Contents
- Cisco Emergency Responder 10.0(2)
- New Features
- Hardware and Software Requirements
- Supported Hardware and Software
- Required Software
- Recommended Software
- Supported Phones
- Supported Voice-Ready LAN Switches
- Supported Cisco Routers
- Supported Switch Modules and Network Modules
- Supported Cisco UCS Platforms
- VMware Support
- Supported OVAs and Capacity
- Related Documentation
- Important Notes
- Cisco Emergency Responder 10.0(2) Supported Upgrades
- Caveats
- Access Cisco Bug Search
- Cisco Emergency Responder 10.0(2) Resolved Caveats
- Documentation, Service Requests, and Additional Information
First Published:
Last Updated:
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Cisco Emergency Responder 10.0(2)
New Features
Cisco Emergency Responder Release 10.0(2) provides support for Cisco Unified Communication Manager Release 10.5(1). This release does not provide any additional features.
Hardware and Software Requirements
The following sections provide information about hardware and software requirements for Cisco Emergency Responder.
Supported Hardware and Software
Cisco Emergency Responder supports a variety of hardware and software components, as described in the following tables:
Table 1: Required Software
Table 2: Recommended Software
Table 3: Supported Phones
Table 4: Supported Voice-Ready LAN Switches
Table 5: Supported Cisco Routers
Table 6: Supported Switch Modules and Network Modules
Note
The support can differ between the types of hardware; read the sections carefully to determine how Emergency Responder operates with the devices that you use.
Warning
Cisco Unified Communications Manager 10.5(1) is not compatible with versions of Cisco Emergency Responder earlier than 10.0(2). To maintain compatibility of Cisco Emergency Responder and Cisco Unified Communications Manager, upgrade Cisco Emergency Responder to Release 10.0(2) before upgrading Cisco Unified Communications Manager to Release 10.5(1).
Required Software
The following table lists required software that you must install to use Emergency Responder.
Recommended Software
The following table lists optional software that is recommended for use with Cisco Emergency Responder.
Table 2 Recommended Software Item
Minimum Software Release
Description
Email server
Any SMTP email server
Used to send email notifications to onsite alert (security) personnel. If you use an SMTP email paging server, personnel are paged instead of emailed.
Cisco Unified Operations Manager
Release 10.5
Used to monitor the health and functionality of Emergency Responder.
Supported Phones
The following table lists the different types of phones that support Emergency Responder. The support that Emergency Responder supplies differs depending on the type of phone and the type of switch port to which the phone is attached.
Table 3 Supported Phones Phones
Description
Phones that are automatically tracked using Cisco Discovery Protocol
- Skinny Call Control Protocol (SCCP) on Cisco Unified IP Phone 8945, 8941, 7985, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7937, 7936, 7935, 7931, 7912, 7911, 7910, 7906, 6961, 6945, 6941, 6921, 6911, 6901
- Session Initiation Protocol (SIP) on Cisco Unified IP Phone 9971, 9951, 8961, 8945, 8941, 8831, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7912, 7911, 7906, 6961, 6945, 6941, 6921, 6911, 6901, 3911, 3905; Cisco IP Phone 7821, 7841, 7861; Cisco IP Video Phone E20; Cisco TelePresence EX60, EX90, and MX200; Cisco TelePresence System Quick Set C20 and Cisco TelePresence Codec C40, C60, and C90
These phones do not require any special Emergency Responder configuration. However, you must enable Cisco Discovery Protocol on the switches.
Note Although Cisco Analog Telephone Adapter (ATA) phones support Cisco Discovery Protocol and SCCP, Emergency Responder cannot automatically track them. You can add ATA phones manually and assign them to an Emergency Response Location (ERL). Emergency Responder will route calls from ATA phones based on the assigned ERL.
Note Cisco IP Communicator can be tracked using Cisco Discovery Protocol only when it is installed with the Device ID containing the MAC address of the wired network interface and operating over a wired network interface.
Phones that you can track using IP subnet
- Cisco Unified Wireless IP Phone 7920, 7921G, 7925G, 7925G-EX, 7926G, and Cisco Cius
VXC 6215
- Cisco IP Communicator
- Cisco UC Integration for Microsoft Office Communicator, Cisco UC Integration for Microsoft Lync, Cisco Jabber, Cisco Unified Personal Communicator, and third-party SIP phones
- Any Cisco Unified IP Phone or third-party SIP phone that is connected to Cisco or third-party switches that are not discovered or supported by Emergency Responder
To track these phones, you must configure the subnet and then assign ERLs to the configured subnets.
Note Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address from Call Signaling Telephony setting is enabled. Phones that you can manually define or track using IP subnet
These phones are supported only if their calls are routed by Cisco Unified Communications Manager.
Note Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address From Call Signaling Telephony setting is enabled. Phones supported for off-premises location confirmation and update with the Remote Worker Emergency Calling feature in Unified Communications Manager 9.0 and later
When configured for off-premises use in Unified Communications Manager 9.0 and later, these phones provide displays for off-premises users to confirm or update their off-premises location.
Note If the user dismisses the display before confirming or updating the location, the location can be recovered by selecting Running Applications from the Services menu or by resetting the phone. Supported Voice-Ready LAN Switches
The following table lists the LAN switch models that Emergency Responder supports. A LAN switch model is supported only if the SNMP System Object ID appears in this table, regardless of the LAN switch configuration or software release.
Note
Emergency Responder requires SNMP Version 1, Version 2, Version 2c, or Version 3 for automatic tracking of Cisco Unified IP Phones by connected switch ports.
Table 4 Supported Voice-Ready LAN Switches Series
(Ethernet Ports Only)
Supported Device
System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB
Catalyst 2940
2940-8TF
1.3.6.1.4.1.9.1.542
2940-8TT
1.3.6.1.4.1.9.1.540
Catalyst 2950
2950-12
1.3.6.1.4.1.9.1.323
2950-24
1.3.6.1.4.1.9.1.324
2950C-24
1.3.6.1.4.1.9.1.325
2950G-24-EI-DC
1.3.6.1.4.1.9.1.472
2950S-24
1.3.6.1.4.1.9.1.430
2950SX-24
1.3.6.1.4.1.9.1.480
2950SX-48
1.3.6.1.4.1.9.1.560
Catalyst 2960
2960-24LT-L
1.3.6.1.4.1.9.1.951
2960-24PC-L
1.3.6.1.4.1.9.1.950
2960-24-S
1.3.6.1.4.1.9.1.929
2960-24TC-L
1.3.6.1.4.1.9.1.694
2960-24TC-S
1.3.6.1.4.1.9.1.928
2960-24TT-L
1.3.6.1.4.1.9.1.716
2960-48PST-L
1.3.6.1.4.1.9.1.1016
2960-48TC-L
1.3.6.1.4.1.9.1.695
2960-48TC-S
1.3.6.1.4.1.9.1.927
2960-48TT-L
1.3.6.1.4.1.9.1.717
2960-48TT-S
1.3.6.1.4.1.9.1.1005
2960-8TC-L
1.3.6.1.4.1.9.1.798
2960-8TC-S
1.3.6.1.4.1.9.1.1006
2960G-24TC-L
1.3.6.1.4.1.9.1.696
2960G-48TC-L
1.3.6.1.4.1.9.1.697
2960G-8TC-L
1.3.6.1.4.1.9.1.799
2960PD-8TT-L
1.3.6.1.4.1.9.1.952
2960-48PST-S
1.3.6.1.4.1.9.1.1148
2960-24LC-S
1.3.6.1.4.1.9.1.1146
2960-24PC-S
1.3.6.1.4.1.9.1.1147
Catalyst 2960-C
2960CPD-8PT-L
1.3.6.1.4.1.9.1.1315
2960C-8PC-L
1.3.6.1.4.1.9.1.1366
2960C-12PC-L
1.3.6.1.4.1.9.1.1367
Catalyst 2960-S
2960S Stack
1.3.6.1.4.1.9.1.1208
2960S-24PD-L
1.3.6.1.4.1.9.1.1261
2960S-24PS-L
1.3.6.1.4.1.9.1.1265
2960S-48FPD-L
1.3.6.1.4.1.9.1.1258
2960S-48FPS-L
1.3.6.1.4.1.9.1.1263
2960S-48LPD-L
1.3.6.1.4.1.9.1.1259
2960S-48LPS-L
1.3.6.1.4.1.9.1.1264
Catalyst 2960X
Catalyst 2960X-48LPD-L
1.3.6.1.4.1.9.1.1691
Catalyst 2960X-48TD-L
1.3.6.1.4.1.9.1.1692
Catalyst 2960X-24TD-L
1.3.6.1.4.1.9.1.1694
Catalyst 2960X-48FPS-L
1.3.6.1.4.1.9.1.1695
Catalyst 2960X-48LPS-L
1.3.6.1.4.1.9.1.1696
Catalyst 2960X-48TS-L
1.3.6.1.4.1.9.1.1698
Catalyst 2960X-24TS-L
1.3.6.1.4.1.9.1.1699
Catalyst 2960X-24PSK-L
1.3.6.1.4.1.9.1.1700
Catalyst 2960X-48LPS-S
1.3.6.1.4.1.9.1.1701
Catalyst 2960X-24PS-S
1.3.6.1.4.1.9.1.1702
Catalyst 2960X-48TS-LL
1.3.6.1.4.1.9.1.1703
Catalyst 2960X-24TS-LL
1.3.6.1.4.1.9.1.1704
Catalyst 2960X-24PS-L
1.3.6.1.4.1.9.1.1697
Catalyst 2960X-24PD-L
1.3.6.1.4.1.9.1.1693
Catalyst 2960X-48FPD-L
1.3.6.1.4.1.9.1.1690
Catalyst 2960XR
Catalyst 2960XR-24PD-I
1.3.6.1.4.1.9.1.1800
Catalyst 2960XR-24TD-I
1.3.6.1.4.1.9.1.1801
Catalyst 2960XR-48FPS-I
