This chapter presents troubleshooting procedures for the Cisco CDS Release 2.0-2.1 hardware and recommended actions for a variety of problems. This chapter contains the following sections:
•Troubleshooting Ethernet Adapters
•Troubleshooting SATA Drives
Troubleshooting Ethernet Adapters
If you are having problems with any of your Ethernet adapters, perform the following steps to isolate the problem:
Step 1 Make sure the power is applied to the system.
Step 2 Verify that the Ethernet cable is of Category 5E quality, or better.
Step 3 Try replacing the cable with a known good cable.
Step 4 Ensure that the switch at the other end of the Ethernet cable is powered up. Verify that the LED is on for each switch port that is connected to an adapter.
Do not be alarmed if an LED is not lit on an adapter when power is applied to the system. LED illumination at system startup is dependent on the version of the adapter. LEDs on all configured adapters should be lit once the CDS has been started.
Step 5 Verify that the port configuration on the switch. Most scenarios require that the ports be set to autonegotiate.
Step 6 As a final troubleshooting technique, it may be necessary to download and run the adapter diagnostics from the appropriate adapter vendor.
The on-board adapter used is a Broadcom component. Vault servers also use a single-port 3Com adapter and dual-port Intel adapters. CDEs use dual-port and quad-port Intel adapters. Driver and diagnostic utilities are available on each vendor's website.
You may also contact Cisco Technical Support at this URL:
Troubleshooting SATA Drives
The CDE200 and CDE400 contain SATA drives. When working properly, the CDS detects the SATA drives and reports the number of drives in the system.
In the CDE200, there are twelve 500-GB SATA drives. In the CDE400, there are three SATA controller cards. Each controller card controls a total of 8 SATA drives for a total of 24 SATA drives. The SATA controller cards are located in slots 1, 5, and 6 counting from the right as you are facing the rear of the chassis.
If the system reports that there is a problem with the SATA drives (such as the drives not being recognized or are being reported as bad), perform the following steps:
Step 1 Reboot the system.
Step 2 Reseat the drive in question (see the "Installing or Removing Disk Drives" section on page 3-9).
Step 3 If the problem persists, replace the drive with a known good drive. If the problem still persists, contact Cisco Technical Support at the following URL: