
Guide, “Multilevel Precedence and Preemption” chapter.
|
Multiple
calls per line appearance
|
Each
line can support multiple calls. Only one call can be active at any time; other
calls are automatically placed on hold.
|
Refer to
Cisco Unified Communications Manager Administration
Guide, "Directory Number Configuration".
|
Music on
hold
|
Plays
music while callers are on hold.
|
For more
information refer to
Cisco Unified Communications Manager Features and Services
Guide, "Music On Hold".
|
Mute
|
Mutes
the microphone from the handset or headset.
|
Requires
no configuration.
|
Onhook
predialing
|
Allows a
user to dial a number without going off hook. The user can then either pick up
the handset or press the Dial softkey.
|
For more
information, refer to the
Cisco Unified IP Phone Guide, Basic Call Handling
chapter.
|
Other
group pickup
|
Allows a
user to answer a call ringing on a phone in another group that is associated
with the user's group.
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, Call Pickup.
|
Plus
Dialing
|
Allows
the user to dial E.164 numbers prefixed with a “+” sign.
To dial
the + sign, the user needs to press and hold the “*” key for at least 1 second.
This applies to dialing the first digit for an on-hook or off-hook call only.
You can also use the + key on your keyboard.
|
|
Privacy
|
Prevents
users who share a line from adding themselves to a call and from viewing
information on their phone screens about the call of the other user.
|
For more
information refer to:
- Cisco Unified
Communications Manager Administration Guide, Cisco Unified IP Phone
Configuration.
- Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phones.
- Cisco Unified
Communications Manager Features and Services Guide, Barge and Privacy.
|
Private
Line Automated Ringdown (PLAR)
|
The
Cisco Unified Communications Manager administrator can configure a phone number
that the Cisco Unified IP Phone dials as soon as the handset goes off hook.
This can be useful for phones that are designated for calling emergency or
“hotline” numbers.
|
For SIP,
refer to
Cisco Unified Communications Manager System Guide, SIP
Dial Rules Configuration.
For
SCCP, refer to
Cisco Unified Communications Manager Administration
Guide, Directory Number Configuration chapter, Configuring PLAR section.
|
Programmable line keys
|
The
administrator can assign features to line buttons. Softkeys normally control
these features; for example, New Call, Call Back, End Call, and Forward All.
When the administrator configures these features on the line buttons, they
always remain visible, so users can have a “hard” New Call key.
|
For more
information, refer to:
- Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phones.
- Cisco Unified
Communications Manager Administration Guide, Phone Button Template
Configuration.
|
Protected calling
|
Provides
a secure (encrypted) connection between two phones. A security tone is played
at the beginning of the call to indicate that both phones are protected. Some
features, such as conference calling, shared lines, Extension Mobility, and
Join Across Lines are not available when protected calling is configured.
Protected calls are not authenticated.
|
For
additional information, refer to
Cisco Unified Communications Manager Security Guide.
|
Quality
Reporting Tool (QRT)
|
Allows
users to use the QRT softkey on a phone to submit information about problem
phone calls. QRT can be configured for either of two user modes, depending upon
the amount of user interaction desired with QRT.
|
For more
information refer to:
- Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phones.
- Cisco Unified
Communications Manager Features and Services Guide, Quality Report Tool.
|
Recording Tone
|
Indicates whether a recording tone (often referred to as a beep
tone) is enabled or disabled for the phone. If the recording tone option is
enabled, the phone plays the beep tone in both directions of every call,
regardless of whether the call actually gets recorded. The beep tone first
sounds when a call is answered. In Cisco IP Communicator 8.6.6 and its later
versions, the beep tone sounds to the recorder on the recording and while the
microphone is muted.
You
should notify your users if you enable this option. Default: Disabled
This
option is globally enabled using the Service Parameter Configuration page in
Cisco Unified Communications Manager.
|
For more
information, refer to the Cisco Unified Communications Manager Features and Services
Guide, "Monitoring and Recording” chapter.
|
Recording Tone Volume
|
Recording Tone Local Volume
|
Allow
you to adjust the recording tone volumes on the phone:
-
Recording Tone Local Volume: You can configure the volume of the
recording tone that is played locally on an agent machine.
-
Recording Tone Remote Volume: You can configure the volume of
the recording tone that is played to remote parties.
Both the parameters can take values between 0 and 100. 0: Mute. Default: 100.
These
features are available by default in Cisco IP Communicator Release 8.6.6 or
later. They are set in the Phone Settings page > Product Specific
Configuration Layout table in Cisco Unified Communications Manager (requires
Cisco Unified Communications Manager version 11.5 or later).
|
For more
information, refer to the Cisco Unified Communications Manager Features and Services
Guide, "Monitoring and Recording” chapter.
|
Recording Tone Remote Volume
|
Redial
|
Allows
users to call the most recently dialed phone number by pressing a softkey.
|
Requires
no configuration.
|
Ring
setting
|
Identifies ring type used for a line when a phone has another
active call.
|
For more
information refer to:
Cisco Unified
Communications Manager Administration Guide, Directory Number
Configuration.
|
Services
|
Allows
you to use the Cisco Unified IP Phone Services Configuration menu in Cisco
Unified Communications Manager Administration to define and maintain the list
of phone services to which users can subscribe.
|
For more
information refer to:
- Cisco Unified
Communications Manager Administration Guide, Cisco Unified IP Phone
Configuration.
- Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phone Services.
|
Services
URL button
|
Allows
users to access services from a programmable button rather than by using the
Services menu on a phone.
|
For more
information refer to:
- Cisco Unified
Communications Manager Administration Guide, Cisco Unified IP Phone
Configuration.
- Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phone Services.
|
Silent
Monitoring
|
Allows a
supervisor to silently monitor an active call. The supervisor cannot be heard
by either party on the call. The user might hear a monitoring audible alert
tone during a call when it is being monitored.
When a
call is secured, the security status of the call is displayed as a lock icon on
Cisco Unified IP Phones. The connected parties might also hear an audible alert
tone that indicates the call is secured and is being monitored.
Note
|
When
an active call is being monitored or recorded, you can receive or place
intercom calls; however, if you place an intercom call, the active call will be
put on hold, which causes the recording session to terminate and the monitoring
session to suspend. To resume the monitoring session, the party whose call is
being monitored must resume the call.
|
|
For more
information, refer to the
Cisco Unified Communications Manager Features and Services
Guide, Monitoring and Recording.
|
Single
Button Barge
|
Allows
users to press a line key to Barge or cBarge into a remote-in-use call on a
shared line.
|
For more
information, refer to:
Cisco Unified
Communications Manager Administration Guide, Device Pool Configuration.
Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phones.
Cisco Unified
Communications Manager Features and Services Guide, Barge and Privacy.
|
Speed
dialing
|
Dials a
specified number that has been previously stored.
|
For more
information refer to:
- Cisco Unified
Communications Manager Administration Guide, Cisco Unified IP Phone
Configuration.
- Cisco Unified
Communications Manager System Guide, Cisco Unified IP Phones.
|
Time
Zone Update
|
Updates
the Cisco IP Communicator with time zone changes.
|
For more
information, refer to the
Cisco Unified Communications Manager Administration
Guide, Date/Time Group Configuration.
|
Video
mode
(SCCP
phones only)
|
Allows a
user to select the video display mode for viewing a video conference, depending
on the modes configured in the system.
|
For more
information, refer to:
Refer to Cisco Unified
Communications Manager Administration Guide, Conference Bridge
Configuration.
Refer to
Cisco Unified Communications Manager System Guide,
Understanding Video Telephony.
|
Video
support
(SCCP
phones only)
|
Enable
video support on the phone.
|
For more
information refer to:
Cisco Unified
Communications Manager Administration Guide, Conference Bridge
Configuration.
Cisco Unified
Communications Manager System Guide, Understanding Video Telephony.
Cisco VT Advantage
Administration Guide, Overview of Cisco VT Advantage.
|
Voice-messaging system
|
Enables
callers to leave messages if calls are unanswered.
|
For more
information refer to:
- Cisco Unified
Communications Manager Administration Guide, Cisco Voice-Mail Port
Configuration.
- Cisco Unified
Communications Manager System Guide, Voice Mail Connectivity to Cisco
Unified Communications Manager.
|
VPN
Client
|
Provides
a VPN connection using SSL on Cisco Unified IP Phone 7975G, 7965G, and 7945G
for situations in which a phone is located outside a trusted network or when
network traffic between the phone and Cisco Unified Communications Manager must
cross untrusted networks.
(Supported only for the Cisco Unified IP Phone 7942G, 7945G,
7962G, 7965G, and 7975G.)
|
For more information, see
Cisco
Unified Communications Manager Security Guide, Virtual Private Network
Configurations.
|
Whisper
Announcement
|
Whisper
Announcement allows agents to hear a brief, pre-recorded message just before
they connect with each caller. The announcement is played only to the agent;
the caller hears ringing (based on existing ring tone patterns) while the
announcement plays.
While
the content of the announcement can be anything, you will typically want it to
contain information about the caller that helps prepare the agent to handle the
call.
|
|