Introduction

This document describes the new features, open issues and closed issues for Cisco Infinite Video Platform (IVP) Release 18.4.5.

New and Changed Features

The following new or changed features have been introduced with this release.

Managed Device (ATV) Features

Feature

Description

Portal purchase of linear subscription (Advanced Purchase)

New users have the ability to purchase OTT linear channels when the application is launched:

  1. On the Sign-Up screen, complete the registration.

  2. Select a linear subscription package that is displayed.

  3. Complete the purchase on the payment screen. A notification message that the purchase was successful is displayed and the IVP app Sign-In screen is displayed.

  4. Sign in to the IVP app and the HUB is displayed.

An existing linear channel subscriber can purchase and manage linear channel subscriptions from various locations in the IVP App.
Manage subscription (Advanced Purchase)

In the IVP app, users can upgrade, downgrade or cancel subscription packages. They manage their subscription packages from the HUB in My Account > My Subscription.

A third-party portal is launched where the user can manage their subscriptions for linear channel packages.

Any changes in the subscription results in a charge to the user from the end of the current period.

Manage user account (Advanced Purchase)

Users can manage their account from the HUB > My Account. The following options are available and configurable by the Service Provider. When selecting either option, a third-party portal is launched where the user manages the information. The portal is displayed in the app and is seamless to the user.

  • Personal Information—Select this option to manage your personal information.

  • Billing Information—Select this option to manage your billing information.

  • My Subscriptions—Select this option to launch the iTunes subscription page to manage your subscriptions.

  • Purchase History—Select this option to view all the purchases that have been made in the IVP app.

  • Redeem Voucher—Select this option to redeem a voucher.

Restart usage report

The device logs the following restart events for analytics in the cloud.

  • Playback Start

  • Playback Pause

  • Playback Resume

  • Playback Seek

  • Playback Stop

  • Playback reaches end of file

  • Audio language changed during playback

  • Subtitle language changed during playback

  • Error during playback

Text and voice search of VOD content from Android Home screen

Users can perform a texual search of VOD content from the Android Home screen and include the search results from the IVP app. Each time a letter is selected, the suggestions are listed. When the user selects the suggested item, a deep link screen with the relevant metadata is displayed. Depending on the configuration, the user can select the Available On button to play the content or move to the Action menu.

Users can also perform a voice search from the Android Home screen or in the IVP app using the Google voice assistant. When the user launches the voice assistant, the first result appears in an entity card. If the content matches the content available in the IVP app (must match title, year, and duration of the content) the user can select the Available On button to play the content or move to the Action menu.

Samsung Tizen Smart TV Features

Feature

Description

Parental controls enforced

Parental controls are enforced when playing cDVR recordings that exceed the rating threshold. This feature is now fully supported.

Device locked after incorrect PIN entry

All devices are locked for a specified period of time (default is 15 minutes) after a user enters the wrong parental control PIN three times in any device. This feature is now fully supported.

PC and MAC Features

Feature

Description

Portal purchase of linear subscription

New users have the ability to purchase OTT linear channels when the application is launched:

  1. On the Sign-Up screen, complete the registration.

  2. Select a linear subscription package that is displayed.

  3. Complete the purchase on the payment screen. A notification message that the purchase was successful is displayed and the IVP app Sign-In screen is displayed.

  4. Sign in to the IVP app and the HUB is displayed.

An existing linear channel subscriber can purchase and manage linear channel subscriptions from various locations in the IVP App.
Manage subscription

In the IVP app, users can upgrade, downgrade or cancel subscription packages. They manage their subscription packages from the HUB in My Account > My Subscription.

A third-party portal is launched where the user can manage their subscriptions for linear channel packages.

Any changes in the subscription results in a charge to the user from the end of the current period.

Portal purchase of Subscription VOD (SVOD)

The VOD Providers swimlane contains a list of providers where the user can select any of the tiles/assets to launch the respective VOD store screen. If the user has not subscribed to the VOD Provider, UNSUBSCRIBED is displayed on the tile.

Portal purchase of single VOD (TVOD) asset

Users can purchase (rent) a TVOD asset that may have one or more offers.

Portal linear event purchase (PPV)

Users can purchase OTT linear events (PPV) from subscribed and unsubscribe channels in the IVP app. Once purchased, they can watch live and restart the program. Recording and catchup of Linear PPV programs is not supported.

Browse and watch VOD Boxsets

Users can browse and watch VOD Boxset collections in the IVP app.

If the user is entitled to watch the VOD boxset collection, the following actions are displayed:

  • Add to Watchlist

  • Trailer

If the user is not entitled to watch the VOD boxset collection, the following actions are displayed:

  • Support—Selecting the content will display an error message Call customer support on how to buy this asset

  • Trailer

Portal purchase of VOD Boxsets (TVOD)

Users can purchase VOD Boxset collections using the basic purchase mechanism, which uses the Household PIN.

If the user is entitled to watch the VOD boxset collection, the following actions are displayed:

  • Rent—Select this option to enter the Household PIN. Upon PIN validation, the purchase is successful and the purchase information is displayed.

  • Trailer

Watch Again - Kids

A Watch Again swimlane in the Kids menu contains the recently watched VOD programs for kids genre within the household.

KV3-PC/Mac Screen UX: Guide-Filters-Favorites

Favorites has been added to the Guide filter feature. Selecting the Favorites filter lists the channels that are marked as Favorites.

Recommendations - Because You Watched "Title"

A Because you watched the "title" swimlane is available in TV Shows and Movies that contains personalized recommendations.

This feature is only available for subscribers that have opted in to personalization services.

KV3-PC/Mac Screen UX: Guide - Negative grid with full catchup

Guide screen (grid) provides users access to programs that are scheduled to air on linear TV channels and catchup programs.

Android Device Features

Feature

Description

Device management

Users can manage the number of devices that are in use in the household with the subscriber's account. They can view the list of devices (unmanaged) in the household, and remove devices from the list to free up the number of devices allowed for the subscriber's account.

If the total number of devices exceed the household maximum allowed number, as configured by the Service Provider, when the user signs in on a new device, an error message will be displayed instructing the user to free up device quota from any other signed-in device.

Recommendations - Because You Watched Genres

A Because you like "genre" swimlane contains personalized recommendations for the top genre watched in the household. Selecting any of the assets from the recommendation swimlane launches the respective action menu.

This feature is only available for subscribers who have opted in to personalization services.

Watch Again - Kids

A Watch Again swimlane in the Kids menu contains the recently watched VOD programs for kids genre within the household.

Browse and watch VOD Boxsets

Users can browse and watch VOD Boxset collections in the IVP app.

If the user is entitled to watch the VOD boxset collection, the following actions are displayed:

  • Add to Watchlist

  • Trailer

If the user is not entitled to watch the VOD boxset collection, the following actions are displayed:

  • Support—Selecting the content will display an error message Call customer support on how to buy this asset

  • Trailer

iOS Device Features

Feature

Description

Device management

Users can manage the number of devices that are in use in the household with the subscriber's account. They can view the list of devices (unmanaged) in the household, and remove devices from the list to free up the number of devices allowed for the subscriber's account.

If the total number of devices exceed the household maximum allowed number, as configured by the Service Provider, when the user signs in on a new device, an error message will be displayed instructing the user to free up device quota from any other signed-in device.

HTTPS support

The following content types are accessed using HTTPS:

  • Posters

  • Logos

  • OTT Video

The product is configured to support general public certificates that work seamlessly across CDNs.

Recommendations - Because You Watched Genres

A Because you like "genre" swimlane contains personalized recommendations for the top genre watched in the household. Selecting any of the assets from the recommendation swimlane launches the respective action menu.

This feature is only available for subscribers who have opted in to personalization services.

Watch Again - Kids

A Watch Again swimlane in the Kids menu contains the recently watched VOD programs for kids genre within the household.

Browse and watch VOD Boxsets

Users can browse and watch VOD Boxset collections in the IVP app.

If the user is entitled to watch the VOD boxset collection, the following actions are displayed:

  • Add to Watchlist

  • Trailer

If the user is not entitled to watch the VOD boxset collection, the following actions are displayed:

  • Support—Selecting the content will display an error message Call customer support on how to buy this asset

  • Trailer

IVP Operations Hub Features

Feature

Description

Support for childrenPosterOrientation on classification in Bootstrap UI and Curation UI

The childrenPosterOrientation column is now supported in the classification tree terms sheet. The column accepts the following values:

  • cinemascope

  • landscape

  • portrait

IA Configuration - Editing menu and swimlanes Operators can reorder and save menu items and swimlanes.
Manage channel policies Operators can add, edit and delete channel policy for a channel in the Channel UI.
Support for audioLanguages for services Operatorscanview, add and remove audio languages for a channel in the Channel and Bootstrap UIs.
Support for filteringTags for classification Support for filteringTags on classification in Bootstrap UI.
Support for linear content curation Users can search the linear events associated to classification of type Linear in the Curation UI. They can also create and edit linear classifications.
On Demand - Asset search by keyword Users can search an asset based on keyword in content search in the Curation UI.

Support for filter on Search Results

The following content search features are supported in the Curration UI:

  • Provider ID and product year of asset.

  • Increased search limit to up to 200 items.

  • User can filter search based on column.

Support for STB-IP and STB-4K Playable Device Type for channel

Operators can view STB-IP and STB-4K Playable Device Type for a channel in the Channel and Bootstrap UIs.

Support for Classification, Show, Season, Episode, Asset IDs and Provider IDs with Classification Grid View

Support for the following new fields in the category grid view:

  • Id (showid/seasonId/classiftermRef/ingestId)

  • Provider

Support for the following new fields in the category-asset associations view:

  • Id (ingestId)

  • Provider

  • Production Year

Classification auto-collapse view

Support for re-ordering episodes in the category asset association view and the ability to auto-collapse classifications.

Online Video Platform Features

Feature

Description

VOD ingest API Operational APIs that provide the ingest workflow status, including status of the VOD ingest jobs, queues and asset details so that they can be visualized in the VOD ingest Manager UI and displayed to the Operator to debug VOD ingest workflows.
VOD ingest notification API that provides the status with errors (if any) for VOD ingest.
Channel lineup filtering by Device Type API that filters channels from the channel lineup by STB device types to define 4K channels that can be viewed on only STB-4K devices.
Multi-DRM support for Sync and Go Multi-DRM support for Sync and Go; this extends existing features to include the ability to request the download of VOD assets and manage the download state.
Dynamic Advertising Insertion Zone IDs The mapping of Ad Server Provider to ZoneID is stored and provided back to the client on session set-up requests so it can query the Ads server for accurate advertising roll-out positions.
In-App purchase subscription for iOS (SVOD and Linear)

Users can purchase online subscription packages (VOD and Linear) through the App Store using their Apple account.

Operators can manage and define subscription products in the Apple store using the operator's Apple account.

Note: This feature requires an additional add-on IVP license.

Known Issues

This section lists open and resolved issues for Cisco IVP Release 18.4.5 The issues describe unexpected behavior in IVP software releases.

Open Issues

The following open issues have been identified in IVP and have not been resolved.

Managed Device (ATV) Open Issues

Bug ID

Description

DE29400 PPV > Ch#9 > Timeline > Next Event > Purchase > Only Back key works in Action menu after successful purchase of PPV event.
DE29403 PPV > Guide > Ch#9 > Channel Page > Event Action Menu > Wrong error displayed if PPV event fails to Purchase. It says VOD Purchase instead of PPV Purchase.
DE29404 PPV > PPV Purchase Pin is displayed even if Purchase Pin is Set to No in Settings > Purchase Pin > NO.
DE29406 Adult Filtering > Settings > Adult Filtering > The Success message after Enabling Disabling Adult Filtering doesn’t time out.
DE29409 Adult Filtering > Settings > Adult Filtering > Enable / Disable > Sometimes Restricted Content message reappears on Settings screen after selecting the Unblock in Settings in FSV.
DE23592 Timeline > See All Option is displayed in place of NEXT Event and is scrolled to last option in timeline after tuning to different channel using Up/Down.
DE25482 Cancel button not working in Welcome to IVP TV banner.
DE25484 Black screen followed by ERR-001 displayed for channels 15 – 38, 100 – 111.
DE25485 An error Channel is not Playable with Error Code 0004 displayed for channels 200 – 207.
DE28119 Ch 9 > Timeline > See All – Err-904 > HTTP Server Error, ERR-904 displayed.
DE28125 Channel Logos missing in Guide after channel 800.
DE28127 Genres and Parental Ratings truncated in My Library > Series > Action Menu.
DE28131 Black Screen > Cannot play most of the channels, just displays Black screen with/without spinner followed by Error in 5-10 minutes.
DE28132 Channel 37 overlapped with Timer in Player banner.
DE28133 Black screen but audio is seen playing in the background for a locked program if tuned by selecting Up/Down keys in FSV.
DE28826 Record option available for Radio channel 100 but doesn’t schedule even if Success message is displayed.
DE28130 Channel 100 is a radio channel but displays normal channel metadata.
DE29042 Network error appears every time the box boots up when connected to Ethernet.

Samsung Tizen Smart TV Open Issues

Bug ID

Description

HSD2-2706 Arabic: Missing translation for message when no subtitle is available for playback.
HSD2-2705 Inconsistencies in displaying time ranges for Arabic language.
HSD2-2704 Time range/duration is not translated to Arabic.
HSD2-2703 Error when cancelling a recording series is in English when app language is Arabic.
HSD2-2702 Intermittently, linear video crashes when the video is streamed for 5 minutes.
HSD2-2701 App always relaunches in English.
HSD2-2700 2015 - Taking a long time to load video when tuning to a channel or playing a VOD.
HSD2-2699 Missing channel image on See All page in mini-EPG for live tv channel.
HSD2-2698 If network goes down. error message stays on screen.
HSD2-2695 Video is frozen after pausing the video for some time and resume.
HSD2-2694 Lip sync issue is seen on certain linear channels.
HSD2-2688 Focus is not on Record button when we are unable to record.
HSD2-2684 Time/ranges are not translated in Live hub for 2016 tv only when language is set as Arabic.
HSD2-2681 Error is observed on switching between one category to the other when language is set as Arabic.
HSD2-2680 Search Down navigation in the keypad moves diagonally when language is set as Arabic.
HSD2-2671 Add or Remove channel to Favorites from Channel Details page.
HSD2-2670 Progress bar for disk management is displayed from right to left in recordings.
HSD2-2669 Disk management for space disappears in recordings when any action is performed on recordings.

PC and MAC Open Issues

Bug ID

Description

DE29812 Arrows (>) should not be displayed after scrolling the guide to the end of the day.
DE30303 Vertical scroll should be enabled when the focus is on guide channel cell.
DE30304 Scroll Forward and Catchup together vertically is not working.
DE30340 Don’t refresh EPG when filter applies to Catchup.
DE28202 Channel names are displayed instead of Channel logos.
DE30341 Unable to scroll vertically when loading more data.

Android Device Open Issues

Bug ID

Description

DE29309 Getting a pop-up asking to press OK to open Kids page.
DE29310 Kids page has EXIT written on the top right side.
DE29312 When clicking EXIT on Kids page, Parental PIN window is popping up.
DE29313 Live event in paused or normal state only rewinds 5.41 minutes using seek bar; not able to seek back any farther.
DE29314 In See All, sort by date is not properly working.
DE29315 When UI language is changed to some language other than English, the Audio language option written in Settings > Preferences disappears and the App Settings on the screen disappears.
DE29316 On Tablet Hub menu, Guide is going off of the screen.
DE29317 When UI language is changed to some a language other than English and then changed back to English, there are some Chinese alphabets in the metadata on channel page of Cartoon Network channel.
DE28631 Error 001 is displayed after 5-10 minutes of playback.
DE28630 Renting Of VOD asset is not working.
DE29473 Parental pin is not retaining its previous state when app is killed and relaunched.
DE30004 Playback does not occur when asset is selected from Episodes swimlane action menu on Library screen.
DE30003 MyLibrary > Series > On asset poster, two episodes displayed twice.
DE30002 Blank screen or Continuous loader is displayed when TOP TV asset is selected to play.
DE30249 My Devices is not listing any devices; blank screen is displayed.
DE30005 On Kids screen, some erroneous text is displayed for a few assets in Featured Movies swimlane for genre info (urn:nnds:uhe:genre..).

