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ata190-rn-121

Release Notes for Cisco ATA 190 Analog Telephone Adapter Firmware Version 1.2.1

Published: July 10, 2015

These Release Notes provide information about Cisco ATA 190 Analog Telephone Adapter firmware version 1.2.1.

IMPORTANT:

As with any firmware release, read these release notes before you upgrade the firmware.

Changes in Firmware Version 1.2.1

For the Cisco ATA 190 Analog Telephone Adapter, support is added in firmware version 1.2.1 for the following features:

- Support modem call.

- Firmware is signed in K3 format.

- Add Log module—See the “Add Log Module” section for details.

- Register with IP instead of FQDN—See the “Register with IP Instead of FQDN” section for details.

- Support Reorder Delay and RTP Packet Time configuration on Device page of Cisco Unified Communications Manager.

- Fix IVR invalid issue when DHCP Server is not configured.

- Second line can be disabled—See “Second Line Can Be Disabled” section for details.

- Enable FAX Detect options on ATA 190 web page, Voice > Line > Audio Configuration :

– FAX V21 Detect Enable

– FAX CNG Detect Enable

- Enable RING options on ATA 190 web page, Voice > Regional > Ring and Call Waiting Tone Spec :

– Ring Waveform

– Ring Frequency

– Ring Voltage

Add Log Module

Prior to version 1.2.1, ATA 190 could only send voice syslog package to network. To capture the syslog, the customer was required to use the Wireshark tool or use the syslog tool.

Version 1.2.1 introduces the Syslog-ng daemon. With Syslog-ng, the user can capture both system log and voice log. Syslog-ng can direct the log to a local file or to a remote syslog server. The local log file can be downloaded through a web page and is convenient for troubleshooting on the customer side.

Output Voice syslog to Network Directly

1. Set syslog server IP Address and Port on Administration > Log > Log Setting window. (If you are setting for the first time or you change the values, you must reboot the box manually.)

2. Set Voice > Provisioning > Debug Level as boot info .

3. Set Voice > System > Debug Level as required.

4. Set Voice > System > Syslog Output Method as Direct .

5. Set Voice > Line1 ( or Line2) >SIP Debug Option as full

Capture Voice syslog Through Web Page

1. Access the Administration > Log > Log Module window.

– Enable Status . Set System (or Kernel) Priority to Debug . Enable Local .

2. Set local Log Size on the Administration > Log > Log Setting window.

3. Set Voice > Provisioning > Debug Level as boot info .

4. Set Voice > System > Debug Level as required.

5. Set Voice > System > Syslog Output Method as Syslog-daemon .

6. Download log on the Administration > Log > Log Viewer window.

Register with IP Instead of FQDN

Register to Cisco Unified Communications Manager with IP, not with a fully qualified domain name (FQDN). This feature is compatible with ATA 187 behavior. With this feature, the ATA 190 can work well in redundancy mode.

When working with Cisco Unified Communications Manager, the ATA 190 obtains the configuration file from Cisco Unified Communications Manager. Usually, the Cisco Unified Communications Manager node information is provided in the FQDN format. Starting with firmware version 1.2.1, the ATA 190 translates FQDN into IP and uses the IP address to register with Cisco Unified Communications Manager.

If the FQDN cannot be parsed into IP, the ATA 190 uses the IP of TFTP server from which the configuration file was obtained.

Second Line Can Be Disabled

Starting with version 1.2.1, the user can choose to disable the second port on a Cisco ATA 190 box. By doing so, the customer can save on the cost of a license.

Users can simply enable or disable the second port on the ATA 190 web page.

After an enable or disable operation, the ATA 190 resets so that the change can take effect.

When disabled, the ATA 190 does not retrieve the configuration file from Cisco Unified Communications Manager for this port.

Configuration

1. On the Cisco ATA 190 web page, go to Voice > Line 2 > Line Enable .

2. Choose yes to enable or no to disable.

3. Click Submit . Wait for 40 seconds for the change to take effect.

Upgrade and Downgrade Rules

Note Version 1.2.1 supports the new Silicon Labs chip and the rules that the following table provides.

In the table, these abbreviations apply:

- NFW – New firmware that supports the old and new Silicon Labs chip, 1.1.1(001)/1.1.2/1.2.1 and later versions

- OFW – Old firmware that does not support the new Silicon Labs chip, known version 1.1.0(006)

Hardware and Firmware Compatibility

OFW [1.1.0(006)]

NFW [1.1.1(001)/1.1.2 /1.2.1 or Later]

Box with new Silicon Labs chip*

* Has HID format 1.1.x.

N

Y

Box with old Silicon Labs chip

Y

Y

Installation Notes

Install Cisco Unified Communications Manager

Before you use the Cisco Analog Telephone Adapter with Cisco Unified Communications Manager 8.5, 8.6, 9.1, 10.5, or higher, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Note Besides Cisco Unified Communications Manager, the Cisco ATA 190 can also work with Cisco Unified Communications Manager Express and Cisco Unified Survivable Remote Site Telephony (SRST). Refer to the “Related Documentation” section for more information.

