Deployment and Administration Guide for Cisco MXE 3500 Release 3.1

Backing Up and Restoring Data for Cisco MXE 3500 Upgrade

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Revised: March 23, 2011

This chapter describes how to back up Cisco MXE 3500 Release 3.0 to preserve your data and how to restore the data after upgrading to Release 3.1.

The back up and restore procedures are optional. If you do not want to save Release 3.0 data, you can upgrade the software to Release 3.1 without performing the back up and restore procedures. There are no new features with Release 3.1, so this upgrade is optional. To allow for future feature releases, you will have to perform the upgrade described in Chapter 4 "Backing Up and Restoring Data for Cisco MXE 3500 Upgrade."

Cisco MXE 3500 Release 3.0 runs on Windows 2003 Server. Release 3.1 runs on Windows 2003 in a VM environment.

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Note These procedures are applicable for Cisco MXE 3500 in standalone and Resource Manager (RM) mode. For Resource Node (RN) mode, you need to back up and restore data only in the C:\temp directory.

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•Preparing for Upgrade

•Migrating a License and Upgrading from Release 3.0 to Release 3.1

•Importing and Restoring Backed Up Data

Preparing for Upgrade

Complete the following tasks to prepare for upgrade.

•Documenting System Settings Before Performing Backup

•Backing Up User Data to a Network Drive

•Backing Up Shared Directories and Media Files

•Backing Up the SQL Database

•Backing Up the Folder Attendant (FA) Configuration

Documenting System Settings Before Performing Backup

To retain the Cisco MXE 3500 Release 3.0 system settings, log in through the remote desktop and document the system settings.

Procedure

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Step 1 RDC into the Cisco MXE 3500.

Step 2 Open My Computer on the remote system desktop.

Step 3 Right click the Context menu and select Properties.

a. In the System properties dialog box, click the Computer Name tab. Write down this information:

–Full computer name (Host name)

–Assigned Cisco MXE 3500 domain, or the workgroup name

b. Click Cancel when you have recorded this information.

Step 4 From My Network Places, right click the Context menu and select Properties.

a. In the Network Connections window, select the connected Local Area Connection. Right click the Context menu and select View Properties.

b. In the Local Area Connection Properties pane, select Internet Protocol (TCP/IP) and then click Properties.

c. In the Internet Protocol (TCP/IP) Properties pane, write down this information:

–Static IP address

–Subnet mask

–Default Gateway

–Preferred DNS server

–Alternate DNS server

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Backing Up User Data to a Network Drive

Procedure

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Step 1 Open Windows Explorer and map an external network drive, such as drive W:\.

Step 2 Create a root directory under W:\, such as W:\myMXE3500.

Step 3 In Windows Explorer, complete the following steps:

a. Navigate to C:\Program Files\Cisco\Media Experience Engine.

b. Select the Profiles directory.

c. Right click the Context menu and then select Copy.

Step 4 In Windows Explorer, complete the following steps:

a. Navigate to the external network drive.

b. Right click the Context menu and then select Paste. The profile directory is copied to the network drive.

Step 5 Repeat Step 3 and Step 4 to copy all your profile spaces and directories.

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Backing Up Shared Directories and Media Files

Procedure

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Step 1 In Windows Explorer, proceed as above to copy these directories to the external network drive, such as W:\myMXE3500:

•C:\media

•C:\temp

•C:\output

•C:\watch

Step 2 If you have additional shared directories containing media files, copy the files to the external network drive.

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Backing Up the SQL Database

Use this procedure to export the database configuration to a set of XML files you can back up, and restore after the Cisco MXE 3500 software upgrade.

Procedure

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Step 1 Click Start > Programs > Cisco > Media Experience Engine > Media Experience Engine Configuration. The MXE Admin window displays.

Figure 4-1 Selecting the Export Configuration

Step 2 Choose Export and replace the Data Directory name with the backup directory name, such as W:\myMXE3500\config.

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Caution You must change the default Data directory name or you will overwrite the installed configuration file.

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Step 3 Click the Export button. The configuration tables are exported to separate XML files:

•MxeCaptureTypes.xml

•MxeHosting.xml

•MxeIpCaptureConfiguration.xml

•MxeNodeAttributesDef.xml

•MxePermissions.xml

•MxeProfileSpaces.xml

•MxeRoles.xml

•MxeStatisticsTypes.xml

•MxeSystemSettings.xml

•MxeTimedSubmissions.xml

•MxeUserDefinedMetaData.xml

•MxeUsers.xml

•MxeWorkerTypes.xml

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Backing Up the Folder Attendant (FA) Configuration

In Windows Explorer, copy the following directory to the external network drive, such as W:\myMXE3500:

C:\program files\cisco\media experience engine\Folder Attendant\bin\faConfig.xml

Migrating a License and Upgrading from Release 3.0 to Release 3.1

These procedures are to upgrade Cisco MXE 3500 V1 hardware with Release 3.0 or earlier software to Release 3.1 You must migrate its license after installing the Release 3.1 software.