iOS Device Open Issues

Bug ID

Description

DE28660 After confirming Play icon on posters, app takes to you Action menu.
DE28661 Need to use BACK icon twice to go back to Channel page.
DE28663 In Hebrew and Arabic, for live Service event, tri-color impression on Player banner (progress bar) appears wrong.
DE30161 On Library page, app is crashing after clicking an asset on series swimlane.
DE30163 Search for The Simpsons and select asset, Action menu poster goes off screen; whereas if you select Movies > Featured > The Simpsons, size of the poster is proper.
DE30164 For linear event, not showing the white colored progress bar which indicates the event duration that has been passed.
DE30166 Select any linear event and select +15,-15sec, event is rewinded by timing on the right side of the screen and is incresing by 1 second.
DE30244 Guide > Live event > Record This Episode, no messgae pops up stating This Episode will be Recorded and event doesn't get recorded. (freq=20%) (Event: The Simpsons).
DE30251 Library > play any event from Continue watching swimlane > Showing playback error (ERR-001).
DE30252 Library > watchlist > Click on any event > On iPad, Related swimlane is on the Action menu whereas in the phone it isn't.
DE30255 Takes 1-2 seconds when Add as Favorite or Add to Watchlist.
DE30257 Options available in Settings are different for iPad and iPhone.
DE30267 In settings, sequence of UI language is different in iPhone and iPad.
DE30277 In iPad, Hero banner bullet indicator is missing.
DE30283 In iPad, App Settings > Help > Help page doesn't come up, it remains on the previously clicked page from Settings.
DE30309 TV shows > Series swimlane> Try to play any series and it shows playback error (ERR-001).

IVP Operations Hub Open Issues

Bug ID

Description

DE29997 While creating the new policy, the policy dialog/Modal is unscrollable to navigate across the modal.

Online Video Platform Open Issues

Bug ID

Description

MDO-8099 Days without Sev1 outage - DNS Server Issues.
MDO-8060 Days without Sev1 outage - COS node processes in bad state.
MDO-8055 Partial recording, Discontinuity - VMR Neutron health check.
MDO-8053 Partial recording, Discontinuity - HW issue: HDD and SAS expander.
MDO-8052 Partial recording, Discontinuity - COS Latency.
MDO-8047 Failed recording, Partial recording, Discontinuity - MCE Critical number of nodes down.
MDO-8043 Late Recordings - Need KPI for late recordings.
MDO-8040 Monitoring - Need VMR health agent logs in Elk or aggregate the Uchiwa alerts - Need historical view of alerts.

Closed Issues

The following issues have been resolved in IVP 18.4.5.

Managed Device (ATV) Closed Issues

Bug ID

Description

DE29401 PPV > Ch#9 > Timeline > Scroll till See All > Cannot launch Channel screen on PPV Channel Channel 9 through Timeline; it displays an error with Error Code ERR-904.

Samsung Tizen Smart TV Closed Issues

Bug ID

Description

HSD2-2687 12 hr format is displayed in mini EPG.
HSD2-2686 Storage: Incorrect used value is shown for Recordings.
HSD2-2683 Popups are displayed in English, when language is set as Arabic.
HSD2-2663 Change "השבוע שהיה" menu name to Catch Up.

PC and MAC Closed Issues

Bug ID

Description

DE29588 Play icon is missing for linear event in See All page and for event under TV for You swimlane.
DE28139 Swimlane header font size is not as per the Zeplin.
DE26246 App will navigate back to Action menu automatically when playback fails for VOD content. Error popup is displayed in action menu.
DE25694 S3 Bucket Creation Failure in N. Virginia/us-east-1 region - WEB_UI.
DE22667 Failed recording event has recording icon.
DE22659 Audio is not heard for any linear events in EDGE browser.
DE27043 Number of files in S3 bucket check.