To download and install the Cisco Unified Communications Manager version, follow these steps:

Procedure

Step 1 Go to the following URL:

http://www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/index.html

Step 2 Click Download Software for this Product .

Step 3 Choose your Cisco Unified Communications Manager version.

Install Firmware Release

Note Install the QED file of the ATA 190 on Cisco Unified Communications Manager before you upgrade the firmware of the ATA 190.

To download and install the ATA 190 firmware, follow these steps:

Procedure

Note For Cisco Unified Communications Manager versions prior to 10.x, a K3 plug-in is needed for successful installation of the K3 format QED and firmware.

The K3 plug-in is ciscocm.version3-keys.cop.sgn, which you can download from this URL:

https://software.cisco.com/download/release.html?mdfid=284510097&flowid=45900&softwareid=282204704&release=COP-Files&relind=AVAILABLE&rellifecycle=&reltype=latest

For more information about the RSA Version-3 Key COP file, see this URL:

http://www.cisco.com/web/software/282204704/18582/RSA3ver4.pdf

Step 1 Go to the following URL:

http://www.cisco.com/c/en/us/support/unified-communications/ata190-2-port-adapter/model.html

Step 2 Click the Downloads tab.

Step 3 Click Download Options.

Step 4 Choose 1.2.1 under the Latest Releases folder.

Step 5 To download the SIP firmware for the ATA 190, click the Download or Add to cart button and follow the prompts.

Note Add both the QED and the COP firmware files to the cart. When you are ready to download the file, click the Download Cart link.

Step 6 In Cisco Unified Communications Manager, navigate to this path: Cisco Unified OS Administration > Software Upgrades > Install/Upgrade .

Note Two source modes are supported: DVD/CD or Remote Filesystem. If you choose DVD/CD, place the disk in the local drive. If you choose Remote Filesystem, access a remote FTP server and upload the firmware to the server.

Step 7 Install QED and COP files by following the website instructions.

Step 8 After you install QED and COP files, a reboot of the Cisco Unified Communications Manager cluster is required: choose Settings > Version, then click Restart .

Note The reboot of the cluster is required so that Cisco Unified Communications Manager can recognize the ATA 190 device.

Step 9 Connect the Cisco ATA 190 with Cisco Unified Communications Manager and power cycle it. The device upgrades firmware from Cisco Unified Communications Manager.

Note Upgrading the firmware may take several minutes. Until the process is complete, DO NOT turn off the power or press the hardware reset button.

Note New parameters, Reorder Delay and RTP Packet Time, have been added to the QED file in release 1.2.1. For ATA 190 units that are already configured in Cisco Unified Communications Manager (UCM), save the change in the Cisco UCM Device window to make the new parameters take effect.

View Caveats

You can search for problems by using Cisco Bug Search. To access Cisco Bug Search, you need a Cisco.com user ID and password.

Known caveats (bugs) are graded according to severity level, and can either be open or resolved.

Procedure

Step 1 Perform one of the following actions:

- To find all caveats for this release, use this URL:

https://tools.cisco.com/bugsearch/search?kw=Customer%20visible%20bug%20for%20ATA190%20v1.2.1&pf=prdNm&sb=anfr&srtBy=byRel&bt=custV

- To find all open caveats for this release, use this URL:

https://tools.cisco.com/bugsearch/search?kw=Customer%20visible%20bug%20for%20ATA190%20v1.2.1&pf=prdNm&sb=anfr&sts=open&srtBy=byRel&bt=custV

- To find all resolved caveats for this release, use this URL:

https://tools.cisco.com/bugsearch/search?kw=Customer%20visible%20bug%20for%20ATA190%20v1.2.1&pf=prdNm&sb=anfr&sts=fd&srtBy=byRel&bt=custV

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Behavior During Times of Network Congestion

Anything that degrades network performance can affect voice and video quality, and sometimes, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

To reduce or eliminate any adverse effects to the devices, schedule administrative network tasks during a time when the devices are not being used or exclude the devices from testing.

Related Documentation

This section provides links to related documentation.

Cisco Analog Telephone Adapter Documentation

Refer to publications that are specific to the ATA 190 and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/unified-communications/ata190-2-port-adapter/model.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/tsd-products-support-series-home.html

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7900-series/tsd-products-support-series-home.html

Cisco Unified Communications Manager Express Documentation

Refer to publications that are specific to Cisco Unified Communications Manager Express. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-express/tsd-products-support-series-home.html

The Cisco Unified Communications Manager Express System Administrator Guide is found at this URL:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html

Cisco Unified Communications Manager Express Configuration for Cisco ATA 190 at this URL:

http://www.cisco.com/content/dam/en/us/td/docs/voice_ip_comm/cata/190/cme/ata190-cme-config.pdf

Cisco Unified Survivable Remote Site Telephony Documentation

Refer to publications that are specific to Cisco Unified Survivable Remote Site Telephony. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/unified-communications/unified-survivable-remote-site-telephony/tsd-products-support-series-home.html

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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