1.3.6.1.4.1.9.1.1802
Catalyst 2960XR-48LPS-I
1.3.6.1.4.1.9.1.1803
Catalyst 2960XR-48TS-I
1.3.6.1.4.1.9.1.1804
Catalyst 2960XR-24PS-I
1.3.6.1.4.1.9.1.1805
Catalyst 2960XR-24TS-I
1.3.6.1.4.1.9.1.1806
Catalyst 2960XR-48FPD-L
1.3.6.1.4.1.9.1.1807
Catalyst 2960XR-48LPD-L
1.3.6.1.4.1.9.1.1808
Catalyst 2960XR-48PD-L
1.3.6.1.4.1.9.1.1809
Catalyst 2960XR-24PD-L
1.3.6.1.4.1.9.1.1810
Catalyst 2960XR-24TD-L
1.3.6.1.4.1.9.1.1811
Catalyst 2960XR-48FPS-L
1.3.6.1.4.1.9.1.1812
Catalyst 2960XR-48LPS-L
1.3.6.1.4.1.9.1.1813
Catalyst 2960XR-48TS-L
1.3.6.1.4.1.9.1.1814
Catalyst 2960XR-24PS-L
1.3.6.1.4.1.9.1.1815
Catalyst 2960XR-24TS-L
1.3.6.1.4.1.9.1.1816
Catalyst 2960XR-48FPD-I
1.3.6.1.4.1.9.1.1797
Catalyst 2960XR-48LPD-I
1.3.6.1.4.1.9.1.1798
Catalyst 2960XR-48TD-I
1.3.6.1.4.1.9.1.1799
Catalyst 2975
2975GS-48PS-L
1.3.6.1.4.1.9.1.1067
2975GS-48PS-L-Stack
1.3.6.1.4.1.9.1.1068
Catalyst 3550
3550-24-DC
1.3.6.1.4.1.9.1.452
Catalyst 3560
3560-12PC-S
1.3.6.1.4.1.9.1.1015
3560-24PS
1.3.6.1.4.1.9.1.563
3560-24TS
1.3.6.1.4.1.9.1.633
3560-48PS
1.3.6.1.4.1.9.1.564
3560-48TS
1.3.6.1.4.1.9.1.634
3560-8PC
1.3.6.1.4.1.9.1.797
3560G-24PS
1.3.6.1.4.1.9.1.614
3560G-24TS
1.3.6.1.4.1.9.1.615
3560G-48PS
1.3.6.1.4.1.9.1.616
3560G-48TS
1.3.6.1.4.1.9.1.617
3560V2-24PS
1.3.6.1.4.1.9.1.1021
3560V2-48PS
1.3.6.1.4.1.9.1.1025
Catalyst 3560-C
3560CG-8PC-S
1.3.6.1.4.1.9.1.1317
3560CPD-8PT-S
1.3.6.1.4.1.9.1.1368
3560C-8PC-S
1.3.6.1.4.1.9.1.1466
3560C-12PC-S
1.3.6.1.4.1.9.1.1465
Catalyst 3560-E
3560E-12D
1.3.6.1.4.1.9.1.930
3560E-12SD
1.3.6.1.4.1.9.1.956
3560E-24PD
1.3.6.1.4.1.9.1.795
3560E-24TD
1.3.6.1.4.1.9.1.793
3560E-48PD
1.3.6.1.4.1.9.1.796
3560E-48TD
1.3.6.1.4.1.9.1.794
Catalyst 3560-X
3560X-24P (-L/S/E)
1.3.6.1.4.1.9.1.1228
3560X-48PF (-L/S/E)
1.3.6.1.4.1.9.1.1229
3560X-48P (-L/S/E)
1.3.6.1.4.1.9.1.1229
Catalyst 3650
Catalyst C3650-24TS (-L/S/E)
1.3.6.1.4.1.9.1.1823
Catalyst C3650-48TS (-L/S/E)
1.3.6.1.4.1.9.1. 1824
Catalyst C3650-24PS (-L/S/E)
1.3.6.1.4.1.9.1. 1825
Catalyst C3650-48PS (-L/S/E)
1.3.6.1.4.1.9.1. 1826
Catalyst C3650-24TD (-L/S/E)
1.3.6.1.4.1.9.1. 1827
Catalyst C3650-48TD (-L/S/E)
1.3.6.1.4.1.9.1. 1828
Catalyst C3650-24PD (-L/S/E)
1.3.6.1.4.1.9.1. 1829
Catalyst C3650-48PD (-L/S/E)
1.3.6.1.4.1.9.1.1830
Catalyst C3650-Stack (-L/S/E)
1.3.6.1.4.1.9.1.1830
Catalyst C3650-48PQ (-L/S/E)
1.3.6.1.4.1.9.1.1881
Catalyst C3650-48TQ (-L/S/E)
1.3.6.1.4.1.9.1.1882
Catalyst 3750
3750 Stack
1.3.6.1.4.1.9.1.516
3750-24FS
1.3.6.1.4.1.9.1.656
3750-24PS
1.3.6.1.4.1.9.1.536
3750-24TS
1.3.6.1.4.1.9.1.513
3750-48PS
1.3.6.1.4.1.9.1.535
3750-48TS
1.3.6.1.4.1.9.1.512
3750G-12S
1.3.6.1.4.1.9.1.530
3750G-12S-SD
1.3.6.1.4.1.9.1.688
3750G-16TD
1.3.6.1.4.1.9.1.591
3750G-24PS
1.3.6.1.4.1.9.1.602
3750G-24T
1.3.6.1.4.1.9.1.514
3750G-24TS
1.3.6.1.4.1.9.1.511
3750G-24TS-1U
1.3.6.1.4.1.9.1.624
3750G-24WS-S25
1.3.6.1.4.1.9.1.778
3750G-24WS-S50
1.3.6.1.4.1.9.1.779
3750G-48PS
1.3.6.1.4.1.9.1.603
3750G-48TS
1.3.6.1.4.1.9.1.604
3750V2-24PS
1.3.6.1.4.1.9.1.1023
3750V2-48PS
1.3.6.1.4.1.9.1.1027
Catalyst 3750-X
3750X-48P (-L/E)
1.3.6.1.4.1.9.1.1225
3750X-48PF (-L/S/E)
1.3.6.1.4.1.9.1.1225
3750X-48P (-L/S)
1.3.6.1.4.1.9.1.1225
3750X-24P (-L/S/E)
1.3.6.1.4.1.9.1.1224
Catalyst 3750 Metro
3750-24TE-M
1.3.6.1.4.1.9.1.574
Catalyst 3750-E
3750E-24PD
1.3.6.1.4.1.9.1.792
3750E-24TD
1.3.6.1.4.1.9.1.789
3750E-48PD
1.3.6.1.4.1.9.1.791
3750E-48TD-S
1.3.6.1.4.1.9.1.790
Catalyst 3850
Catalyst C3850-24U (-L/S/E)
1.3.6.1.4.1.9.1.1767
Catalyst C3850-48U (-L/S/E)
1.3.6.1.4.1.9.1.1768
3850-48P (-L/S/E)
1.3.6.1.4.1.9.1.1641
3850-24P (-L/S/E)
1.3.6.1.4.1.9.1.1642
3850-48T (-L/S/E)
1.3.6.1.4.1.9.1.1643
3850-24T (-L/S/E)
1.3.6.1.4.1.9.1.1644
Catalyst 3850-12S-S
1.3.6.1.4.1.9.1.1880
Catalyst 3850-12S-E
1.3.6.1.4.1.9.1.1880
Catalyst 3850-24S-S
1.3.6.1.4.1.9.1.1879
Catalyst 3850-24S-E
1.3.6.1.4.1.9.1.1879
Catalyst 4500
4503
1.3.6.1.4.1.9.5.58
4503
1.3.6.1.4.1.9.1.503
4506
1.3.6.1.4.1.9.5.59
4506
1.3.6.1.4.1.9.1.502
4507
1.3.6.1.4.1.9.1.501
4510
1.3.6.1.4.1.9.1.537
Catalyst 4500-E
4503-E
1.3.6.1.4.1.9.1.874
4506-E
1.3.6.1.4.1.9.1.875
4507R-E
1.3.6.1.4.1.9.1.876
4510R-E
1.3.6.1.4.1.9.1.877
4507R+E
1.3.6.1.4.1.9.1.1286
4510R+E
1.3.6.1.4.1.9.1.1287
Catalyst 4900
4948
1.3.6.1.4.1.9.1.626
4948-10GE
1.3.6.1.4.1.9.1.659
Catalyst 6500
6503
1.3.6.1.4.1.9.5.56
6503
1.3.6.1.4.1.9.1.449
6504
