This guide describes how to use your DMP device and how to use the DMPDM software.
DMP devices can show networked digital video streams and multicast, high-quality MPEG video on any television receiver or monitor (NTSC, PAL, LCD, plasma, or VGA) that you attach.
Tip To learn what other filetypes your DMP can render, see Supported Filetypes in TVzilla.
DMPDM helps you to deliver compelling digital media to one DMP display for many possible purposes:
•Marketing — Describe products and services directly to your in-store customers.
•Customer experience — Deliver entertainment and information to reduce perceived wait times.
•Messaging — Broadcast executive and internal communications in real time.
•Training — Deliver cost-effective, flexible training.
•Information — Deliver real-time schedules, news, and way-faring information where people need it.
•Advertising — Sell advertising time and space to third parties.
•Branding — Communicate about your brand consistently.
This guide assumes you already completed the procedures described in the quick start guide for the model of DMP that you use, and therefore all of the following are true:
•Your DMP is connected to:
–A network with a DHCP server.
–A DMP display.
–An AC electrical socket.
–Checked the LEDs to confirm that your DMP has power and has obtained an IP address.
–Learned what dynamic IP address the DHCP server assigned to your DMP.
–Used your browser to log in to the DMPDM administrative account.
–Changed the factory-default passwords.
–Used DMPDM to configure video output settings for the DMP display.
–(Optional) Used DMPDM to identify the one trusted DMM appliance from which your DMP should accept centralized management instructions and file transfers.
If any of the preceding is not yet true for you, we recommend that you obtain the quick start guide for the model of DMP that you use, and then complete all of the procedures in it before you use this guide.
This introduction contains the following sections:
•Environmental Tolerances and Safety Guidelines
•Understanding DMP Modes of Operation
•Supported Attributes for Digital Video
•Limited Support for MPEG-4 on DMPs
•Supported Attributes for Digital Audio
•Supported Filetypes in TVzilla
•Understanding the Difference Between `Apply' and `Save'
•Preconfiguring Your DMP To Run Without a Local DHCP Server
•Basic DMS Concepts and Vocabulary
Environmental Tolerances and Safety Guidelines
Your DMP might malfunction or be severly damaged if the temperature drops too low or climbs too high at the physical location where you deploy it, or if other environmental tolerances are exceeded.
Table 1-1 describes environmental tolerance ranges for a DMP.
Table 1-1 DMP 4305G Environmental Tolerance Ranges
Tolerance Ranges and Levels
Operating, long-term or short-term
Nonoperating or storage
Humidity, relative (noncondensing; ambient)
Operating, nonoperating, and storage
Altitude (above sea level)
Operating, nonoperating, and storage
Warning The device is designed to work with TN power systems.
The power supply must be placed indoors.
Do not work on the system or connect or disconnect cables during periods of lightning activity.
Read the installation instructions before connecting the system to the power source.
Do not substitute the power supply from any DMP model type for the power supply of any other DMP model type. An overloaded power supply can damage hardware or start electrical fires.
This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 120 VAC, 15A U.S. (240 VAC, 10A international)
The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.
Installation of the equipment must comply with local and national electrical codes.
This equipment is intended to be grounded. Ensure that the host is connected to an earth ground during normal use.
When installing the unit, always make the ground connection first and disconnect it last.
Ultimate disposal of this product should be handled according to all national laws and regulations.
To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment, observe the following precautions.
•Protecting Against Electrostatic Discharge
Observe the following general precautions for using and working with your system:
•Observe and follow service markings. Do not service any Cisco product except as explained in your system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock. Components inside these compartments should be serviced only by an authorized service technician.
•If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your authorized service provider:
–The power cable, extension cord, or plug is damaged.
–An object has fallen into the product.
–The product has been exposed to water.
–The product has been dropped or damaged.
–The product does not operate correctly when you follow the operating instructions.
•Keep your system components away from radiators and heat sources. Also, do not block cooling vents.
•Do not spill food or liquids on your system components, and never operate the product in a wet environment.
•Do not push any objects into the openings of your system components. Doing so can cause fire or electric shock by shorting out interior components.
•Use the product only with other Cisco-approved equipment.
•Allow the product to cool before removing covers or touching internal components.
•Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service representative or local power company.