Android Device Closed Issues

Bug ID

Description

None

iOS Device Closed Issues

Bug ID

Description

DE29816 Device Management cell collapse click on same device cell.
DE28655 On Search results page, on event poster Metadata, App shows junk values against respective Genres.

IVP Operations Hub Closed Issues

Bug ID

Description

DE29286 Bootstrap UI doesn't support classification without title.
DE29207 Bootstrap UI - Openstack script changes to disable vault as it is failing in pipeline.
DE30065 Support of connection retry to handle intermittent network issues in IAUI.
US87399 Passing of timestamp as current timestamp to OMBO while associating offer to channel.
US88054 Support of connection retry to handle intermittent network issues in Channel UI.
DE28472 Supporting save of asset poster in both VMS and VODIS mode.
US88054 Support of connection retry to handle intermittent network issues in Curation UI.
DE30014 Mixed association save i.e., Linear events and vod assets is supported in VODIS mode. VMS mode only supports save of association of linear events.
DE30015 Multiple language support for linear events view is not yet supported.

Online Video Platform Closed Issues

Bug ID

Description

MDO-3961 OpsFlow - CHECK_CPE_LOGS_FLOW.
MDO-6180 DFWAVPTEAM-20872 MSSN VOD Green/Blue Intermittent audio dropout issues (DFW LAB ENVIRONMENT).
MDO-6499 Wrong owner in check_cpe_logs_flow.
MDO-7451 Port 80 exposing gosrm to the internet.
MDO-7574 Video does not recover when network connection recovers after an outage.
MDO-7575 No error message when network connection goes away.
MDO-7597 The -15s button doesn't work when paused.
MDO-7602 Recommendations dialog has no buttons to dismiss it.
MDO-7606 Subtitles set to N/A, not one of the available options.
MDO-7617 iOS - Ratings are not displayed Guide or on any event.
MDO-7802 CHECK_CPE_LOGS_FLOW alert.
MDO-8046 Failed recording, Partial recording, Discontinuity.
MDO-8049 Failed recording, Partial recording, Discontinuity - Task Controller down and MCE node not in zookeeper.
MDO-8050 Failed recording, Partial recording, Discontinuity - LookupService is down or has incorrect information (timeout or 404).
MDO-8057 Partial recording, Discontinuity - VMR Neutron health check.
MDO-8062 Days without Sev1 outage, Errors per Stream/Customer - MPE DNS Issue.
MDO-8106 Incorrect oprion in Parental Control menu.
MDO-8108 Audio selection reverts to English.
MDO-8139 Guide genre filters are not showing all relevant channels.
MDO-8157 Weird behaviour on channel page when no event data available.
MDO-8161 App blocks the screen timeout.
MDO-8167 Notification disappears too quickly when deleting a recording.
MDO-8231 ACD - Ratings are not correct in the UI.
MDO-8233 ACD - Ratings not displayed for any events in Info screens.
MDO-8242 CTR-2673 [IVP(CTR) (Production)]- Content in Featured and Recently Added swimlanes shows incorrect episode list in the thumbnail.
MDO-8249 Event parental rating is not in UI.
MDO-8290 Wrong wording on parental control.
MDO-8291 Parental control choice not displayed well.
MDO-8292 Disk space management setting name is all in caps.
MDO-8299 Sort by date is confusing for VOD.
MDO-8300 Sort by date is confusing for VOD.
MDO-8370 IOS - No PG13 rating in parental menu options.
MDO-8436 iOS - Incorrect Audio selected.
MDO-8568 Horizontal grid lines disappear from TV Guide.
MDO-8611 Missing poster images for catchup events in the guide.
MDO-8612 TV Guide allows you to scroll too far into the future.
MDO-8639 HDCP2.2 not working on mDRM.
MDO-8659 Test Id: CZTESTS-912 Cancel All Episodes option is not available.
MDO-8661 Test Id: CZTESTS-944 No program title and record option in the info screen.
MDO-8774 Test Id: CZTESTS-943 Unable to playback a current recording or recorded event.
MDO-8779 Test Id: CZTESTS-900 Unable to playback from the beginning with the Restart option.
MDO-8801 Remove ctap-cma/cre-api/sched-rest from Internal-G and H HAProxies.