Some of the following procedures are better performed on a computer separate from the Cisco MXE 3500. Others can only be performed on the Cisco MXE 3500.

•Obtaining the License Migration Tool

•Generating the Migration XML

•Installing the Cisco MXE 3500 Release 3.1 Software

•Obtaining the License Host ID

•Obtaining the License for the Migration

Obtaining the License Migration Tool

Use this procedure to obtain the LicenseMigration.zip file, which is required for license migration.

Before You Begin

You will need an account on Cisco.com. If you do not have an account, you can create one by clicking the Register link at http://www.cisco.com/.

Procedure

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Step 1 Using a separate computer, go to this location on Cisco.com: http://www.cisco.com/cisco/software/type.html?mdfid=282815279

Step 2 Enter your Cisco.com username and password when prompted. The Download Software page appears.

Step 3 In the Select a Software Type panel, click Media Experience Engine Upgrades.

Step 4 Under latest Releases > 3.1.0, download and save the MXELicenseMigration.zip file.

Step 5 RDC into the Cisco MXE 3500 and copy the ZIP file to one of its shared directories, such as \\mxe-ip\\temp.

Step 6 Move the ZIP file to the desktop and unzip it. No special software is necessary to unzip the archive.

Step 7 After you unzip the archive, you should see the following files:

•ReadMe.txt

•LicenseMigration.exe, a utility.

•LicenseMigration.exe.config, a configuration file.

•Cisco_Media_Experience_Engine.cer, an - x509 certificate file.

Step 8 Proceed to "Generating the Migration XML" section.

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Generating the Migration XML

Procedure

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Step 1 Run LicenseMigration.exe on the Cisco MXE 3500. The migration tool uses the installed Cisco MXE 3500 Release 3.0 license file and x509 certificate to generate the migration XML.

Step 2 The MXE License File path should populate automatically. Verify that the path in MXE License File points to a valid mxe.lic file.

Figure 4-2 License Migration Tool

Step 3 Click the Generate XML button. The XML is generated in the text box.

Step 4 Click the Copy to Clipboard button.

Step 5 Create a new text file, and paste the XML copied from the tool.

Step 6 Name the text file anything suitable, such as migration.xml, and save the file that you created on a computer other than the Cisco MXE 3500.

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Warning Be sure to save the licence XML on a drive or computer other than the MXE 3500. The install will wipe all data on the MXE you are upgrading.

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Step 7 Proceed to "Installing the Cisco MXE 3500 Release 3.1 Software" section.

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Installing the Cisco MXE 3500 Release 3.1 Software

Procedure

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Step 1 Install the Cisco MXE 3500 Release 3.1 software by using the installation information in Chapter 4, "Workflow for Installing the MXE 3500 Resource Manager Software on a Standalone or Resource Manager Device" section on page 5-2.

Step 2 Proceed to "Obtaining the License Host ID" section.

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Obtaining the License Host ID

Before You Begin

Cisco MXE 3500 Release 3.1 software.

Procedure

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Step 1 After Release 3.1 software installation, log in to the Cisco MXE 3500 web UI.

Step 2 Under the Tools tab, click Upload License. The License Host ID displays.

Step 3 Proceed to "Obtaining the License for the Migration" section.

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Obtaining the License for the Migration

Procedure

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Step 1 Go to www.cisco.com/go/license.

Step 2 Login using your CCO credentials.

Step 3 Scroll down to bottom and click Register for Upgrade/Migrate License.

Step 4 Select Cisco Media Experience Engine v3.1 Migration from the product drop-down box.

Step 5 Click the Goto Upgrade/Migration License Portal button. The Product License Registration page displays.

Figure 4-3 The SWIFT Registration Tool

Step 6 In the Host ID field, enter the License Host ID that you obtained when completing the "Obtaining the License Host ID" procedure.

Step 7 In the text box under the Host ID field, copy and paste the contents of your migration.xml file.

Step 8 Click the box to accept conditions of the EULA.

Step 9 Enter Registrant Information, ensuring that the licensee can receive messages at the e-mail given.

Step 10 Click Continue. The License Key will be sent to the Registrant e-mail approximately one hour after submitting the form. Save it to a location that the Cisco MXE 3500 can access during license installation.

Step 11 Proceed to the "Installing the License" section.

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Installing the License

Procedure

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Step 1 Login to the Cisco MXE 3500 UI.

Step 2 Under the Tools tab, click Upload License.

Step 3 Click Browse to navigate to and then select the license file.

Step 4 Click Upload to install the license file on the Cisco MXE 3500.

Step 5 Check Replace Existing Licenses to replace the default demo license with the base license. Existing licenses will be backed up into a backup directory.

Step 6 Proceed to the "Importing and Restoring Backed Up Data" section.

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Importing and Restoring Backed Up Data

Complete the following tasks to import and

•Restoring the User Profile

•Restoring Shared Directories and Media Files

•Restoring the Database

•Restoring the Folder Attendant (FA) Configuration

Restoring the User Profile

Procedure

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Step 1 RDC and log in to the upgraded Cisco MXE 3500 by using the previously recorded IP address.

Step 2 Open Windows Explorer and navigate to C:\Program Files\Cisco\Media Experience Engine.

a. Select the Profiles directory. Make a copy.

b. Paste the copied directory to a new folder named Original-profiles.

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Note The Release 3.1 software upgrade changes some default profiles. Restoring Release 3.0 profiles from your backup might override some Release 3.1 profiles. Creating a backup copy of the Release 3.1 profiles enables you to restore the original profiles.

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Step 3 Open Windows Explorer and navigate to the network drive used for backup, such as W:\myMXE3500.

Step 4 Make sure all the backed up directories are present.

a. Select the Profile directory. Right mouse click and select Copy.

b. Go to C:\Program Files\Cisco\Media Experience Engine. Right mouse click and select Paste.

c. Confirm you want to overwrite all the destination files.

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Restoring Shared Directories and Media Files

Procedure

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Step 1 For each of the following directories, right-click Context menu and select Copy.

•temp

•media

•output

•watch

Step 2 Navigate to C:\ and select Paste.

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Note Beginning with Release 3.1, all shared directories must be hosted under C:\shared. If you had shared folders or watch folders before to Release 3.1, you should copy them to C:\shared as subdirectories. Manually modify the affected setup, such as profiles, watch folders, and FTP configuration.

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Restoring the Database

Use this procedure to recreate the Cisco MXE 3500 database with exported configuration values.

Procedure

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Step 1 Go to Start > All Programs > Administrative Tools > Services to launch Windows Services application.

Step 2 Stop the ECS and CAM Windows services.

Step 3 From the Windows desktop, launch Media Experience Engine Configuration.

Step 4 Select Import from the navigation pane.

a. In the Data Directory field, enter the path used for backup.

b. Enter the SysAdmin password (the default for Release 3.1 is Cisco1).

c. Click the Import button.

Figure 4-4 Import Database Configuration Screen

Step 5 Go to the Windows desktop. Double-click to launch Windows Services application.

Step 6 Restart the ECS and CAM Windows services.

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Changing the IP Address

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Note Use this procedure if you changed the Cisco MXE 3500 IP address during the migration.

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Procedure

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Step 1 Log in to the web UI.

Step 2 Change the Host IP to the new the IP.

a. Go to Administration/Host, select a host from Configured Hosts. Double click to edit.

b. Click Save.

c. Click the Apply Configuration button and confirm you want to apply the changes.

Step 3 Click Administration/System. Replace all fields which contain the previous IP address with the new IP address. Click Save.

Step 4 Change Webcast distribution profile(s). Each webcast distribution profile contains a reference to the previous IP address.

a. Open each of the Webcast profiles, change the IP address and save the profile.

Step 5 If you restored any webcast distribution profiles for Windows Media Services (WMS) from a previous Cisco MXE 3500, you must perform these steps:

a. Open each webcast profile in the Cisco MXE 3500 UI and make sure the port number is between 9,000 and 10,000.

b. Change the port number if it is not within the range and save the webcast profile.

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Note You must reconfigure your WMS publishing point to continue using this profile for WMS live streaming.

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Restoring the Folder Attendant (FA) Configuration

Procedure

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Step 1 In Windows Explorer, go to the backup directory, such as W:\myMXE3500.

Step 2 Copy the Folder Attendant configuration file, faConfig.xml, to the following directory:

C:\program files\cisco\media experience engine\Folder attendant\bin\

Step 3 From Windows desktop, start Windows services.

Step 4 Restart the MXE Folder Attendant service.

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