•Use only approved power cables. If you have not been provided with a power cable for your DMP or for any AC-powered option intended for your DMP, purchase a power cable that is approved for use in your country. The power cable must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cable should be greater than the ratings marked on the product.
•To help prevent electric shock, plug the system components and peripheral power cables into properly grounded electrical outlets. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cord, use a three-wire cord with properly grounded plugs.
•Observe extension cord and power strip ratings. Make sure that the total ampere rating of all products plugged into the extension cord or power strip does not exceed 80 percent of the extension cord or power strip ampere ratings limit.
•Do not use appliance or voltage converters or kits sold for appliances with your product.
•To help protect your system components from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
•Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your system components' cables or power cord.
•Do not modify power cables or plugs. Consult a licensed electrician or your power company for site modifications. Always follow your local or national wiring rules.
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside a DMP. To prevent static damage, discharge static electricity from your body before you touch any electronic components. You can do so by touching an unpainted metal surface on the chassis.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component in your system. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
•When transporting a sensitive component, first place it in an antistatic container or packaging.
•Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.
•Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.
•Handle the device carefully, holding it by its edges or its frame.
•Do not touch solder joints, pins, or exposed printed circuitry.
•Do not leave the device where others can handle and possibly damage the device.
•Take additional care when handling devices during cold weather, because heating reduces indoor humidity and increases static electricity.
Understanding DMP Modes of Operation
You can use any DMP device in isolation, so that it operates independently of every other DMP, or you can combine multiple DMPs in a digital signage network. If you purchased more than three DMP devices, we recommend that you deploy them as endpoints in a digital signage network that you can manage centrally.
•If you deploy any DMP in isolation, you use DMPDM to configure the DMP and control every aspect of its daily operation.
•If you deploy your DMPs in a digital signage network, you use DMM-DSM to configure the DMPs and control most aspects of their daily operation. The centralized management features in DMM-DSM support many more options than DMPDM supports and can help you to reduce your administrative overhead if you manage multiple DMPs.
Supported Attributes for Digital Video
We support the following attributes for digital video in this release.
•Video resolution — High-definition (up to 1080 at 16:9), progressive or interlaced
•Video data rate — Up to 12 Mbps (DMP 4305G) or up to 18 Mbps (DMP 4400G)
•Overall delay — 1-3 sec
–MPEG-2 —main profile, high level
–MPEG-4 Part 2 —advanced simple profile, level 5 (DMP 4305G)
–MPEG-4 Part 10/H.264 (DMP 4400G)
Limited Support for MPEG-4 on DMPs
DMP support for the MPEG-4 suite of standards does not extend to every possible aspect, entity, or variant of MPEG-4. We require explicitly that:
•For the CODEC, you use MPEG-4 Part 2.
•For the container, you use MPEG-2 TS, which is known also as MPEG-TS.
Supported Attributes for Digital Audio
We support the following attributes for digital audio in this release.
•Audio MPEG-1 Layers 1 and 2
•AAC (MPEG-4) Low Complexity
•AC-3 Compressed Audio
•Audio data rate: 64-320 kbps
Supported Filetypes in TVzilla
•SWF (Shockwave Flash 6, 7, 9, or 10, depending on the model type for your DMP)
You cannot install browser plug-ins or any other software on your DMP, whether to support additional filetypes or for any other purpose. No Java Runtime Environment (JRE) is installed.
Understanding the Difference Between `Apply' and `Save'
The graphical user interface for DMPDM contains elements that help you to activate any change that you make, and it is important that you understand the difference between activating a change temporarily or doing so permanently.
•To confirm that you are satisfied with changes that you made to the values for a condition or setting, click Apply. After you click Apply, the changes take effect. However, the changes are temporary and the previously defined values for the pertinent condition or setting will return as soon as the next time that your DMP restarts.
•To put all changed values into effect permanently, so that they persist even after your DMP restarts, Choose Administration > Save Configuration. When the Save Configuration page appears, you must click Save.
Understanding Content Substitution (Failover)
If an HTTP status code of 404 or 500 prevents your DMP from obtaining the content that you scheduled it to show, your DMP has two stages for failover.
In stage-one failover, your DMP shows presentation assets that you uploaded to one of these locations:
•The SD memory card.
•An HTTP-accessible location that you specified in the Failover URL field (which is described in Table 2-2 on page 2-6).
