Chapter 1. Get Started

Get Started Overview

Accessibility Features

Chapter 2. Off-Premise Support for IP Phones

Off-Premise Support for IP Phones Overview

Confirm and Update an Off-Premise Location with the Phone Display

Access Cisco Emergency Responder Off-Premises User Page

Location Fields

Add New Location

Update Your Location

Associate Your Location to Your Phone

Delete a Location Associated with Your Phone

Chapter 3. Safety and Performance Information

Documentation, Support, and Security Guidelines

Cisco Product Security

Important Information

Copyright Page

Chapter 1. Get Started

- Get Started Overview

- Accessibility Features

Get Started Overview

Cisco Emergency Responder allows your administrator to provide you with enhanced emergency 9-1-1 support by tracking the location of IP phones. When you place an emergency call from your IP phone, Emergency Responder directs the call to the appropriate Public Safety Answering Point (PSAP).

The Intrado V9-1-1 for Enterprise Service provides local routing and emergency service response for Intrado customers. Emergency Responder works in conjunction with Intrado to provide emergency services to phones located on the corporate network (on-premises) and phones located away from the corporate network (off-premises). Emergency Responder tracks the location of your on-premises IP phones, but you need to enter your location for your off-premises phones.

The Cisco Emergency Responder Off-Premises User page allows you to enter your location, assign your location to your phone, and add a new location. You can also confirm and update an off-premises location using your phone display, if you have upgraded to Cisco Unified Communications Manager 9.0 and Cisco Emergency Responder 9.0 and later, and if you are using a current phone model. Refer to the Cisco Emergency Responder Release Notes for a list of supported phone models. Your administrator must configure your phone as off-premises in Cisco Emergency Responder. Intrado validates and maintains the information. When you place an emergency call from your off-premises IP phone, Emergency Responder works in conjunction with Intrado to complete the emergency call to your local PSAP.

Accessibility Features

Cisco Emergency Responder provides functionality for users that allows them to access buttons in the window without using a mouse. These navigation shortcuts assist visually impaired or blind users with the application.

Use the following table as a guide for navigating the interface by using keyboard shortcuts.

Navigation Shortcuts for Cisco Emergency Responder

Keystroke

Action

Alt

Moves focus to the browser menu bar.

Enter

Chooses the item with focus (menu option, button, and so on).

Alt, arrow keys

Moves the focus between browser menus.

Spacebar

Toggles control; for example, check and uncheck a check box.

Tab

Moves focus to the next item in the tab order or to next control group.

Shift+Tab

Moves focus to the previous item or group in the tab order.

Arrow keys

Moves the focus among controls within a group.

Home

Moves the focus to the top of the window if more than one screen of information exists. Also, moves the focus to the beginning of a line of user-entered text.

End

Moves the focus to the end of a line of user-entered text.

Moves the focus to the bottom of the window if more than one screen of information exists.

Page Up

Scrolls up one screen.

Page Down

Scrolls down one screen.

Chapter 2. Off-Premise Support for IP Phones

- Off-Premise Support for IP Phones Overview

- Confirm and Update an Off-Premise Location with the Phone Display

- Access Cisco Emergency Responder Off-Premises User Page

- Location Fields

- Associate Your Location to Your Phone

- Delete a Location Associated with Your Phone

Off-Premise Support for IP Phones Overview

The Cisco Emergency Responder Off-Premises User page allows you to verify the status of your phone and the directory number assigned to that phone. A phone can be:

On-Premises

The phone is on the corporate network. Your administrator specifies a location that you cannot change.

Off-Premises

The phone is outside of the corporate network. You must enter your address in the location page and associate a location to the phone.

Unlocated

The phone is registered and assigned an Emergency Response Location (ERL), but a location is not associated to the phone. Contact your administrator for more information.

Not Discovered

The phone is not registered or Emergency Responder cannot discover the phone location, and the phone is not assigned an ERL. Contact your administrator for more information.

Complete the following tasks if you want to associate a location to an off-premises phone:

1. On the Configured Locations page, enter and validate your location.

2. On the Location Associations page, associate your location to your directory number.

After you associate a directory number to your address, you can make emergency calls from that phone and you can receive emergency services at that location.

You may be required to confirm or update your off-premises location. If this is the case, your phone displays your current off-premises location and you can select another off-premises location that is set up on the Cisco Emergency Responder Off-Premises User page. You must keep your off-premises location up to date to place emergency calls and receive emergency services at your off-premises location.

Note

If you dismiss the display before confirming or updating your off-premises location, you can recover the display by selecting Running Applications from the Services menu or by resetting the phone.

Confirm and Update an Off-Premise Location with the Phone Display

You can confirm and update an off-premises location using your phone display if you have upgraded to Cisco Unified Communications Manager 9.0 and Cisco Emergency Responder 9.0 and later. If your phone supports this feature, when the phone registers a screen appears for you to confirm or update your off-premises location.

Your administrator must configure your phone as off-premises in Cisco Emergency Responder, and your company must allow the off-premises location update before you can use the off-premises phone.

Note

If you close the phone display before you confirm or update a location, you can return to the display by selecting Running Applications from the Services menu or by resetting the phone.

For list of supported phones, refer the Cisco Emergency Responder Release Notes.

Procedure

Step 1

Connect and register your phone through an off-premises location. A disclaimer message appears. If the disclaimer message does not appear, this feature may not be configured correctly. Contact your administrator.

Step 2

Perform one of the following actions:

- Select Next on the phone. A list of phone locations is displayed. Go to Step 3.

- Select Reject. The phone registration is completed. The outgoing facility may not be available depending on the policy enforcement.

Step 3

Perform one of the following actions:

- Select a location from the displayed list. Go to Step 4.

- Select Add New.
The phone display shows the procedure for adding a new location. For additional information on adding a new location, see the Related Topics section below. Once you have added a new location, select it by choosing the new location from the displayed list. If the new location is not displayed, select Refresh.

- Select Refresh. The list of phone locations refreshes and your new locations display.

Step 4

Select Exit on the Confirmation message screen. Phone registration is completed. Use the phone normally.

Note:   As you confirm or update an off-premises location using your phone display, an error message might appear. Note the contents of the error message and contact your administrator for assistance. You can make outgoing calls from your phone, but 911 calls might be treated as defined by the administrator setting.

Related Tasks

Add New Location

Access Cisco Emergency Responder Off-Premises User Page

To access the Cisco Emergency Responder Off-Premises User page, follow these steps.

Procedure

Step 1

Obtain the User Options URL, the name that identifies the Emergency Responder Off-Premises user in the Navigation drop-down box, the user ID, and the default password from your system administrator.

Example:
User Options URL: <http://server_name/ccmuser/logon.asp>, where server_name is the host on which the web server is installed (the host is usually the same IP address or name as the Cisco Unified Communications Manager server).

User ID: <your user ID>

Default Password: <your password>

Step 2

Open a web browser on your computer, enter the URL (provided by your system administrator), and log in.
Note:
If you are a remote user authenticated in Cisco Unified Communications Manager, a notification message to change the password is displayed when the expiry is due.

Step 3

If you are prompted to accept security settings, click Yes or Install Certificate.
The Cisco Unified Communications Manager User Options page appears.

Step 4

Choose the Emergency Responder Off-Premises User page from the Navigation drop-down list in the top right corner. If this page is not listed in the drop-down menu, contact your system administrator.
The Cisco Emergency Responder Off-Premises User page appears.

Location Fields

Cisco Emergency Responder requires that you enter locations in the correct format. Review the information in the following table before you add or update a location, including the information in the Value Type column and any limitations noted in the Description column.

Location Fields

Field

Description

Value Type
(A = Alphabets, N = Numeric, S = Special Characters [# @ & * ( ) - _ + , . : ; " ' /] )

Location Name

This name is used to identify the address associated to your phone.

A

House Number

The number from the postal street address for the building. For example, 170 in 170 West Tasman Dr.

AN -(hyphen)

Prefix Directional

A leading directional indicator, if the street name contains one. For example, N for North.

Can be one of these directions:

- N

- S

- E

- W

- NE

- NW

- SE

- SW

Street Suffix

The street type.

Select the type from the drop-down list; the field is filled with one of the abbreviations accepted by the United States Postal Service Publication 28.

For example, AVE for Avenue.

A

You can also type in the suffix. You are limited to 4 characters.

Location

Additional location information used to identify the location of the phone.

ANS

You are limited to 60 characters.

State

The two-digit state abbreviation.

A

You are limited to 2 characters.

Zip Code

The postal zip code for the address.

AN - (Hyphen)

House Number Suffix

The number extension for the house number.

For example, /2.

ANS

Street Name

The street name from the postal address for the building. You are limited to 60 characters.

ANS

Post Directional

A trailing directional indicator if the street name contains one.

For example, N for North.

Can be one of these directions:

- N

- S

- E

- W

- NE

- NW

- SE

- SW

Community Name

The community name for the address, for example, a city, town, or district name.

ANS

You are limited to 32 characters.

Zip Code Extension

The postal zip code plus four number.

AN - (Hyphen)

You are limited to 4 characters.

- Add New Location

- Update Your Location

Add New Location

Before you can associate a location to a phone, you must first enter the location into Emergency Responder. When you have multiple locations, you must have a unique name to identify each unique location.

To add a location to Emergency Responder, follow these steps.

Before You Begin

Cisco Emergency Responder requires that you enter locations in the correct format. Review the Location Fields section before you add a new location.

Procedure

Step 1

From the Cisco Emergency Responder Off-Premises User page, choose Location. The Configured Locations page appears.

Step 2

Click Add New Locations.

Step 3

Enter your Preferred Location Name in the mandatory field. Use this name to identify this address when you associate your phone with this address.

Step 4

Enter your House Number in the mandatory field.

Step 5

Enter your Street Name in the mandatory field.

Step 6

Enter your Community Name in the mandatory field.

Step 7

Enter your State in the mandatory field.

Step 8

Enter your Zip Code in the mandatory field.

Note:   Emergency Responder can automatically populate the fields on the form. Search for your information at Intrado by entering the search criteria, clicking on Search, and choosing your address from the generated list of locations.

Step 9

Click Save.

Step 10

To validate your address, click Validate.

Update Your Location

When you have an existing location record, you can just update the information for that one record.

Before you can associate a location to a phone, you must first enter the location into Emergency Responder. When you have multiple locations, you must have a unique name to identify each unique location.

To update a location, follow these steps.

Before You Begin

Cisco Emergency Responder requires that you enter locations in the correct format. Review the Location Fields section before you update a new location.

Procedure

Step 1

From the Cisco Emergency Responder Off-Premises User page, choose Location.
The Configured Locations page appears.

Step 2

Click the Edit icon for the location that you want to update.
The Update Locations page appears.

Step 3

Enter your Preferred Location Name in the mandatory field. Use this name to identify this address when you associate your phone with this address.

Step 4

Enter your House Number in the mandatory field.

Step 5

Enter your Community Name in the mandatory field.

Step 6

Enter your State in the mandatory field.

Step 7

Enter your Zip Code in the mandatory field.

Note:   To have Emergency Responder automatically populate the fields on the form, you can search for existing information by entering the search criteria, clicking on Search, and choosing your address from the list of locations that is returned from the search.

Step 8

Click Update.
Important:
Updating the information in the location record only updates the Emergency Responder and not the information at Intrado. To update the information at Intrado, you must associate the location to the phone again.

Step 9

To verify the validity of your address with Intrado, click Validate.

Associate Your Location to Your Phone

After you add a location to Emergency Responder, you can associate the location to your phone.

To associate your location to your phone, follow these steps.

Procedure

Step 1

From the Cisco Emergency Responder Off-Premises User page, choose Phones. The Location Association page appears.

Step 2

To associate a location to a phone, click the corresponding Assign link.

Step 3

Choose a location from the Select Location drop-down list.

Step 4

Click Associate Location.

Delete a Location Associated with Your Phone

To delete a location that is associated with a phone, follow these steps.

Procedure

Step 1

From the Cisco Emergency Responder Off-Premises User page, choose Phones. The Location Association page appears.

Step 2

To delete a location that is associated to a phone, click the Delete link that corresponds to the directory number.

Step 3

The status of the delete operation is displayed at the top of the web page and the Associated Location field for this phone displays "No associated locations."

Chapter 3. Safety and Performance Information

- Documentation, Support, and Security Guidelines

- Cisco Product Security

- Important Information

Documentation, Support, and Security Guidelines

For information about obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

Cisco Product Security

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

For more information about U.S. export regulations, go to Click Here .

Important Information

Cisco Virtual Office (CVO) and Cisco Emergency Responder do not include the capability to automatically locate remote devices that are not on the customer premises. It is your responsibility before using an off-premises device to provide your correct and current location data. If you place an emergency call from an off-premises device without providing your location, your emergency call may be delivered to an inappropriate emergency service responder, or with an incorrect location.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Click Here . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)