1.3.6.1.4.1.9.1.657
6506
1.3.6.1.4.1.9.5.45
6506
1.3.6.1.4.1.9.1.282
6509
1.3.6.1.4.1.9.5.44
6509
1.3.6.1.4.1.9.1.283
6509-NEB
1.3.6.1.4.1.9.5.61
6513
1.3.6.1.4.1.9.5.50
6513
1.3.6.1.4.1.9.1.400
Catalyst 6500-E
6509-E
1.3.6.1.4.1.9.1.283
6506-E
1.3.6.1.4.1.9.1.282
6504-E
1.3.6.1.4.1.9.1.657
6503-E
1.3.6.1.4.1.9.1.449
Catalyst 6800ia
Catalyst 6800ia-48FPD-L
1.3.6.1.4.1.9.1.1866
Catalyst 6800ia-48TD-L
1.3.6.1.4.1.9.1.1867
Catalyst 68xx
Catalyst 68xx Virtual Switch
1.3.6.1.4.1.9.1.1934
Catalyst 6880-X
Catalyst 6880-XLE
1.3.6.1.4.1.9.1.1784
Catalyst 6807-XL
Catalyst 6807-XL
1.3.6.1.4.1.9.1.1765
Catalyst Express 500
500-24LC
1.3.6.1.4.1.9.1.725
500-24PC
1.3.6.1.4.1.9.1.726
500-24TT
1.3.6.1.4.1.9.1.724
500G-12TC
1.3.6.1.4.1.9.1.727
Catalyst Express 520
520-24LC
1.3.6.1.4.1.9.1.933
520-24PC
1.3.6.1.4.1.9.1.934
520-24TT
1.3.6.1.4.1.9.1.932
520-8PC
1.3.6.1.4.1.9.1.897
520G-24TC
1.3.6.1.4.1.9.1.935
Cisco ME 4900
ME 4924-10GE
1.3.6.1.4.1.9.1.788
Supported Cisco Routers
The following table lists the Cisco routers Emergency Responder supports.
Table 5 Supported Cisco Routers Series
(Ethernet Ports Only)
Supported Device
System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB
Cisco 1800
Cisco 1861-SRST-B/K9
1.3.6.1.4.1.9.1.904
Cisco 1861-SRST-C-B/K9
1.3.6.1.4.1.9.1.939
Cisco 1861-SRST-C-F/K9
1.3.6.1.4.1.9.1.940
Cisco 1861-SRST-F/K9
1.3.6.1.4.1.9.1.905
Cisco 1861-UC-2BRI-K9
1.3.6.1.4.1.9.1.902
Cisco 1861-UC-4FXO-K9
1.3.6.1.4.1.9.1.903
Cisco1861
1.3.6.1.4.1.9.1.1065
Cisco 1900
Cisco 1905
1.3.6.1.4.1.9.1.1192
Cisco 1921
1.3.6.1.4.1.9.1.1191
Cisco 1941
1.3.6.1.4.1.9.1.1047
Cisco 2800
Cisco 2811
1.3.6.1.4.1.9.1.576
Cisco 2821
1.3.6.1.4.1.9.1.577
Cisco 2851
1.3.6.1.4.1.9.1.578
Cisco 2900
Cisco 2911
1.3.6.1.4.1.9.1.1045
Cisco 2921
1.3.6.1.4.1.9.1.1044
Cisco 2951
1.3.6.1.4.1.9.1.1043
Cisco 3800
Cisco 3825
1.3.6.1.4.1.9.1.543
Cisco 3845
1.3.6.1.4.1.9.1.544
Cisco 3900
Cisco 3925
1.3.6.1.4.1.9.1.1042
Cisco 3925E
1.3.6.1.4.1.9.1.1144
Cisco 3945
1.3.6.1.4.1.9.1.1041
Cisco 3945E
1.3.6.1.4.1.9.1.1145
Supported Switch Modules and Network Modules
Emergency Responder supports the following switch modules and network modules.
Table 6 Supported Switch Modules and Network Modules Switch Modules and Network Modules
System Object ID from CISCO-PRODUCTS-MIB
Cisco SM-ES2-16-P
1.3.6.1.4.1.9.1.1048
Cisco SM-ES3-16-P
1.3.6.1.4.1.9.1.1049
Cisco SM-ES3G-16-P
1.3.6.1.4.1.9.1.1050
Cisco SM-ES2-24-P
1.3.6.1.4.1.9.1.1052
Cisco SM-ES3-24-P
1.3.6.1.4.1.9.1.1053
Cisco SM-ES3G-24-P
1.3.6.1.4.1.9.1.1054
Cisco SM-D-ES3-48-P
1.3.6.1.4.1.9.1.1056
Cisco SM-D-ES3G-48-P
1.3.6.1.4.1.9.1.1057
NME-16ES-1G
1.3.6.1.4.1.9.1.702
NME-16ES-1G-P
1.3.6.1.4.1.9.1.663
NME-X-23ES-1G
1.3.6.1.4.1.9.1.703
NME-X-23ES-1G-P
1.3.6.1.4.1.9.1.664
NME-XD-24ES-2S-P
1.3.6.1.4.1.9.1.665
NME-XD-48ES-2S-P
1.3.6.1.4.1.9.1.666
Note
Switch modules and network modules use the System Object IDs of the routers into which they are inserted.
Support for ISR-G2 SM and NM requires installation of the Cisco Options Package (COP) file. Download the COP file from the Download Software page on Cisco.com
Supported Cisco UCS Platforms
For information about supported Cisco Unified Computing System (UCS) platforms, see the Unified Communications Virtualization Supported Applications section of the Cisco documentation wiki.
VMware Support
For information about VMware, see the Unified Communications VMWare Requirements section of the Cisco documentation wiki at http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements.
Supported OVAs and Capacity
For information about OVAs, administrators should see the Unified Communications Virtualization Downloads (including OVA/OVF Templates) section of the Cisco documentation wiki at http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates).
Related Documentation
Cisco Emergency Responder Documentation
See the publications for Cisco Emergency Responder. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Important Notes
Cisco Emergency Responder 10.0(2) Supported Upgrades
Cisco Emergency Responder 10.x and later is supported on Cisco Unified Computing System(UCS) and other virtual platforms only. All existing installations on Media Convergence Servers (MCS) should be migrated to UCS before upgrading to Cisco Emergency Responder 10.0(2).
Direct upgrades to Cisco Emergency Responder 10.0(2) are supported only from the following releases:
Note
To improve software integrity protection, Cisco Emergency Responder 10.0(2) has been signed with new RSA v3 keys to resolve the CDET "CSCuo53520". Upgrade from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) requires the installation of RSA v3 Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.0(2). For more information on the COP file, refer the following link http://www.cisco.com/web/software/282204704/18582/RSA3ver4.pdf
Also, upgrading from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 requires the installation of a Refresh Upgrade Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.0(2).
Direct upgrades from Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x, or Cisco Emergency Responder 8.0 to Cisco Emergency Responder 10.0(2) are not supported. Customers must first complete an upgrade to Cisco Emergency Responder 8.6.
- If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x, or Cisco Emergency Responder 8.0 is installed on an MCS model that is supported by Cisco Emergency Responder 8.6 or supported through Bridge Upgrade of the system, the customer must first upgrade to Cisco Emergency Responder 8.6, migrate to UCS, and then upgrade to Cisco Emergency Responder 10.0(2).
- If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 is installed on MCS, which is not supported by Cisco Emergency Responder 8.6, the customer must perform a fresh installation of Cisco Emergency Responder 10.0(1) and then upgrade to Cisco Emergency Responder 10.0(2).
Note
Cisco Emergency Responder 10.0(2) upgrade image is available on the Software Download page on Cisco.com.Caveats
This section contains information about accessing the Cisco Bug Search to find open caveats and resolved caveats.
Access Cisco Bug Search
ProcedureKnown problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using Cisco Bug Search.
Cisco Emergency Responder 10.0(2) Resolved Caveats
The following table lists severity 1, 2, and 3 defects that are resolved for Cisco Emergency Responder 10.0(2).
For more information about an individual caveat, click the Identifier. You must be a registered Cisco.com user to access this online information.
Because a caveat's status continually changes, this table only reflects a snapshot of the caveats that were resolved at the time this report was compiled. For an updated view of resolved caveats, access Bug Toolkit as described in Access Cisco Bug Search.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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