The cumulative filesize of all assets in this presentation must not be any greater than:
•900 MB on a DMP 4300G.
•1.75 GB on a DMP 4305G.
•2.80 GB on a DMP 4400G.
For more information, see the "Working with Presentations, Templates, and Presentation Playlists for Digital Signage" section of the "Managing Digital Signage and Enterprise TV" chapter in User Guide for Cisco Digital Media Manager 5.0 on Cisco.com.
Your DMP enters stage-two failover and starts to play content that is stored in ROM, if:
•Your DMP is not able to play the presentation assets that you saved for use during stage one.
•The stage-one failover files are not present at the location you specified.
The content in ROM is video that shows a butterfly, and your DMP plays the video repeatedly in a loop that persists until one of the following occurs:
•Your DMP obtains the assets that it is scheduled to play.
•You use the "Stop All Applications" feature in DMM-DSM. See the "Using Advanced Tasks" section of the "Managing Digital Signage and Enterprise TV" chapter in User Guide for Cisco Digital Media Manager 5.0.
•You restart or shut down your DMP.
The video clip in ROM has no other purpose than stage-two failover. You cannot change the stage-two failover content and you cannot delete it.
Preconfiguring Your DMP To Run Without a Local DHCP Server
The factory default for every DMP is to obtain and use a dynamic IP address from a DHCP server at the deployment site. However, your DMP must have an assigned IP address even if you will use it at a site where there is no local DHCP server. In that case, you must preconfigure your DMP to use a static IP address before you can deploy it.
Step 1 Use the appropriate type of signal cable to connect your DMP to its display:
•DMP 430xG — The composite video cable (yellow, red, white) that shipped with your DMP.
•DMP 4400G — The HDMI cable that shipped with your DMP.
Step 2 Turn on the display, then do one of the following:
•Use a standard, category 5 (10/100) Ethernet cable to connect your DMP to a network segment that includes a DHCP server.
•Use an Ethernet crossover cable to connect your DMP directly to a DHCP server (and, if the DHCP server process is not running, start it now).
Step 3 Connect the Cisco-provided power supply to your DMP.
You should see two lights through the front panel on your DMP chassis. The solid green light indicates that a power source is available. The solid red light indicates that your DMP is trying to obtain a DHCP address from the DHCP server. After your DMP obtains an IP address, the red light stops shining.
Step 4 Make a note of the IP address that you see on the DMP display.
Step 5 Point your browser to the IP address.
Change the default username and password as soon as possible. If you do not change them, an unauthorized user can log in to your DMP and reconfigure it without your knowledge. In no event shall Cisco or its suppliers be liable for any indirect, special, consequential, or incidental damages arising out of your use of a weak password.
Step 6 When prompted to log in, use admin as your username and default as your password.
Digital Media Player Device Manager (DMPDM) loads in your browser.
Step 7 To configure your DMP with the settings that it should use when it runs at the deployment site, do the following:
a. From the DHCP list, Choose Disabled.
b. In the IP Address field, enter the static IP address to use at the deployment site.
Tip If your DMP uses a private IP address by way of NAT, enter its corresponding 1-to-1 public address, which is confgured on the local router.
c. In the Subnet Mask field, enter the netmask to use at the deployment site.
d. In the Default Gateway field, enter the gateway to use at the deployment site.
e. In the DNS Server IP Address field, enter the IP address of the DNS server to use at the deployment site.
Step 8 Click Apply.
Step 9 To save the configuration changes and use them at the deployment site, do the following:
a. In the Administration list, click Save Configuration.
b. When the Save Configuration page appears, click Save.
Step 10 Ship or deliver the DMP to its deployment site, then attach it to its display, its local network segment, and its power source.
Basic DMS Concepts and Vocabulary
DMS helps organizations of any size to create, manage, organize, and deliver video content (whether live or on-demand) and digital signage content over an IP network to any general or targeted audience. With DMS, you can:
•Communicate with targeted customers, investors, press, and analysts.
•Deliver live and on-demand events to audiences in any location.
•Deliver critical information and training to employees, suppliers, and partners.
•Deliver educational content to students.
To understand some of the most commonly used DMS terms, abbreviations, and initialisms, see FAQs and Troubleshooting Guide for Cisco Digital Media System 4.x and 5.x on Cisco.com.